You are on Cinema Overview. Skip to the next section.

Cinema Overview

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• Cinema Information View
  • View information on opening times
  • The cinema has 14 screens in total.
  • There are 14 screens with designated seating for disabled visitors.
  • Advanced bookings are available.
  • Concessions are available.
  • Tickets are free for carers.
  • Visitors can use the Cinema Exhibitors Association Card at the cinema.
  • Some films can be audio described.
  • Headsets are used for the audio description.
  • Some subtitled screenings are available.
  • Some autism friendly screenings are available.
  • View information on specially-adapted screenings (opens new tab) .
  • IMAX, iSense, Luxe Suite and Screen 8 have a Gallery seating area on the first floor with designated wheelchair spaces.
• Parking and Public Transport View
  • The venue shares a car park which has Blue Badge parking available.
  • The nearest step-free train station is Norwich.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free access via a very easy slope at the most accessible entrance.
  • Entrances with manual doors are also available next to the automatic doors.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include manual doors.
  • The ground and first floors can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • Assistance dogs are welcomed in the cinema screens.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 3 toilets with adaptations.
  • Toilets with adaptations are located along the screens 1 - 7 corridor and screens 8 - 14 corridor on the ground floor and on the first floor.
  • The transfer space varies between left and right in the toilets with adaptations.
  • Ambulant toilet facilities are located in the standard toilets on the ground floor.
  • The male and female step-free toilet facilities are located along the screens 1 - 7 corridor and screens 8 - 14 corridor on the ground floor and on the first floor.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located along the screens 8 - 14 corridor on the ground floor.
  • Parent and baby changing facilities are located in the standard toilets on the ground floor.

You are on Parking. Skip to the next section.

Parking

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• Public Car Parks View
  • There is a public car park located in Koblenz Avenue.
  • The name of the car park is Riverside Entertainment.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the building.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There are double automatic doors at this entrance.
• The doors open towards you.
• The width of the opening is 127cm.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Ticketing. Skip to the next section.

Ticketing

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• Self-Service Ticket Machines View
  • The height of the touchscreen display ranges from 86cm to 147cm from the floor.
  • Cinema tickets can be purchased from the food and drink counter.

You are on Getting Around The Building. Skip to the next section.

Getting Around The Building

• There is step-free access to all of the screens.
• Access throughout the building may include manual doors.
• Some flooring is shiny and patterned.
• The visual contrast between the walls and floor varies between low and high.
• There is background noise in some areas of the venue.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is not consistent throughout.
• Lighting levels vary due to the size of the space.

You are on Eating and Drinking (Food and Drink Counter). Skip to the next section.

Eating and Drinking (Food and Drink Counter)

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• Location and Access View
  • The food and drink counter is located to the right of the foyer.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a counter where food and drink can be ordered and staff who can provide assistance with ordering.
  • Menus are wall-mounted and digital.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
• Order and Payment View
  • The payment counter was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 101cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 79cm.
  • The counter has patterned/distracting backgrounds.

You are on Eating and Drinking (Costa). Skip to the next section.

Eating and Drinking (Costa)

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• Location and Access View
  • Costa is located to the left as you enter cinema.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
  • Full table service is not available.
  • Menus are wall-mounted and displayed on the counter.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located next to the seating area.
  • There is step-free level access to the counter.
  • The height of the counter is 103cm.
  • There is not a lowered section at the counter.
  • The counter has windows and patterned/distracting backgrounds.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a low visual contrast.
  • Seating available in this area includes: chairs without armrests, sofas and stools.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Eating and Drinking (Oscar's Bar). Skip to the next section.

Eating and Drinking (Oscar's Bar)

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• Location and Access View
  • Oscar's Bar is located at the rear of the foyer.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a bar where drinks can be ordered, staff who can provide assistance with ordering and designated seating.
  • Full table service is not available.
  • Menus are displayed on the counter.
  • The following are available: drinking straws and takeaway cups.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
• Order and Payment View
  • The service counter was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 109cm.
  • There is not a lowered section at the counter.
  • The counter has mirrors and patterned/distracting backgrounds.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, benches and stools.
  • Furniture available in this area includes: tables and high tables.
  • Some chairs are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were low at the time of the survey.

