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Tesco Northenden Metro

404-406 Palatine Road, Manchester, M22 4JT

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Access Guide

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Summary

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • Assistance can be requested by going to any staffed checkout.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (shallow).
  • There is a water bowl available for assistance dogs.
  • There is not a Tesco Grocery Click+Collect service in the store.
  • There is a Tesco Collect+ service in the store.
  • Tesco Collect+ services for customers are located at any checkout.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Parking

  • The store does have its own parking facilities.
  • The car park is located At the rear of the store off Kenworthy Lane.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • Parking View
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) markings are faded.
    • There is/are 2 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 227cm x 456cm.
    • The Blue Badge parking bays have a marked zone to one side but not at the rear.
    • The marked zones around the Blue Badge parking bays have not got at least the recommended width of 120cm.
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • The width of one Bay is 227cm and the width of the other is 216cm.
  • Paying View
    • Parking is free for up to 30 minutes.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • There are no payment machines. The car park is warden and camera controlled and those staying more than 45 minutes may receive a parking charge notice of £70 in the post.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The entrance is not clearly visible from the car park.
    • The route from the car park to the entrance is not clearly signposted.
    • Pedestrian walkways are not available in the car park.
    • The surface on the approach to the entrance(s) is tarmac and block paving.
    • There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
    • The pedestrian crossing has tactile paving on both sides.

Approach

  • Approach View
    • The surface of the approach is tarmac.
    • The approach surface is uneven in places.
    • There are bollards on the approach.
    • The height of the bollard(s) is 96cm.
    • The bollards contrast(s) visually with the paving.
    • The minimum width between the bollards is 250cm.
    • There is a slope with a very easy incline.
    • The incline is downwards from the road but is level from the car park.

Entrance

  • Entrance View
    • This information is for the entrance located at the front of the store and slightly to the right.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'TESCO Metro'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 118cm.
    • There are security pillars at the entrance doors.
    • The security pillars do not contrast visually with the flooring.
    • The minimum width between the security pillars is 175cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 118cm.

ATM(s)

  • The ATM(s) is/are located to the left of the store entrance.
  • The ATM(s) is/are 14m from the store entrance.
  • There are bollards on the approach to the ATM(s).
  • The height of the bollard(s) is 96cm.
  • The bollards have a visual identification band.
  • The minimum width between the bollards is 111cm.
  • The controls/screen heights vary between 96cm and 126cm.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • Product bins and hand sanitisers restrict width a little at the ends of the aisles.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are mats in aisles that might be perceived as holes.
    • The lighting levels are good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is provided.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located to the left and the right of the store entrance.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are not clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are basket only checkout(s) and staffed checkout(s).
    • There are 3 basket only checkouts to the right of the entrance and 5 checkouts, some with conveyors and suitable for trolleys, to the left of the entrance.
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 91cm.
    • There is not a lowered section at the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; 3.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); 3.
    • The hearing assistance system(s) was/were tested on 29/07/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
  • Basket Only Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
    • The basket only checkout(s) is not/are not placed in front of a plain background.
    • The height of the basket only checkout(s) is/are 92cm.
    • There is not a lowered section at the basket only checkout(s) .
    • There is not a clear knee recess beneath the lowered section of the basket only checkout(s).
    • The chip & pin card machines are not accessible from the basket only checkout(s).
    • The following basket only checkout(s) have a hearing assistance system; 1.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following basket only checkout(s);.
    • The hearing assistance system(s) was/were tested on 29/07/2021.
    • The hearing assistance system(s) was/were working at the time of testing.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.