Access Guide
Summary
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Services Available
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- In this store these services are available; National/Health Lottery.
Getting Here
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Parking
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- The store does not have its own parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stop is outside the store on Commercial Street, with direct links to Homerton and Aldgate.
- For more information on TFL buses please click here (opens new tab).
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By Train
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- The nearest train station is London Liverpool Street .
- London Liverpool Street Station is approximately 0.4 miles from the store with direct links to Stratford, East Anglia, Southend and Upminster.
- For more information on Greater Anglia please click here (opens new tab).
- For more information on TFL Rail please click here (opens new tab).
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By Underground
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- The nearest underground station is London Liverpool Street .
- London Liverpool Street Station is 0.5 miles from the store on the Central, Circle and Hammersmith and City Lines with direct links to Upminster, Barking, Central London and Hammersmith.
- For more information on TFL Underground please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- Please go to the Customer Service desk for help and assistance.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is not a seat/chair available within the store.
- There is a defibrillator in store.
- There is a water bowl available for assistance dogs.
- There is a Tesco Grocery Click+Collect service in the store.
- There is a Collect+ service in the store.
- Collect+ services for customers are located at the Customer Services counter.
- There is a portable hearing assistance system.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 30/03/2021.
- The hearing assistance system was not fully functional at the time of testing.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Public Parking
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On Street Standard Parking
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- Standard on street parking is available.
- The standard on street parking is located on Commercial Street.
- Very limited parking restrictions apply.
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Public Car Park
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- There is not a car park for public use within approximately 200m (219yd).
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Entrance
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO Express'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 201cm.
- There are security pillars at the entrance doors.
- The minimum width between the security pillars is 161cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 130cm.
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Ramp/Slope
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- The ramp/slope is located immediately beyond the entrance.
- The gradient of the ramp/slope is slight.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 116cm.
- Some aisles have pillars and product bins.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There are mats in aisles that might be perceived as holes.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat cannot be made available if required.
- There is no background music in this store.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
- The signage is not directly over the aisles.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the left of the entrance.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are self-service checkout(s) and staffed checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 101cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance system(s) was/were tested on 30/03/2021.
- The hearing assistance system(s) was/were not fully functional at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 124cm and 154cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- There are higher self service tills and lower self service tills. The highest point of lower tills is 144cm. The lowest point of the lower tills is 90cm.
Toilet with Adaptations
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.