You are on Summary. Skip to the next section.

Summary

• The store is located within The Pavements Shopping Centre.
• The details within this access guide relate to the store and not the shopping centre.
• The Pavements Shopping Centre link (new tab) - click here.

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• Services Available View
  • The following Tesco services are available at this store; F&F Clothing.
  • In this store these services are available; Coin Exchange, Photobooths and National/Health Lottery.
  • Please click here for the opening times and more specific information on the services available within the store (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store has shared/public parking facilities.
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • The nearest bus stop is located 88 metres away on New Beetwell Street and Park Road.
  • For more information on Stagecoach bus services please click here (opens new tab).
• By Train View
  • The nearest train station is Chesterfield.
  • Chesterfield train station is located 0.7 miles away on Crow Lane.
    This station has direct links to London St Pancras, Bakewell and Clay Cross.
  • For more information on Chesterfield train station please click here (opens new tab).
  • For more information on National Rail enquiries please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• To get assistance please speak to a colleague at the customer service counter or approach a colleague around the store.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is a colleague trained in British Sign Language.
• There is a/are wheelchair(s) available to borrow.
• To obtain mobility aids please contact a colleague at the customer service counter.
• There is a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat and wheelchair attachable.
• There is not a water bowl available for assistance dogs.
• There is not a Tesco Grocery Click+Collect service in the store.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• A seat is available in the F&F clothing area.

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities.
• The store shares the shopping centre's parking facilities.
• The car park is located off Beetwell Street.
• The car park type is multi storey.
• The car park does have a height restriction barrier.
• The maximum height of the restriction barrier is 200cm (6ft 7in).
• The car park does have a barrier control system.
• There is a touchscreen at the barrier.
• The car park surface is concrete.

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• Parking View
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 26 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 220cm x 460cm.
  • The Blue Badge parking bays do not have a marked zone around them.
  • The majority of the spaces have no marked zone.
    Some spaces do have a marked zone at one side.
    The marked zone in these spaces are over the recommended width of 120cm.
  • Level 4B of the car park is designated to Blue Badge parking only.
    There is level access to the shopping centre from level 4B.
• Paying View
  • Parking charges apply.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located on Level 1B and Level 4B.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the parking charges please click here (opens new tab).
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is clearly signposted.
  • Pedestrian walkways are available in the car park.
  • The surface on the approach to the entrance(s) is concrete.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).
• Comments View
  • There is a Shop Mobility facility on the ground floor of the car park where wheelchairs, power chairs and scooters can be hired.

You are on Approach (slight slope from the shopping centre entrance to the store entrance). Skip to the next section.

Approach (slight slope from the shopping centre entrance to the store entrance)

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• Approach View
  • The approach to the Tesco Metro store from the shopping centre main entrance is block paving, carpet tiles and ceramic tiles.
    There is a slight slope (5 meters long) from the entrance to store.
    The doors at the shopping centre entrance are permanently held open and are 177cm wide.
    There is a lip less than 2cm high at the threshold of the doors.
    The store is 12 meters from shopping centre entrance.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.
  • There is a level landing at the top of the ramp/slope.

You are on Approach (level access from the car park to the store entrance). Skip to the next section.

Approach (level access from the car park to the store entrance)

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• Approach View
  • The surface of the approach is tiled.
  • From level 4B in the car park there is level access to the store.
    There is a dark mat as you go through the doors from the car park and a small lip on the threshold.
    There is a tiled walkway from the car park to the shopping centre.
    The tiles on the walkway are shiny.
    As you enter the shopping centre the Tesco store is on your left as you pass the lifts.
  • There is step-free access on the approach.

You are on Entrance. Skip to the next section.

Entrance

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• Entrance View
  • This information is for the entrance located to the right as you enter via the main shopping centre entrance.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'TESCO metro'.
  • There is step-free access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 170cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitisers range between 85cm and 145cm.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are 150cm+.
  • The minimum aisle width is 97cm.
  • Some aisles are obstructed by structural pillars and product bins.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There are mats in aisles that might be perceived as holes.
  • The lighting levels are good.
  • Resting/seating areas are available in this store.
  • Resting/seating areas are located in the F&F clothing area.
  • The seats do not have armrests.
  • Background music is played at all times.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is consistent throughout the store.
  • Dementia friendly signage is not provided.
• Comments View
  • There are dark green mats located in the fruit and vegetable aisles.
    
  • The mats are 115cm x 180cm.

You are on F&F Clothing. Skip to the next section.

F&F Clothing

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• F&F Clothing View
  • F&F Clothing is located towards the back of the store, to the right.
  • F&F Clothing is approximately 18m from the entrance.
  • Clear signage for F&F Clothing is not visible from the entrance.
  • There is step-free access to F&F Clothing.
  • There is a clear unobstructed route to F&F Clothing.
  • F&F Clothing is not clearly signed.
  • The majority of aisle widths are 150cm+.
  • The minimum aisle width is 135cm.
  • Some aisles are obstructed by clothing rails.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • Lighting levels are good.
  • Resting/seating areas are available in this area.
  • The seats do not have armrests.
  • Background music is played at all times.
• Standard Fitting Room(s) View
  • There is/are 1 standard fitting room(s) within the store.
  • The fitting room(s) is/are not clearly signed.
  • The door to the changing room is 87cm wide.
    The changing room was closed at the time of the survey due to covid restrictions.
• Comments View
  • There are no payment counters in this area of the store.
    
  • Please pay for any items at one of the main checkouts.

You are on Counter (Customer Services). Skip to the next section.

Counter (Customer Services)

• The counter is located on the right as you enter the store.
• The counter is approximately 7m from the entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 100cm.
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• The counter is staffed.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues are not trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 28/06/2021.
• The hearing assistance system was working at the time of testing.

You are on Checkouts. Skip to the next section.

Checkouts

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• Checkout Area View
  • The checkout(s) is/are located to the left as you enter the store.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkout(s) are good.
  • There is a/are staffed checkout(s) and self-service checkout(s).
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 95cm.
  • There is not a lowered section at the staffed checkout(s).
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following staffed checkout(s) have a hearing assistance system; the first staffed checkout.
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are not trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were not tested at the time of the survey.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 80cm and 135cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.