Access Guide
Summary
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Services Available
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- In this store these services are available; National/Health Lottery.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store does not have its own parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stops are on Edgware Road, north of Church Street.
- For more information on bus routes and services in London please click here (opens new tab).
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By Train
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- The nearest train station is Marylebone or Paddington.
- Marylebone Station is about 650m (0.4 miles - 10 minute walk) away.
Paddington station is about 1.2km (0.7 miles - 15 minute walk) away.
There is step-free access from street to platform at both stations and staff are available to assist with ramps to board the train. - For more information on access and facilities at Marylebone Station please click here (opens new tab).
- For more information on access and facilities at Paddington Station please click here (opens new tab).
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By Underground
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- The nearest underground station is Edgware Road.
- The nearest underground station is Edgware Road - Bakerloo Line about 320m (0.2 miles) away.
There is a separate station for Edgware Road - Circle, District and Hammersmith and City Lines.
This station is on Chapel Street, about 500m (0.3 miles) away.
There is no step-free access at either of these stations. - For more information on underground routes and services please click here (opens new tab).
Public Parking
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On Street Blue Badge Parking
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- There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
- The on street Blue Badge parking bay(s) is/are located on Penfold Street.
- The dimensions of the on street Blue Badge parking bay(s) surveyed are 195cm x 640cm (6ft 5in x 20ft 12in).
- There are not parking charges for the on street Blue Badge parking bay(s).
- Parking is free for Blue Badge holders.
- Free parking for Blue Badge holders is for 4 hours 08.30 - 18.30 Monday to Friday only.
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On Street Standard Parking
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- Standard on street parking is available.
- The standard on street parking is located on Penfold Street.
- Charges for parking are made using Parkright pay by phone, location 6649.
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Public Car Park
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- There is a car park for public use within approximately 200m (219yd).
- The public car park is located on Off Penfold Street.
- The name of the car park is Q-Park Church Street.
- There is not a/are not Blue Badge parking bay(s) available within the car park.
- Q-Park Church Street is an underground car park with step-free access by steep slope to street level.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
- The section of Church Street where the store is located has a street market Monday to Saturday and is closed to traffic between Edgware Road and Penfold Street.
Getting Help and Assistance
- There is a colleague available for help and assistance.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (shallow) and standard (large) with baby seat.
- There is a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
ATM(s)
- The ATM(s) is/are located to the right of the main entrance.
- The ATM(s) is/are 10m from the main entrance.
- The controls/screen heights vary between 100cm and 136cm.
- There is not a lowered ATM available.
Approach
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Approach
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- The surface of the approach is tarmac.
- The approach surface is uneven in places.
- There is step-free access on the approach.
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Step(s)
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- There is a street market every day Monday - Saturday on the road outside the store.
Entrance (Main Entrance)
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Entrance
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- This information is for the entrance located at the corner of Church Street and Venables Street.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO Metro'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 145cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There are security pillars at the entrance doors.
- The minimum width between the security pillars is 200cm.
- There may be stacks of baskets and also customers' personal shopping trolleys near to the entrance.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 100cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 120cm.
- Some aisles may be obstructed by product displays.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is played at all times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Counter (Customer Services and Tobacconist)
- The counter is located to the far left from the main entrance, beyond the self-checkout tills.
- The counter is approximately 10m from the main entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 101cm.
- There is not sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is not staffed.
- There is not a bell to attract attention.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 26/05/2021.
- The hearing assistance system was working at the time of testing.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the left from the main entrance.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are basket only checkout(s), self-service checkout(s) and staffed checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 95cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is not a/are not hearing assistance system(s) at the staffed checkout(s).
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Basket Only Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
- The basket only checkout(s) is not/are not placed in front of a plain background.
- The height of the basket only checkout(s) is/are 100cm.
- There is a lowered section at the basket only checkout(s) .
- The height of the lowered section at the basket only checkout(s) is 85cm.
- There is not a clear knee recess beneath the lowered section of the basket only checkout(s).
- The chip & pin card machines are accessible from the basket only checkout(s).
- There is a/are hearing assistance system(s) at the basket only checkout(s).
- The following basket only checkout(s) have a hearing assistance system; the central one of the 5 checkouts.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are not trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance system(s) was/were tested on 26/05/2021.
- The hearing assistance system(s) was/were not working at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 62cm and 130cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Toilet with Adaptations
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.