Access Guide
Summary
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Services Available
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- In this store these services are available; National/Health Lottery.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store does not have its own parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- A bus stop on Carlton Avenue East is less than 0.1 miles away and is served by the 223 bus to Wembley Central/Harrow. A bus stop on Preston Way is 140 yards away and is served by the following buses: 79 - Alperton/Edgware 204 - Sudbury Town/Edgware 223 - Harrow/Wembley Central.
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By Underground
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- The nearest underground station is Preston Road.
- Preston Road underground station is 140 yards away. It is on the Metropolitan line with direct links to Watford, Amersham, Uxbridge, Baker Street and Aldgate.
Getting Help and Assistance
- There is a colleague available for help and assistance.
- Ask for a colleague at the checkouts located on the left of the store. There is also a security guard at the entrance who can call for assistance.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- British Sign Language interpreters cannot be provided on request.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (shallow).
- There is not a water bowl available for assistance dogs.
- There is not a portable hearing assistance system.
- Colleagues are not trained to use the hearing assistance system.
- A seat can be requested from a staff member.
Public Parking
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On Street Blue Badge Parking
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- The on street Blue Badge parking bay(s) is/are located on Preston Road.
- The dimensions of the on street Blue Badge parking bay(s) surveyed are 220cm x 460cm (7ft 3in x 15ft 1in).
- There are not parking charges for the on street Blue Badge parking bay(s).
- Payment signs are clearly presented.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
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On Street Standard Parking
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- The standard on street parking is located on Preston Road.
- There are standard bays on both sides of the Preston Road.
Approach
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Approach
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- The surface of the approach is block paving.
- The pavement slopes upwards to the right and downwards to the left of the store entrance.
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Ramp/Slope
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- There is a ramp/slope on the approach.
Entrance
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Hello'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The door(s) is/are easy to open.
- The width of the door opening is 155cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 120cm.
- The hand sanitizer station is immediately infront of you as you enter the store.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 100cm.
- There are product bins dotted around the store which can act as obstacles.
- There are mats in aisles that might be perceived as holes.
- The lighting levels are moderate to good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located on the left of the store .
- There is step-free access to the checkout(s).
- There is not a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are moderate to good.
- There is a/are staffed checkout(s) and self-service checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 90cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 70cm.
- There is a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; the two right hand staffed checkouts.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); Both checkout with hearing loops were tested.
- The hearing assistance system(s) was/were tested on 24/06/2021.
- The hearing assistance system(s) was/were working at the time of testing.
- The middle checkout hearing loop worked. The right hand checkout hearing loop did not work
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 90cm and 120cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- There are two self service checkouts.
Toilet with Adaptations
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.
ATM(s)
- The ATM(s) is/are located on the far left of the store facade.
- The ATM(s) is/are 10m from the main entrance.
- The controls/screen heights vary between 87cm and 120cm.
- There is not a lowered ATM available.