You are on Summary. Skip to the next section.

Summary

• The store is located within The Crown Centre.
• The details within this access guide relate to the store and not the shopping centre.
• Tesco Stourbridge Extra link (new tab) - click here.

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• Services Available View
  • The following Tesco services are available at this store; travel money, F&F Clothing, Tesco Mobile shop, a café, Scan as you Shop and electric vehicle charging points.
  • In this store these services are available; Timpson's, Vision Express, National/Health Lottery, Coin Exchange, Photobooths, Krispy Kreme and Vended Coffee.
  • Please click here for the opening times and more specific information on the services available within the store (new tab).
• Facilities Available View
  • The following facilities are available at this store; a Changing Places facility, an accessible toilet, standard toilets and baby changing facilities.

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store has its own parking facilities.
  • The store has it's own underground car park, within the car park there are Blue Badge bays, family bays and also electric vehicle charging points.
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • The nearest bus stop is located on Crown Lane(Tesco).
  • For more information on journey planning please click here (opens new tab).
• By Train View
  • The nearest train station is Stourbridge Town train station.
  • Stourbridge Town train station is approximately 8 minutes (644 metres) walking distance.
  • For more information on Stourbridge Town train station please click here (opens new tab).
  • For more information on Westmidlandsrailway travel information please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• To get assistance please speak to a colleague at the customer service counter.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters can be provided on request.
• There is a/are wheelchair(s) and mobility/electric scooter(s) with large basket(s) attached available to borrow.
• To obtain mobility aids please contact Customer service counter.
• There is a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat, wheelchair attachable and adapted with padded seat/headrest.
• There is a portable hearing assistance system.
• Colleagues are not trained to use the hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

You are on Parking (Tesco - Crown Centre). Skip to the next section.

Parking (Tesco - Crown Centre)

• The store has shared parking facilities.
• The store shares the shopping centre's parking facilities.
• The car park is located off Bell Street.
• The car park type is underground.
• The car park does have a height restriction barrier.
• The maximum height of the restriction barrier is 250cm (8ft 2in).
• The car park surface is concrete.

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• Parking View
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
  • The car park is on 2 levels, level -1 and -2. There are 4 electric car charge points on each level. There are Blue Badge bays and Family bays on both levels.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 30 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm.
  • The Blue Badge parking bays have a marked zone to both sides and rear.
  • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
• Paying View
  • Parking is free for up to 2 hours.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is clearly signposted.
  • Pedestrian walkways are available in the car park.
  • The surface on the approach to the entrance(s) is concrete.
  • There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
  • The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
  • The pedestrian crossing has tactile paving on both sides.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on Electric Vehicle Charging Points. Skip to the next section.

Electric Vehicle Charging Points

• There is a/are electric vehicle charging point(s) available.
• The provider of the charging point(s) is Pod Point.
• Medium charging is available.
• The electric vehicle charging point(s) is/are located opposite the car park store entrance.
• Colleagues are able to provide assistance with the electric vehicle charging points.
• Please ask at customer service counter for further details.
• There is/are 8 electric vehicle charging point(s).
• The electric vehicle charging bay(s) is/are clearly marked and signposted.
• The dimensions of the electric vehicle charging bay(s) surveyed are 240cm x 460cm.
• The charging point(s) is/are located to the rear as you approach the bay(s).
• The height range of the electric vehicle charging point controls/screen is 100cm to 120cm.
• The height of the electric vehicle charging point nozzle slot is 100cm.
• An app is required to use the charging point(s).
• Parking charges apply for all users (including Blue Badge holders).
• Charging for all users is limited to 2 hours.
• Payment signs are not provided.
• Payment for charging is made via an app/online.
• There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located opposite the Café at the front of the store.
• The ATM(s) is/are 5m from the The Crown Centre entrance.
• The controls/screen heights vary between 100cm and 140cm.
• There is not a lowered ATM available.

You are on Entrance (The Crown Centre - Main Entrance). Skip to the next section.

