You are on Summary. Skip to the next section.

Summary

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• Services Available View
  • In this store these services are available; National/Health Lottery, Post Office and Costa Coffee Express.
  • Please click here for the opening times and more specific information on the services available within the store (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store has its own parking facilities.
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • The nearest bus stop is 45 metres away on Gorley Road with direct links to Ringwood and Brockenhurst.
  • For more information on Buses in Bournemouth and the surrounding areas please click here (opens new tab).
• By Train View
  • The nearest train station is Christchurch Station.
  • Christchurch is 10 miles away from the store with direct links to London Waterloo, Winchester, Bournemouth and Weymouth.
  • For more information on Southwestern Railways please click here (opens new tab).
  • For more information on National Rail Enquiries please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• Assistance can be sought from staff at the tills on the right as you enter or on the shop floor.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (large).
• There is a water bowl available for assistance dogs.
• There is not a Tesco Grocery Click+Collect service in the store.
• There is not a Tesco Collect+ service in the store.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

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• Comments View
  • Photograph 1 shows the seat available on request if needed.
  • Photograph 2 shows the defibrillator in store.
  • Photographs 3 and 4 show the trolleys and baskets available.

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities.
• The store shares the shopping area's parking facilities.
• The car park is located Holm Close.
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.
• The car park surface is tarmac.

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• Parking View
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is not a/are not Blue Badge parking bay(s) available.
• Paying View
  • Parking is free (unlimited time).
  • Payment signs are not provided.
  • There is signage indicating parking is for customers for the row of shops (including Tesco). There is no specified time limit and spaces are first come first serve.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is clearly visible from the car park.
  • The route from the car park to the entrance is not clearly signposted.
  • Pedestrian walkways are available in the car park.
  • The surface on the approach to the entrance(s) is tarmac and block paving.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on Approach (From either side of the car park). Skip to the next section.

Approach (From either side of the car park)

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• Approach View
  • The surface of the approach is tarmac and block paving.
  • The approach surface is uneven in places.
  • There are bollards on the approach.
  • The height of the bollard(s) is 80cm.
  • The bollards contrast(s) visually with the paving.
  • The minimum width between the bollards is 112cm.
  • There is step-free access on the approach.
  • The approach to the venue is level from both directions. From the right-hand side (as facing the store) there is a dropped kerb with a short steep slope onto the tarmac/ asphalt pavement. (Photograph 1) From the left-hand side the pavement is 160cm wide (reduced by bollards for the trolley storage) and is also level. There is also a dropped kerb from the carpark onto the pavement with a short steep slope (Photographs 2 & 3).

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located at the main entrance, just outside the doors.
• The ATM(s) is/are 2m from the main entrance to the store.
• The controls/screen heights vary between 89cm and 109cm.
• There is not a lowered ATM available.
• There is a very slight slope by the ATM machine. There is a space of 106cm between the sign to the right and the sign to the left (both Covid-19 related).

You are on Entrance. Skip to the next section.

Entrance

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• Entrance View
  • This information is for the entrance located on the right-hand side of the shop leading off the pavement along the shopfronts.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Tesco Express'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 110cm.
  • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
  • There are security pillars at the entrance doors.
  • The security pillars do contrast visually with the flooring.
  • The minimum width between the security pillars is 152cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 117cm.
  • Photograph 3 shows the very slight slope before the entrance door. Photograph 4 shows the slight lip at the entrance. Photograph 6 shows the hand sanitiser just inside the entrance door.
  • There is a slope with a very easy incline.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are 150cm+.
  • The minimum aisle width is 113cm.
  • The aisles are narrowed by product bins at the end of aisles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • Resting/seating areas are not available in this store.
  • A seat can be made available if required.
  • Background music is only played at certain times.
  • Music is played during the Christmas period.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is consistent throughout the store.
  • Dementia friendly signage is not provided.
  • Signage is only over refrigerated areas. Photographs 6 & 7 show the Costa Express and National Lottery ticket stand.

You are on Counter (Post Office). Skip to the next section.

Counter (Post Office)

• The counter is located to the rear right-hand side of the store.
• The counter is approximately 15m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 100cm.
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 81cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the lowered section of the counter.
• The counter is staffed.
• There is not a bell to attract attention.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues are not trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 20/09/2021.
• The hearing assistance system was not working at the time of testing.
• The counter is open 9am to 5:30pm Monday to Fri and 9am to 12.30pm on Saturdays (closed Sundays). The same counter does travel money/ money transfers. Both 2 points at the checkouts had signage for a hearing loop and interference was received on both but the staff did not know where was or how to use the microphone.

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• Comments View
  • Photograph 3 shows the small lowered counter.

You are on Checkouts. Skip to the next section.

Checkouts

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• Checkout Area View
  • The checkout(s) is/are located to the right as you enter the store.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkout(s) are good.
  • There is a/are staffed checkout(s) and self-service checkout(s).
  • There are 3 staffed checkouts (2 signed with loop) and 2 self-service checkouts.
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 91cm.
  • There is a lowered section at the staffed checkout(s).
  • The height of the lowered section at the staffed checkout(s) is 69cm.
  • There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
  • The chip & pin card machines are not accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following staffed checkout(s) have a hearing assistance system; at till 2 ands 3 (furthest to the right as faced).
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are not trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
  • The hearing assistance systems were tested at the following staffed checkout(s); 2 and 3.
  • The hearing assistance system(s) was/were tested on 20/09/2021.
  • The hearing assistance system(s) was/were not working at the time of testing.
  • Photograph 3 shows the signage for the hearing loop at the staffed checkouts.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 78cm and 126cm.
  • The chip & pin card machines are not accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
  • The staff at the staffed checkouts next to them can help if needed. The coin dispenser is blocked on both self-service tills. Photograph 4 shows the self-service checkouts.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.