You are on Summary. Skip to the next section.

Summary

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• Services Available View
  • The following Tesco services are available at this store; Drive Thru Car Wash, a café, F&F Clothing, Tesco Mobile shop, a petrol station, Scan as you Shop, electric vehicle charging points and travel money.
  • In this store these services are available; Coin Exchange, Children's Rides, National/Health Lottery, Car Vac unit, Rug Doctor (Carpet Cleaning), Photobooths, Air & Water unit and Yo Sushi.
• Facilities Available View
  • The following facilities are available at this store; baby changing facilities, standard toilets and an accessible toilet.

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store has its own parking facilities.
  • Additional parking is not available at the petrol station.
  • The store is located in the Ferrymuir Retail Park off the B800 Ferry Muir Road, south of South Queensferry. The car park is in front of the store off Ferrymuir. There is Blue Badge parking, Parent and Child parking and Podpoint electric car charging point.
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • Buses serve the retail park stopping at the Ferrymuir Retail Park stops outside the store in the car park. The retail park is served by E&M Horseburgh Ltd. buses route 7, Lothian Country buses route 43, First Group buses route 63, and Stagecoach Buses route X51. For more information on E&M Horseburgh Bus Services please click here (opens new tab) For more information on Lothian Country Bus Services please click here (opens new tab) For more information on First Group Bus Services please click here (opens new tab) For more information on Stagecoach Bus Services please click here (opens new tab).
• By Train View
  • The nearest train station is Dalmeny.
  • Dalmeny Station is located on Station Road, South Queensferry, 1.7km (1.0 miles) east of the store. Dalmeny Station is a Category B station. There are long ramps to both platforms and a connecting footbridge with stairs. There is an alternative step free route between platforms via Station Road under the rail bridge. There are accessible ticket machines, an accessible booking counter and a ramp available to board trains.
  • For more information on services and facilities at Dalmeny Station please click here (opens new tab).
  • For more information on local train services via Dalmeny Station please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• For help and assistance please contact the Customer Service desk to the left as you enter the store, or ask a colleague.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters can be provided on request.
• There is a/are wheelchair(s) and mobility/electric scooter(s) with large basket(s) attached available to borrow.
• There is a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat, wheelchair attachable and adapted with padded seat.
• There is not a water bowl available for assistance dogs.
• There is not a Tesco Grocery Click+Collect service in the store.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The defibrillator is located at the Customer Service desk.

You are on Parking. Skip to the next section.

Parking

• The store does have its own parking facilities.
• The car park is located in front of the store off Ferrymuir.
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.
• The car park surface is tarmac and block paving.

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• Parking View
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 16 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 450cm.
  • The Blue Badge parking bays have a marked zone to both sides but not at the rear.
  • The marked zones around the Blue Badge parking bays have not got at least the recommended width of 120cm.
  • The marked zone to each side is 100cm wide.
• Paying View
  • Parking is free (unlimited time).
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is clearly visible from the car park.
  • Pedestrian walkways are available in the car park.
  • The surface on the approach to the entrance(s) is tarmac and concrete tiles.
  • There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
  • The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
  • The pedestrian crossing has tactile paving on both sides.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on Electric Vehicle Charging Points (Podpoint). Skip to the next section.

Electric Vehicle Charging Points (Podpoint)

• There is a/are electric vehicle charging point(s) available.
• The provider of the charging point(s) is Podpoint.
• Fast charging is available.
• The electric vehicle charging point(s) is/are located to the right of the car park.
• Colleagues are not able to provide assistance with the electric vehicle charging points.
• There is/are 4 electric vehicle charging point(s).
• The electric vehicle charging bay(s) is/are clearly marked and signposted.
• The dimensions of the electric vehicle charging bay(s) surveyed are 240cm x 440cm.
• The charging point(s) is/are located to the side as you approach the bay(s).
• The height range of the electric vehicle charging point controls/screen is 100cm to 109cm.
• An app is required to use the charging point(s).
• Payment signs are not provided.
• Payment for charging is made via an app/online.
• For more information and a guide to electric vehicle charging please click here.
• There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is stone/concrete tiles.
  • The approach surface is uneven in places.
  • There are bollards on the approach.
  • The height of the bollard(s) is 110cm.
  • The bollards have a visual identification band.
  • The minimum width between the bollards is 120cm.
  • There is step-free access on the approach.
  • There is a slope with a very easy incline.