Entrance (The Crown Centre - Main Entrance)

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• Entrance View
  • This information is for the entrance located on New Street.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'The Crown Centre'.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 220cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 220cm.
  • There are bollards at the entrance doors.
  • The height of the bollard(s) is 110cm.
  • The bollards do not contrast visually with the paving but have an identification band.
  • The minimum width between the bollards is 110cm.
• Ramp/Slope View
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.

You are on Entrance (Car Park - Level -1). Skip to the next section.

Entrance (Car Park - Level -1)

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• Entrance View
  • This information is for the entrance located at the rear centre of the car park.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Store Entrance'.
  • There is step-free access at this entrance, via lift.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 140cm.

You are on Entrance (Car Park - Level -2). Skip to the next section.

Entrance (Car Park - Level -2)

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• Entrance View
  • This information is for the entrance located at the rear centre of the car park.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Store Entrance'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.

You are on Entrance (Store Main Entrance - The Crown Centre). Skip to the next section.

Entrance (Store Main Entrance - The Crown Centre)

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• Entrance View
  • This information is for the entrance located at the front right of the store.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hello'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 220cm.
  • There are identical sets of doors at either side of the entrance foyer.
  • There are security pillars at the entrance doors.
  • The height of the bollard(s) is 175cm.
  • The security pillars do contrast visually with the flooring.
  • The minimum width between the security pillars is 230cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 120cm.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are 150cm+.
  • There may be product displays and/or supporting pillars located within the aisles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There are mats in aisles that might be perceived as holes.
  • The lighting levels are good.
  • Resting/seating areas are available in this store.
  • Resting/seating areas are located behind the checkouts.
  • There is bench seating only.
  • A seat can be made available if required.
  • Background music is played at all times.
  • Wednesday and Saturday quiet hour between 9 and 10am.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is consistent throughout the store.
  • Dementia friendly signage is not provided.

You are on F&F Clothing (Mezzanine Floor). Skip to the next section.

F&F Clothing (Mezzanine Floor)

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• F&F Clothing View
  • F&F Clothing is located on the mezzanine floor.
  • F&F Clothing is approximately 1m from the lift.
  • F&F Clothing is clearly visible from the entrance.
  • There is step-free access to F&F Clothing, via lift.
  • There is a clear unobstructed route to F&F Clothing.
  • F&F Clothing is clearly signed.
  • The majority of aisle widths are not 150cm+.
  • The minimum aisle width is 80cm.
  • There may be product displays and/or support pillars located within the aisles.
  • There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • Lighting levels are good.
  • Resting/seating areas are available in this area.
  • The seats do not have armrests.
  • Background music is played at all times.
• Counter View
  • There is no counter within the F&F clothing area, all goods are paid for at the checkouts.
• Standard Fitting Room(s) View
  • The fitting rooms were closed at the time of the survey.

You are on Tesco Mobile (Mezzanine Floor). Skip to the next section.

Tesco Mobile (Mezzanine Floor)

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• Tesco Mobile Area View
  • Tesco Mobile is located at the far left side of the mezzanine floor.
  • Tesco Mobile is approximately 25m from the lift.
  • Tesco Mobile is clearly visible from the lift.
  • There is step-free access to Tesco Mobile, via lift.
  • There is a clear unobstructed route to Tesco Mobile.
  • Tesco Mobile is clearly signed.
  • There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • Resting/seating areas are available in this area.
  • The seats do not have armrests.
  • Background music is played at all times.
  • Lighting levels are good.
• Counter View
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 110cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is not a hearing assistance system at the counter.
• Consultation Desk(s) View
  • Tesco Mobile has 2 consultation desk(s) available.
  • The consultation desk surveyed is 2m from the counter.
  • There is a clear unobstructed route to the consultation desk(s).
  • There is not room for a wheelchair user to manoeuvre.
  • The distance between the floor and the underside of the desk(s) is 72cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • The seats do not have armrests.

You are on Café. Skip to the next section.

