You are on Express with Petrol Station Summary. Skip to the next section.

Express with Petrol Station Summary

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• Services Available View
  • The following Tesco services are available at this store; a petrol station.
  • Other services available include; a petrol station, National/Health Lottery, Air & Water unit and Costa Coffee Express.
  • Please click here for the opening times and more specific information on the services available within the store (new tab).
• Facilities Available View
  • The following facilities are available for the petrol station; an accessible toilet.
  • The following facilities are available at this store; vended coffee.

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store has its own parking facilities.
• By Bus View
  • There is not a bus stop within 150 metres of the store entrance.
  • The nearest bus stop is 160 metres away on Earlham Road with direct links to University of East Anglia and Norwich.
  • For more information on First Bus please click here (opens new tab).
• By Train View
  • The nearest train station is Norwich.
  • Norwich Station is 2.7 miles away from the store with direct links to London Liverpool Street, Great Yarmouth, Lowestoft, Sheringham, Liverpool, Nottingham, Cambridge and Ipswich.
  • For more information on Greater Anglia please click here (opens new tab).
  • For more information on Cross Country please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• To get assistance please go to customer service or checkouts.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is a seat/chair available within the store.
• There is a defibrillator in store.
• There is not a water bowl available for assistance dogs.
• There is not a Tesco Collect+ service in the store.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

You are on Parking. Skip to the next section.

Parking

• The store does have its own parking facilities.
• The car park is located off Earlham Road.
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.
• The car park surface is concrete.

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• Parking View
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 1 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 190cm x 340cm.
  • The Blue Badge parking bays have a marked zone to both sides and rear.
  • The marked zones around the Blue Badge parking bays have not got at least the recommended width of 120cm.
  • The marked zones to the right side of the bay are 40cm and to the rear of the bay are 80cm.
• Paying View
  • Parking is free (unlimited time).
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • Pedestrian walkways are not available in the car park.
  • The surface on the approach to the entrance(s) is tarmac and concrete.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on Petrol Station Forecourt. Skip to the next section.

Petrol Station Forecourt

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• Forecourt and Pumps View
  • Colleagues are able to provide assistance at the pumps.
  • To get assistance/help, sound your horn (or turn on your hazard lights) and make sure your Blue Badge is clearly visible through your front windscreen.
  • The App(s) used at this petrol station is/are; Fuel Service App.
  • The pumps are clearly signed.
  • It is possible to pay at the pump.
  • The height range of the pump controls/screen is 130cm to 140cm.
  • The height of the fuel pump nozzle slot is 120cm.
  • There are not lowered pay at pump screens available.
  • The paper towel dispenser(s) is/are at a height of 100cm.
  • The disposable glove dispenser(s) is/are at a height of 110cm.
  • The tyre pressure machine control heights vary between 135cm and 145cm.
  • The height of the tyre pressure pump slot is 105cm.
  • The height of the water pump slot is 105cm.
• Out of Hours Payment Counter View
  • The petrol station and shop are open 24 hours.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is concrete.
  • There are bollards on the approach.
  • The height of the bollard(s) is 90cm.
  • The bollards contrast(s) visually with the tarmac.
  • The minimum width between the bollards is 120cm.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient and has no handrails.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does not have resting areas.
  • The width of the ramp/slope is 140cm (4ft 7in).

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located to the left of the entrance.
• The ATM(s) is/are 8m from the entrance.
• There are bollards on the approach to the ATM(s).
• The height of the bollard(s) is 100cm.
• The bollards contrast visually with the paving.
• The minimum width between the bollards is 105cm.
• The controls/screen heights vary between 80cm and 120cm.
• There is not a lowered ATM available.

You are on Entrance. Skip to the next section.

Entrance

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• Entrance View
  • This information is for the entrance located on Earlam Road.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'TESCO Express'.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 125cm.
  • The minimum width between the security pillars is 125cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 100cm.
  • The hand sanitiser station is located by the entrance.
• Ramp/Slope View
  • The gradient of the ramp/slope is slight.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are not 150cm+.
  • The minimum aisle width is 105cm.
  • Product bins obstruct some aisles.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • Resting/seating areas are not available in this store.
  • A seat can be made available if required.
  • Background music is played at all times.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is consistent throughout the store.
  • Dementia friendly signage is provided.

You are on Checkouts. Skip to the next section.

Checkouts

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• Checkout Area View
  • The checkout(s) is/are located beyond the entrance to your left.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkout(s) are good.
  • There is a/are staffed checkout(s).
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 90cm.
  • There is a lowered section at the staffed checkout(s).
  • The height of the lowered section at the staffed checkout(s) is 70cm.
  • There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following staffed checkout(s) have a hearing assistance system; Checkout to the far left.
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are not trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were not tested at the time of the survey.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 100cm and 135cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
• Scan as you Shop View
  • Self Service checkouts are cash only are for non-fuel sales.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the right of the checkouts.
  • This accessible toilet is approximately 4m (4yd 1ft) from the checkouts.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is written text signage on or near the toilet door.
  • The contrast between the external door and wall is low.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 84cm (2ft 9in).
  • The contrast between the internal door and wall is low.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 154cm x 200cm (5ft 1in x 6ft 7in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 147cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 90cm (2ft 11in).
  • The contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 77cm (2ft 6in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
  • The wash basin tap type is push.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 90cm (2ft 11in).
  • The contrast between the hand dryer and the wall is poor.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.