Access Guide
Cinema Overview
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Cinema Information
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- View information on opening times
- The cinema has 12 screens in total.
- There are 12 screens with designated seating for disabled visitors.
- Advanced bookings are available.
- Concessions are available.
- Tickets are free for carers.
- Visitors can use the Cinema Exhibitors Association Card at the cinema.
- Films can be audio described.
- Headsets and Infrared systems are used for the audio description.
- Some subtitled screenings are available.
- Some autism friendly screenings are available.
- View information on specially-adapted screenings (opens new tab) .
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Parking and Public Transport
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- The venue shares a car park which has Blue Badge parking available.
- The nearest step-free train station is Old Roan.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free access via a very easy slope at the most accessible entrance.
- There are two sets of double manual doors to the right of the accessible entrance.
- There is step-free level access throughout.
- Access throughout may include manual doors.
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Getting Help and Assistance
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- There is seating available.
- There are fixed and portable hearing assistance systems.
- British Sign Language interpreters can be provided on request.
- Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
- Assistance dogs are welcomed in the cinema screens.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
Toilet and Changing Facilities
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Toilet Facilities
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- There are 2 toilets with adaptations.
- Toilets with adaptations are located along the left and right corridors after passing through the foyer.
- The transfer space varies between left and right in the toilets with adaptations.
- Ambulant toilet facilities are located within the male and female standard toilets.
- The male step-free toilet facilities are located just to the right after passing through the foyer.
- The female step-free toilet facilities are located at the end of the left corridor after passing through the foyer.
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located within the male and female standard toilet cubicles.
Parking
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Car Park
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- The car park is located at the front of the cinema.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 9 designated Blue Badge parking bays available.
- The surveyed Blue Badge parking bay dimensions are 230cm (width) x 480cm (depth).
- The hatched/marked zones vary between bays.
- The width of the marked zone is 127cm.
- The nearest designated bay is 17m from the accessible entrance.
- The most accessible route from the Blue Badge parking has a very easy slope and bollards.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for visitors and Blue Badge holders only.
- Parking is free for all users.
- Clearly presented parking signs are not available.
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Drop-off Point
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- There is a designated drop-off point available.
- The designated drop-off point is located in front of the cinema.
- There is a dropped kerb without tactile paving from the drop-off point.
Entrance (Accessible Entrance)
- This entrance is located at the front left of the cinema.
- The entrance area is not clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a very easy slope at the entrance.
- There is a single automatic door at this entrance.
- The door opens by sliding.
- The width of the opening is 144cm.
- There is a small lip on the threshold of the opening.
- The door has a low visual contrast.
- There is step-free level access as you enter.
Ticketing
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Self-Service Ticket Machines
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- The height of the touchscreen display ranges from 91cm to 179cm from the floor.
- Cinema tickets can be purchased from the food and drink counter.
Eating and Drinking (Food and Drink Counter)
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Location and Access
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- The food and drink counter is located on the right as you enter the cinema.
- The most accessible route has step-free level access.
- There is step-free level access into this area.
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Service
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- This area has a counter where food and drink can be ordered and staff who can provide assistance with ordering.
- Menus are wall-mounted and digital.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws and takeaway cups.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
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Order and Payment
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- The service counter was surveyed.
- The counter is located on the right as you enter, next to Oscar's Bar.
- There is step-free level access to the counter.
- The height of the counter is 95cm.
- There is a lowered section at the counter.
- The height of the lowered section is 74cm.
- The counter has windows and patterned/distracting backgrounds.
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Seating Area
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- There is background noise in this area which varies depending on the time of day.
Eating and Drinking (Oscar's Bar)
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Location and Access
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- Oscar's Bar is located on the right as you enter the cinema.
- The most accessible route has step-free level access.
- There is step-free level access into this area.
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Service
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- This area has a bar where drinks can be ordered, staff who can provide assistance with ordering and designated seating.
- Full table service is not available.
- Menus are handheld, wall-mounted and digital.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws and takeaway cups.
- There is a fixed hearing assistance system which is not clearly signed.
- The hearing assistance system was tested and working at the time of the survey.
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Order and Payment
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- The bar was surveyed.
- The counter is located on the right as you enter the cinema.
- There is step-free level access to the counter.
- The height of the counter is 110cm.
- There is not a lowered section at the counter.
- The counter has windows.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor have a low visual contrast.