Café

• The following information is for the café.
• The café is located In the Crown Centre, outside the store main entrance.
• There is step-free access, via lift, to the café.
• Tables cannot be booked in advance.
• There is a counter where food and drink can be ordered and table service (on request only).
• Colleagues can bring food and/or drinks to tables.
• Menu types include; menu boards.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• Colleagues can read menus to customers if requested.
• The type of food served here is hot and cold meals and snacks.
• Takeaway cups are available.
• Adapted cups are not available.
• Adapted cutlery is not available.
• Drinking straws are available.
• This area does not play background music.
• There is not a hearing assistance system.
• The height of the counter is 100cm.
• There is not a clear knee recess beneath the low/lowered section of the counter.
• There is a moveable card machine available for payment.
• The type of flooring in this area is laminate.
• The lighting levels are moderate to good.
• There is ample room for a wheelchair user to manoeuvre.
• The majority of tables are accessible to wheelchair users.
• The standard height for the underside of dining tables is 87cm.
• The surface height of the lowest table is 66cm.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests on both sides.
• There are also coffee tables, armchairs and sofas.
• The type of flooring in this area is laminate.
• The lighting levels are moderate to good.

You are on Checkouts. Skip to the next section.

Checkouts

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• Checkout Area View
  • The checkout(s) is/are located at the front left of the store, as you enter the main entrance.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkout(s) are good.
  • There is a/are self-service checkout(s), staffed checkout(s) and basket only checkout(s).
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 90cm.
  • There is not a lowered section at the staffed checkout(s).
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following staffed checkout(s) have a hearing assistance system; Tills 16.
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are not trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
  • The hearing assistance systems were tested at the following staffed checkout(s); till 16.
  • The hearing assistance system(s) was/were tested on 23/11/2021.
  • The hearing assistance system(s) was/were working at the time of testing.
• Basket Only Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
  • The basket only checkout(s) is not/are not placed in front of a plain background.
  • The height of the basket only checkout(s) is/are 90cm.
  • There is a lowered section at the basket only checkout(s) .
  • The height of the lowered section at the basket only checkout(s) is 60cm.
  • There is not a clear knee recess beneath the lowered section of the basket only checkout(s).
  • The chip & pin card machines are accessible from the basket only checkout(s).
  • There is not a/are not hearing assistance system(s) at the basket only checkout(s).
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 60cm and 130cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).

You are on Counter (Customer Service). Skip to the next section.

Counter (Customer Service)

• The counter is located to the right as you enter the main entrance.
• The counter is approximately 5m from the main entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 110cm.
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 85cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the lowered section of the counter.
• The counter is staffed.
• There is not a bell to attract attention.
• Clipboards can be provided to anyone who is unable to use the counter.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues are not trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 23/11/2021.
• The hearing assistance system was working at the time of testing.

You are on Counter (Travel Money). Skip to the next section.

Counter (Travel Money)

• The counter is located to the right as you enter the main entrance, next to the customer service counter.
• The counter is approximately 4m from the main entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 110cm.
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• The counter is not staffed.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues are not trained to use the hearing assistance system.
• The hearing assistance system was not tested at the time of the survey.
• This counter was closed at the time of the survey.

You are on Step(s) (Car park). Skip to the next section.

Step(s) (Car park)

• There is a/are step(s) located to the left as you face the store entrance.
• The step(s) is/are used to access The steps are used to access both floors of the car park and the store entrance level.
• There is/are 48 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 18cm.
• The depth of the step(s) is/are between 30cm and 45cm.
• The depth of the steps are 32cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides of the step(s).
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.
• There is a standard lift to overcome the step(s).

You are on Escalator(s) / Travelator(s) (Store). Skip to the next section.

Escalator(s) / Travelator(s) (Store)

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• Travelator(s) View
  • Travelators can be used to access other floors.
  • The travelator(s) is/are located on the right hand side of the store as you enter the main entrance.
  • The travelator(s) is/are clearly visible from the entrance.
  • The travelators go both up and down.
  • The floors which are accessible by travelator(s) are ground and mezzanine floors.
  • The foot and head of the travelator(s) are clearly marked.
  • The lighting levels at the travelator(s) are good.

You are on Escalator(s) / Travelator(s) (Car Park). Skip to the next section.

