Access Guide
Getting Here
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Parking
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- The store has its own parking facilities.
- Additional parking is not available at the petrol station.
- The car park is free for up to 3 hours. There are Blue Badge and family bays. There is also electric car charging points available.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stop is located opposite the Tesco petrol station(Tower Park).
- For more information on journey planning please click here (opens new tab).
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By Train
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- The nearest train station is Parkstone train station.
- Parkstone train station is approximately 49 min (5633 metres) walking distance.
- For more information on Parkstone train station please click here (opens new tab).
- For more information on Southwestern travel information please click here (opens new tab).
Petrol Station Summary
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Services Available
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- The following services are available at this petrol station; Pay at Pump, Air & Water unit and Vended Coffee.
Getting Help and Assistance
- There is a colleague available for help and assistance.
- Any available colleague can help and assist.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is not a defibrillator in store.
- There is a water bowl available for assistance dogs.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Parking
- The store does not have its own parking facilities.
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Parking
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- The nearest parking is located at the main store.
Petrol Station Forecourt
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Forecourt and Pumps
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- Colleagues are able to provide assistance at the pumps.
- Customers can flash their lights or sound their vehicle horns for help and assistance.
- The pumps are clearly signed.
- It is possible to pay at the pump.
- The height range of the pump controls/screen is 110cm to 140cm.
- The height of the fuel pump nozzle slot is 110cm.
- There are not lowered pay at pump screens available.
- The paper towel dispenser(s) is/are at a height of 100cm.
- The disposable glove dispenser(s) is/are at a height of 90cm.
- The tyre pressure machine control heights vary between 120cm and 140cm.
- The height of the tyre pressure pump slot is 100cm.
- The height of the water pump slot is 100cm.
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Out of Hours Payment Counter
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- There is step-free access to the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The height of the counter is 110cm.
- There is not a lowered section of the counter.
- There is not a bell to attract attention.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 28/10/2021.
- The hearing assistance system was working at the time of testing.
Entrance (Main Entrance)
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Entrance
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- This information is for the entrance located at the front left of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Entrance'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The width of the door opening is 80cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 120cm.
- There are assorted hand sanitisers available throughout the store.
Shop
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Access and Circulation
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- There is step-free access throughout.
- The majority of aisle widths are not 150cm+.
- The minimum aisle width is 100cm.
- There may be product displays and/or support pillars located within the aisles.
- There are mats in aisles that might be perceived as holes.
- The lighting levels are good.
- A seat can be made available if required.
- Background music is only played at certain times.
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Checkout Area
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- The checkout(s) is/are located to the far right as you enter the main entrance.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are not clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 110cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a hearing assistance system at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; till 1.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 28/10/2021.
- The hearing assistance system was working at the time of testing.
Toilet with Adaptations
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.