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Tesco Poole Extra Petrol Station

Yarrow Road, Mannings Heath, Poole, Dorset, BH12 4NX

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Access Guide

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Getting Here

Petrol Station Summary

  • Services Available View
    • The following services are available at this petrol station; Pay at Pump, Air & Water unit and Vended Coffee.

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • Any available colleague can help and assist.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a seat/chair available within the store.
  • There is not a defibrillator in store.
  • There is a water bowl available for assistance dogs.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Parking

  • The store does not have its own parking facilities.

Petrol Station Forecourt

  • Forecourt and Pumps View
    • Colleagues are able to provide assistance at the pumps.
    • Customers can flash their lights or sound their vehicle horns for help and assistance.
    • The pumps are clearly signed.
    • It is possible to pay at the pump.
    • The height range of the pump controls/screen is 110cm to 140cm.
    • The height of the fuel pump nozzle slot is 110cm.
    • There are not lowered pay at pump screens available.
    • The paper towel dispenser(s) is/are at a height of 100cm.
    • The disposable glove dispenser(s) is/are at a height of 90cm.
    • The tyre pressure machine control heights vary between 120cm and 140cm.
    • The height of the tyre pressure pump slot is 100cm.
    • The height of the water pump slot is 100cm.
  • Out of Hours Payment Counter View
    • There is step-free access to the counter.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • The height of the counter is 110cm.
    • There is not a lowered section of the counter.
    • There is not a bell to attract attention.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Colleagues are not trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 28/10/2021.
    • The hearing assistance system was working at the time of testing.

Entrance (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front left of the store.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Entrance'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The width of the door opening is 80cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 120cm.
    • There are assorted hand sanitisers available throughout the store.

Shop

  • Access and Circulation View
    • There is step-free access throughout.
    • The majority of aisle widths are not 150cm+.
    • The minimum aisle width is 100cm.
    • There may be product displays and/or support pillars located within the aisles.
    • There are mats in aisles that might be perceived as holes.
    • The lighting levels are good.
    • A seat can be made available if required.
    • Background music is only played at certain times.
  • Checkout Area View
    • The checkout(s) is/are located to the far right as you enter the main entrance.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are not clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s).
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 110cm.
    • There is not a lowered section at the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a hearing assistance system at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; till 1.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Colleagues are not trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 28/10/2021.
    • The hearing assistance system was working at the time of testing.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.