Escalator(s) / Travelator(s) (Car Park)

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• Travelator(s) View
  • Travelators can be used to access other floors.
  • The travelator(s) is/are located immediately beyond the car park entrances on both levels.
  • The travelator(s) is/are clearly visible from the entrance.
  • The travelators go both up and down.
  • The floors which are accessible by travelator(s) are -2, -1 and 0.
  • The foot and head of the travelator(s) are clearly marked.
  • The lighting levels at the travelator(s) are good.

You are on Lift (Store). Skip to the next section.

Lift (Store)

• There is a lift for public use.
• The lift is located at the far right corner of the store.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 35m (38yd 10in) from the main entrance.
• The lift is a standard lift.
• A colleague does not need to be notified for use of the lift.
• The floors which are accessible by this lift are ground and mezzanine floors.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is medium.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 120cm x 170cm (3ft 11in x 5ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low to moderate.

You are on Lift (Car park). Skip to the next section.

Lift (Car park)

• There is a lift for public use.
• The lift is located opposite the store main entrance.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 4m (4yd 1ft) from the store main entrance.
• The lift is a standard lift.
• A colleague does not need to be notified for use of the lift.
• The floors which are accessible by this lift are ground, -1 and -2 floors.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is medium.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 140cm x 480cm (4ft 7in x 15ft 9in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low to moderate.
• There is a/are similar lift(s) available.
• There re 2 identical lifts at this location.

You are on Changing Places. Skip to the next section.

Changing Places

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• Location and Access View
  • The facility is located opposite the café. out the front of store main entrance.
  • The facility is approximately 6m (6yd 1ft) from the store main entrance.
  • The facility is in addition to standard and accessible toilets.
  • The facility is located close to other managed facilities (e.g. reception or service counter).
  • There is level access into the facility.
  • There is pictorial signage on or near the door.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from from the security guard at the store main entrance.
  • The door opens outwards.
  • The door(s) is/are easy to open.
  • The door is locked by a locking handle.
  • The door has a horizontal grab rail.
  • The width of the door is 85cm (2ft 9in).
  • The dimensions of the facility are 395cm x 328cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is high.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 80cm.
  • The transfer space on the left as you face the toilet is 210cm.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is high.
  • There are no vertical grab rails for the toilet.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a sensor flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 100cm.
  • The toilet has a backrest.
  • The toilet seat colour contrast is high.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is free standing.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 190cm (6ft 3in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 120cm and 140cm when mounted.
  • There is no seat for the shower.
  • Horizontal and/or dropdown rails are available on both sides of the shower seat.
  • The colour contrast between the shower rails and wall is high.
  • There is not a vertical grab rail for the shower.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is high.
  • There is a soap dispenser.
  • The soap dispenser is not at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 120cm.
  • Wide tear off paper roll is not available.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 95cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the room.
  • There is a/are female sanitary and general waste (with lid) disposal units.
  • There is not an emergency alarm for the facility.
  • There is a coat hook.
  • The height of the coat hook is 150cm from the floor.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located opposite the café, at the front of the store main entrance.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 10m from the main entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • It was not possible to access the female toilet.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 95cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room.
• The parent and baby room is located opposite the café, at the front of the store main entrance.
• The parent and baby room is approximately 8m from the store main entrance.
• There is step-free access into the parent and baby room.
• A colleague needs to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table is 96cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 85cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is not a chair with armrests on both sides.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Exit (Main Exit). Skip to the next section.

Exit (Main Exit)

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• Exit View
  • This information is for the exit located at the front right of the store, past the staffed checkouts.
  • The exit area/door is clearly signed internally.
  • This exit is signed with 'Goodbye'.
  • There is step-free access at this exit.
  • There is a canopy or recess which provides weather protection at this exit.
  • There is a dark mat or floor marking at this exit area which may look like a hole to some people.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 120cm.
  • There are security pillars at the exit doors.
  • The height of the bollard(s) is 175cm.
  • The security pillars do contrast visually with the flooring.
  • The minimum width between the security pillars is 230cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 120cm.