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Summary

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• Services Available View
  • In this store these services are available; Costa Coffee Express and National/Health Lottery.
  • Please click here for the opening times and more specific information on the services available within the store (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store does not have its own parking facilities.
  • There is limited on-street standard parking and one on-street Blue Badge Bay on Old Milton Road outside the shop. There is New Forest/ Crossmead Avenue public car park on Crossmead Avenue on the road running next to the store.
  • For more information onhttps://en.parkopedia.co.uk/parking/carpark/crossmead_avenue/bh25/new_milton/?arriving=202109201000&leaving=202109201200 please click here (opens new tab).
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • The nearest bus stop is 20 metres away on Old Milton Road with direct links to Lymington.
  • For more information on Buses in Bournemouth and surrounding areas please click here (opens new tab).
• By Train View
  • The nearest train station is New Milton.
  • New Milton is 0.4 miles away from the store with direct links to Weymouth, Poole, Winchester, London Waterloo and Bournemouth.
  • For more information on Southwestern Railways please click here (opens new tab).
  • For more information on National Rail Enquiries please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• Colleagues are available at the tills as you enter on the left or on the shop floor.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (large).
• There is a water bowl available for assistance dogs.
• There is not a Tesco Grocery Click+Collect service in the store.
• There is not a Tesco Collect+ service in the store.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

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• Comments View
  • Photograph 1 shows the chairs available if needed.
  • Photograph 2 shows the defibrillator in store.
  • Photographs 3 and 4 show the baskets and trolleys available.

You are on Public Parking. Skip to the next section.

Public Parking

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Old Milton Road.
  • The dimensions of the on street Blue Badge parking bay(s) surveyed are 230cm x 470cm (7ft 7in x 15ft 5in).
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for not specified on signage. only.
  • This is shown in Photograph 1.
• On Street Standard Parking View
  • Standard on street parking is available.
  • The standard on street parking is located on Old Milton Road.
  • Standard parking bays on Old Milton Road have a limit of 1 hour with no return within 2 hours (Monday to Saturday 9am-6pm). This is no payment needed but you will be fined if you overstay (Photograph 2). There are also a couple of spaces on Crossmead Avenue which have a max 30 min stay but no charge (Monday to Friday 9am - 6pm, no return within 1 hour). These are shown in Photograph 3.
• Public Car Park View
  • There is a car park for public use within approximately 200m (219yd).
  • The public car park is located on Crossmead Avenue.
  • The name of the car park is New Forest/ Crossmead Avenue Car Park.
  • There is a/are Blue Badge parking bay(s) available within the car park.
  • The car park is on Crossmead Avenue which runs alongside the store off Old Milton Road. There is a max stay of 12 hours. There are 5 Blue Badge spaces which are free. More information can be found via the link in the 'Getting Here' section (Photographs 4-7). There are dropped kerbs with short steep slopes onto the pavements round to the shop (Photographs 8 & 9). There is signage towards the shop from this car park on Crossmead Avenue (Photograph 10).
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is block paving.
  • The approach surface is uneven in places.
  • There are bollards on the approach.
  • The height of the bollard(s) is 100cm.
  • The bollards have a visual identification band.
  • The minimum width between the obstructions is 130cm.
  • There is step-free access on the approach.
  • There is a slope with a very easy incline.
  • There is a single bollard in front of the shop which has a gap of 130cm to the trolley rack to the right. The pavement is uneven and has very slight slopes. There are steep slopes and tactile paving from the dropped kerbs onto the pavement. There are two bollards by this dropped kerb with visual identification bands and are over 150cm apart.

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located to the right of the shop entrance on Old Milton Road.
• The ATM(s) is/are 10m from the shop entrance.
• There are bollards on the approach to the ATM(s).
• The height of the bollard(s) is 90cm.
• The bollards contrast visually with the paving.
• The minimum width between the bollards is 84cm.
• The controls/screen heights vary between 92cm and 120cm.
• There is not a lowered ATM available.

You are on Entrance. Skip to the next section.

Entrance

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• Entrance View
  • This information is for the entrance located at the front of the shop, on the corner of Crossmead Avenue and Old Milton Road.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Tesco Express'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 109cm.
  • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
  • There are security pillars at the entrance doors.
  • The security pillars do contrast visually with the flooring.
  • The minimum width between the security pillars is 128cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 117cm.
  • The hand sanitiser is on the left as you enter the store (Photograph 6).
  • There is a slope with a very easy incline.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance door.

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Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are 150cm+.
  • The minimum aisle width is 106cm.
  • There are only a few aisles but some are narrowed by pillars or slightly by product bins.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • Resting/seating areas are not available in this store.
  • A seat can be made available if required.
  • Background music is only played at certain times.
  • Music is played at Christmas.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is consistent throughout the store.
  • Dementia friendly signage is not provided.

You are on Checkouts. Skip to the next section.

Checkouts

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• Checkout Area View
  • The checkout(s) is/are located to the right as you enter the store.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkout(s) are good.
  • There is a/are self-service checkout(s) and staffed checkout(s).
  • There are 3 staffed checkouts and 2 self-service checkouts.
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 90cm.
  • There is a lowered section at the staffed checkout(s).
  • The height of the lowered section at the staffed checkout(s) is 70cm.
  • There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following staffed checkout(s) have a hearing assistance system; at tills 2 and 3 (furthest to the right).
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are not trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
  • The hearing assistance systems were tested at the following staffed checkout(s); till 2 and 3.
  • The hearing assistance system(s) was/were tested on 21/09/2021.
  • The hearing assistance system(s) was/were working at the time of testing.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 140cm and 160cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).

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Toilet with Adaptations

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.