You are on Entrance (Store Entrance). Skip to the next section.

Entrance (Store Entrance)

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• Entrance View
  • This information is for the entrance located to the front right of the store.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 282cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 316cm.
  • There are security pillars at the entrance doors.
  • The barriers do contrast visually with the flooring.
  • The minimum width between the security pillars is 194cm.
  • There is a slope with a very easy incline.

You are on Counter (Customer Service Desk and Tobacconist). Skip to the next section.

Counter (Customer Service Desk and Tobacconist)

• The counter is located to the left as you enter at the front of the store.
• The counter is approximately 10m from the store entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 96cm.
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 76cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the lowered section of the counter.
• The counter is staffed.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues are trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 05/05/2021.
• The hearing assistance system was working at the time of testing.

You are on Counter (Travel Money Bureau). Skip to the next section.

Counter (Travel Money Bureau)

• The counter is located to the left as you enter at the front of the store, next to the Customer Service desk.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are moderate to good.
• The height of the counter is 90cm.
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• The counter is not staffed.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues are trained to use the hearing assistance system.
• The hearing assistance system was not tested at the time of the survey.
• The bureau was closed at the time of survey (May 2021).

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are 150cm+.
  • The minimum aisle width is 138cm.
  • Some aisle widths are reduced by product displays, promotions, or product bins. There are white pillars without identification bands or markings in some aisles that reduce the width of the aisle.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There are mats in aisles that might be perceived as holes.
  • The lighting levels are moderate to good.
  • Resting/seating areas are available in this store.
  • Resting/seating areas are located in the café area.
  • There is a mixture of seating with and without armrests.
  • Background music is played at all times.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is consistent throughout the store.
  • Dementia friendly signage is not provided.

You are on F&F Clothing. Skip to the next section.

F&F Clothing

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• F&F Clothing View
  • F&F Clothing is located to the far left at the front of the store.
  • F&F Clothing is approximately 60m from the store entrance.
  • Clear signage for F&F Clothing is visible from the entrance.
  • There is step-free access to F&F Clothing.
  • There is a clear unobstructed route to F&F Clothing.
  • F&F Clothing is clearly signed.
  • The majority of aisle widths are not 150cm+.
  • The minimum aisle width is 92cm.
  • The width of aisles is reduced by product displays, and promotions, while wider aisles have island displays.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • Lighting levels are moderate to good.
  • Resting/seating areas are not available in this area.
  • Background music is played at all times.
• Standard Fitting Room(s) View
  • There is/are 2 standard fitting room(s) within the store.
  • The fitting room(s) is/are not clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Tesco Mobile. Skip to the next section.

Tesco Mobile

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• Tesco Mobile Area View
  • Tesco Mobile is located to the far left rear of the store.
  • Tesco Mobile is approximately 100m from the store entrance.
  • Clear signage for Tesco Mobile is visible from the entrance.
  • There is step-free access to Tesco Mobile.
  • There is a clear unobstructed route to Tesco Mobile.
  • Tesco Mobile is clearly signed.
  • Resting/seating areas are available in this area.
  • The seats do not have armrests.
  • Background music is played at all times.
  • Lighting levels are good.
• Counter View
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 100cm.
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
• Consultation Desk(s) View
  • Tesco Mobile has 1 consultation desk(s) available.
  • The consultation desk surveyed is 1m from the counter.
  • There is a clear unobstructed route to the consultation desk(s).
  • There is room for a wheelchair user to manoeuvre.
  • The distance between the floor and the underside of the desk(s) is 95cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • The seats do not have armrests.
  • All seats are high, 71cm to the seat.

You are on Café. Skip to the next section.