You are on Screen (2 - iSense - Ground Floor). Skip to the next section.

Screen (2 - iSense - Ground Floor)

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• Access To View
  • The screen is located to the left of the screens 1 - 7 corridor.
  • The most accessible route to the screen has step-free level access.
  • There is step-free level access into the screen.
  • There is written text and numbered signage on or near the door.
  • There is a single manual door with a high visual contrast.
  • The door opens towards you.
  • The width of the opening is 105cm.
  • There is a member of staff available for assistance at this entrance before and after screenings.
  • This entrance gives access to Row A.
  • There is step-free level access as you enter the screen.
• Screen Information View
  • The following rows have step-free level access: Row A.
  • The following rows have stepped access: all other rows.
  • Seating available in the screen includes: electric reclining seats with footrests and armrests.
  • Lighting levels were low at the time of the survey, before and after screenings.
• Designated Seating View
  • The most accessible route to the designated seating has step-free level access.
  • The designated seating area is located in Row A.
  • The designated seating area is clearly signed.
  • There are 2 designated spaces for wheelchair users.
  • Companions sit next to you.
  • There is space for an assistance dog to rest.
  • There is additional designated seating located on the Gallery/First Floor in Row G.

You are on Screen (12 - Ground Floor). Skip to the next section.

Screen (12 - Ground Floor)

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• Access To View
  • The screen is located at the end of the screens 8 - 14 corridor on the right.
  • The most accessible route to the screen has step-free level access.
  • There is step-free level access into the screen.
  • There is numbered signage on or near the door.
  • There are double manual doors with a high visual contrast.
  • The doors open towards you.
  • The width of the opening is 152cm.
  • There is a member of staff available for assistance at this entrance before and after screenings.
  • This entrance gives access to Row A.
  • There is step-free level access as you enter the screen.
• Screen Information View
  • The following rows have step-free level access: Row A.
  • The following rows have stepped access: Rows B to F.
  • Seating available in the screen includes: electric reclining seats with footrests and armrests.
  • Lighting levels were low at the time of the survey, before and after screenings.
• Designated Seating View
  • The most accessible route to the designated seating has step-free level access.
  • The designated seating area is located in the centre of Row A.
  • The designated seating area is clearly signed.
  • There are 2 designated spaces for wheelchair users.
  • Companions sit next to you.
  • There is space for an assistance dog to rest.

You are on Screen (13 - Luxe Suite - Ground Floor). Skip to the next section.

Screen (13 - Luxe Suite - Ground Floor)

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• Access To View
  • The screen is located at the start of the screen 8 - 14 corridor on the right.
  • The most accessible route to the screen has step-free level access.
  • There is step-free level access into the screen.
  • There is written text and numbered signage on or near the door.
  • There are double manual doors with a high visual contrast.
  • The doors open towards you.
  • The width of the opening is 146cm.
  • There is not a member of staff available for assistance at this entrance before and after screenings.
  • This entrance gives access to Row A.
  • There is step-free access via ramp as you enter the screen.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with a handrail on the left going up.
• Screen Information View
  • The following rows have step-free level access: Row G.
  • The following rows have step-free access via ramps or slopes: Row A.
  • The following rows have stepped access: Rows B, C, D, E and F.
  • Row G is accessed via the gallery entrance.
  • Seating available in the screen includes: electric reclining seats with footrests and armrests.
  • Lighting levels were low at the time of the survey, before and after screenings.
• Designated Seating View
  • The most accessible route to the designated seating has slight ramps or slopes.
  • The designated seating area is located in Row A.
  • The designated seating area is clearly marked.
  • There is 1 designated space for a wheelchair user.
  • Companions sit next to you.
  • There is not space for an assistance dog to rest.
  • There is additional designated seating located on the Gallery/First Floor in Row G.

You are on Toilet with Adaptations (Screens 1 - 7 Corridor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Screens 1 - 7 Corridor - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located between screens 4 and 5.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 86cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 142cm (width) x 195cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 75cm (from the side of the toilet pan).
  • There is a spatula flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 101cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 101cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 90cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 168cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Changing Places (Screens 8 - 14 Corridor - Transfer Both Sides). Skip to the next section.

