You are on Summary. Skip to the next section.

Summary

• The details within this access guide relate to the store and not the shopping area.

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• Services Available View
  • In this store these services are available; Costa Coffee Express and National/Health Lottery.
  • Please click here for the opening times and more specific information on the services available within the store (new tab).

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Getting Here

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• Parking View
  • The store has shared/public parking facilities.
• By Bus View
  • The bus stop is 80 metres from the store. Services, 12; E6; 6; 7; 11. and 960 use this stop.
  • For more information on Bus Timetables please click here (opens new tab).
• By Train View
  • The nearest train station is Heworth.
  • Heworth Station is 8.4 miles from the store.
  • For more information on Train Timetables please click here (opens new tab).
  • For more information on Heworth Station please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• There is usually a colleague available on the shop floor or at the checkouts.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is not a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (shallow).
• There is a water bowl available for assistance dogs.
• There is not a Tesco Grocery Click+Collect service in the store.
• There is not a Tesco Collect+ service in the store.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

You are on Public Parking. Skip to the next section.

Public Parking

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Prince Edward Road.
  • The dimensions of the on street Blue Badge parking bay(s) surveyed are 175cm x 630cm (5ft 9in x 20ft 8in).
  • Parking restrictions are indicated and apply to the bays along the kerb, The bays along the road side have no such signs and according to the store staff no restrictions apply to these bays. The Blue Badge Bay is situated at the end of kerb side, and are outside the area that the restrictions apply.
• On Street Standard Parking View
  • Standard on street parking is available.
  • The standard on street parking is located on Prince Edward Road.
• Public Car Park View
  • There is not a car park for public use within approximately 200m (219yd).
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).
  • There is some tactile paving on dropped kerbs between the drop-off point(s) and the entrance.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is block paving.
  • There is step-free access on the approach.
  • There is a slope with a very easy incline.

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located outside to the left of the entrance.
• The ATM(s) is/are 15m from the main store entrance.
• The controls/screen heights vary between 90cm and 130cm.
• There is not a lowered ATM available.

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Entrance

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• Entrance View
  • This information is for the entrance located at the front right hand corner of the store.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'TESCO express'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 157cm.
  • There are security pillars at the entrance doors.
  • The security pillars do not contrast visually with the flooring.
  • The minimum width between the security pillars is 146cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 90cm.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The minimum aisle width is 110cm.
  • Some aisles are reduced in width by end gondolas, floor stacked products and display stands. Some aisles are obstructed by support pillars.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • A seat can be made available if required.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is not consistent throughout the store.

You are on Checkouts. Skip to the next section.

Checkouts

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• Checkout Area View
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are not clearly signed.
  • The lighting levels at the checkout(s) are good.
  • There is a/are self-service checkout(s) and staffed checkout(s).
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 90cm.
  • There is a lowered section at the staffed checkout(s).
  • The height of the lowered section at the staffed checkout(s) is 70cm.
  • There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following staffed checkout(s) have a hearing assistance system; 1 & 3.
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
  • The hearing assistance systems were tested at the following staffed checkout(s); 1 & 3.
  • The hearing assistance system(s) was/were tested on 03/08/2021.
  • The hearing assistance system(s) was/were working at the time of testing.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 86cm and 140cm.
  • The chip & pin card machines are not accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.