Café

• The following information is for the café.
• The café is located to the right as you enter the store.
• There is step-free access to the café.
• Tables cannot be booked in advance.
• There is a counter where food and drink can be ordered.
• Colleagues can bring food and/or drinks to tables.
• Menu types include; written wall menus.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• Colleagues can read menus to customers if requested.
• The type of food served here is hot and cold meals and snacks.
• Takeaway cups are available.
• Adapted cups are not available.
• Adapted cutlery is not available.
• Drinking straws are available.
• This area does play background music.
• Background music is played at all times.
• There is a hearing assistance system .
• The system is a fixed loop.
• The hearing assistance system is located at the checkout.
• The hearing assistance system is signed.
• Colleagues are trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 05/05/2021.
• The hearing loop was not working at the time of testing.
• The height of the counter is 85cm.
• The height of the tray counter/rail is 79cm.
• There is a moveable card machine available for payment.
• There is ample room for a wheelchair user to manoeuvre.
• The majority of tables are accessible to wheelchair users.
• The standard height for the underside of dining tables is 73cm.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests on both sides.
• The type of flooring in this area is tiles.
• The lighting levels are moderate to good.

You are on Checkouts. Skip to the next section.

Checkouts

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• Checkout Area View
  • The checkout(s) is/are located to the left as you enter at the front of the store.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkout(s) are moderate to good.
  • There is a/are staffed checkout(s), self-service checkout(s) and basket only checkout(s).
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 91cm.
  • There is not a lowered section at the staffed checkout(s).
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following staffed checkout(s) have a hearing assistance system; checkouts 9 and 10.
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
  • The hearing assistance systems were tested at the following staffed checkout(s); checkouts 9 and 10.
  • The hearing assistance system(s) was/were tested on 05/05/2021.
  • The hearing assistance systems to checkouts 9 and 10 were both working.
• Basket Only Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
  • The basket only checkout(s) is not/are not placed in front of a plain background.
  • The height of the basket only checkout(s) is/are 91cm.
  • There is a lowered section at the basket only checkout(s) .
  • The height of the lowered section at the basket only checkout(s) is 76cm.
  • There is not a clear knee recess beneath the lowered section of the basket only checkout(s).
  • The chip & pin card machines are accessible from the basket only checkout(s).
  • There is a/are hearing assistance system(s) at the basket only checkout(s).
  • The following basket only checkout(s) have a hearing assistance system; checkout 1.
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
  • The hearing assistance systems were tested at the following basket only checkout(s);.
  • The hearing assistance system(s) was/were tested on 05/05/2021.
  • The hearing assistance system(s) was/were working at the time of testing.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 63cm and 130cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
  • 3 self-service checkouts are card / contactless payment only. 3 self-service checkouts are cash and card payment. Self-service checkouts may be used scan as you shop payments.
• Scan as you Shop View
  • Payment for scan as you shop may be made at all checkouts.

You are on Toilet with Adaptations (Café - Left transfer). Skip to the next section.

Toilet with Adaptations (Café - Left transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the right as you enter the store in the café area.
  • This accessible toilet is approximately 30m (32yd 2ft) from the store entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 84cm (2ft 9in).
  • The contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 153cm x 173cm (5ft x 5ft 8in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 93cm (3ft 1in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 99cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 92cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer can be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.

You are on Standard Toilet(s) (Café). Skip to the next section.

Standard Toilet(s) (Café)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located to the right in the café as you enter.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 30m from the store entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.

You are on Parent and Baby Room (Café). Skip to the next section.

Parent and Baby Room (Café)

• There is a parent and baby room.
• The parent and baby room is located to the right as you enter the store in the café area.
• The parent and baby room is approximately 30m from the store entrance.
• There is step-free access into the parent and baby room.
• A colleague does not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table is 84cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 74cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is not a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located to the right of the store entrance.
• The ATM(s) is/are 20m from the store entrance.
• The height of the ATM(s) controls/screens is 88cm.
• There is not a lowered ATM available.