Changing Places (Screens 8 - 14 Corridor - Transfer Both Sides)

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• Location and Access View
  • The Changing Places facility surveyed is located to the left along the screens 8 - 14 corridor.
  • The Changing Places toilet is in addition to other toilet facilities.
  • The most accessible route to the Changing Places facility has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • A RADAR key is required for access to this facility.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 106cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
  • The dimensions of the facility are 304cm (width) x 385cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet, however they are obstructed.
  • The transfer space on the right as you face the toilet is 78cm.
  • The transfer space on the left as you face the toilet is 188cm.
  • There is a spatula flush on the right transfer side.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 104cm from the floor.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 180cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a height adjustable wash basin.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a low visual contrast.
  • There is a wall mounted towel dispenser.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 103cm from the floor.
  • A wide paper roll dispenser is available.
  • The height of the wide paper roll dispenser is 100cm.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 97cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is an unobstructed shelf.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The facility has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 100cm and 134cm from the floor.
  • A privacy screen is available.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located next to the food and drink counter.
• The most accessible route to the lift has step-free level access.
• The ground and first floors are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 80cm.
• The internal dimensions of the lift are 105cm (width) x 140cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing.
• Lighting levels were even at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located to the right after you enter the cinema.
• There are double manual doors to access the stairwell.
• The ground and first floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Screen (7 - IMAX - The Gallery First Floor). Skip to the next section.

Screen (7 - IMAX - The Gallery First Floor)

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• Access To View
  • The screen is located at the rear of the corridor to the rIght.
  • The most accessible route to the screen has step-free level access and manual doors.
  • There is step-free level access into the screen.
  • There is written text signage on or near the door.
  • There is a single manual door with a low visual contrast.
  • The door opens towards you.
  • The width of the opening is 104cm.
  • There is not a member of staff available for assistance at this entrance before and after screenings.
  • This entrance gives access to Row G.
  • The main entrance to the IMAX screen is located on the ground floor, this gives access to Row A, there is only stepped access to the seats from this entrance.
  • There is step-free level access as you enter the screen.
• Screen Information View
  • The following rows have step-free level access: Row G.
  • The following rows have stepped access: Rows A, B, C, D, E, F, H and I.
  • Seating available in the screen includes: electric reclining seats with footrests and armrests.
  • Lighting levels were low at the time of the survey, before and after screenings.
• Designated Seating View
  • The most accessible route to the designated seating has step-free level access.
  • The designated seating area is located at the start of Row G, ahead as you enter.
  • The designated seating area is clearly marked.
  • There are 2 designated spaces for wheelchair users.
  • Companions sit next to you.
  • There is space for an assistance dog to rest.

You are on Designated Seating (Screen 2 - iSense - The Gallery First Floor). Skip to the next section.

Designated Seating (Screen 2 - iSense - The Gallery First Floor)

• The designated seating area surveyed is located at the rear of the corridor to the left.
• The most accessible route to the designated seating has manual doors.
• There is step-free level access to the designated seating.
• There is a single manual door with a low visual contrast.
• The door opens towards you.
• The width of the opening is 105cm.
• The designated seating area is clearly signed.
• There is 1 designated space for a wheelchair user.
• Companions sit next to you.
• There is space for an assistance dog to rest.

You are on Designated Seating (Screen 13 - Luxe Suite - The Gallery First Floor). Skip to the next section.

Designated Seating (Screen 13 - Luxe Suite - The Gallery First Floor)

• The designated seating area surveyed is located in Row G at the rear of the screen.
• The most accessible route to the designated seating has manual doors.
• There is step-free level access to the designated seating.
• There is a single manual door with a low visual contrast.
• The door opens towards you.
• The width of the opening is 106cm.
• The designated seating area is clearly marked.
• There is 1 designated space for a wheelchair user.
• Companions sit next to you.
• There is space for an assistance dog to rest.

You are on Toilet with Adaptations (The Gallery - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (The Gallery - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located opposite the Gallery Screen 13 Luxe Suite.
  • The most accessible route to the toilet has step-free level access and manual doors.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a medium visual contrast.
  • The width of the door opening is 86cm.
  • The door has a lever twist lock.
  • Internally the door has a medium visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 150cm (width) x 210cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 79cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 43cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 95cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the right as you face the wash basin.
  • The wash basin grab rail has a high visual contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 86cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.