- Seating available in this area includes: chairs without armrests and high stools.
- Furniture available in this area includes: tables and high tables.
- Some tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There may be background noise in this area.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Eating and Drinking (Costa)
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Location and Access
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- Costa is located on the left after entering the cinema.
- The most accessible route has step-free level access.
- There is step-free level access into this area.
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Service
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- This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
- Full table service is not available.
- Menus are wall-mounted.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws, takeaway cups and two handled cups.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
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Order and Payment
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- The service counter was surveyed.
- The counter is located on the other side of the seating area.
- There is step-free level access to the counter.
- The height of the counter is 95cm.
- There is a lowered section at the counter.
- The height of the lowered section is 80cm.
- The counter has windows.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny.
- The walls and floor have a low visual contrast.
- Seating available in this area includes: chairs with armrests and chairs without armrests.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There may be background noise in this area.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Counter (Guest Services)
- The counter is located on the right at the far side of the foyer.
- The distance from the entrance is 24m.
- There is step-free level access to the counter.
- The height of the counter is 89cm.
- There is not a lowered section at the counter.
- There is a clearly signed portable hearing assistance system.
- The hearing assistance system was tested, however it was not working at the time of the survey.
- There may be background noise in this area.
- Some flooring is shiny.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Getting Around The Building
- There is step-free level access to reach all areas of the cinema.
- Some flooring is shiny and patterned.
- There is a high visual contrast between the walls and floor in the majority of walkways.
- There may be background noise.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in resting areas includes: chairs with armrests and chairs without armrests.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Screen (1 isense)
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Access To
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- The screen is located opposite the cinema foyer.
- The most accessible route to the screen has step-free level access.
- There is step-free level access into the screen.
- There is written text and numbered signage on or near the door.
- There are double manual doors with a high visual contrast.
- The doors open towards you.
- The width of the opening is 171cm.
- There are a second set of double manual doors with a low visual contrast.
- The second doors open towards you.
- The width of the opening is 160cm.
- The doors are permanently held open before and after screenings.
- There is a member of staff available for assistance at this entrance before and after screenings.
- This entrance gives access to Row B.
- There is step-free access via a very easy slope as you enter the screen.
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Screen Information
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- The following rows have step-free level access: Row B.
- The following rows have step-free access via ramps or slopes: Row A.
- The following rows have stepped access: Rows C to H.
- Seating available in the screen includes: electric reclining seats with footrests and armrests.
- Lighting levels were even at the time of the survey, with unshaded light sources, before and after screenings.
- VIP beds are also available in this screen.
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Designated Seating
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- The most accessible route to the designated seating has step-free level access.
- The designated seating area is located in Row B.
- The designated seating area is clearly marked.
- There are 2 designated spaces for wheelchair users.
- Companions sit next to you.
- There is space for an assistance dog to rest.
Screen (5)
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Access To
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- The screen is located along the left corridor after passing through the cinema foyer.
- The most accessible route to the screen has step-free level access.
- There is step-free level access into the screen.
- There is numbered signage on or near the door.
- There are double manual doors with a medium visual contrast.
- The doors open towards you.
- The width of the opening is 161cm.
- There are a second set of double manual doors with a low visual contrast.
- The second doors open towards you.
- The width of the opening is 161cm.
- The doors are permanently held open before and after screenings.
- This entrance gives access to Row A.
- There is step-free level access as you enter the screen.
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Screen Information
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- The following rows have step-free level access: Row A.
- The following rows have stepped access: rows B to F.
- Seating available in the screen includes: electric reclining seats with footrests and armrests.
- Lighting levels were even at the time of the survey, with unshaded light sources, before and after screenings.
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Designated Seating
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- The most accessible route to the designated seating has step-free level access and a slight ramp or slope.
- The designated seating area is located in Row A.
- The designated seating area is not clearly marked or signed.
- There are 2 designated spaces for wheelchair users.
- Companions sit next to you.
- There is space for an assistance dog to rest.
Screen (8)
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Access To
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- The screen is located along the right corridor after passing through the cinema foyer.
- The most accessible route to the screen has step-free level access.
- There is step-free level access into the screen.
- There is numbered signage on or near the door.
- There are double manual doors with a medium visual contrast.
- The doors open towards you.
- The width of the opening is 151cm.
- There are a second set of double manual doors with a low visual contrast.
- The second doors open towards you.
- The width of the opening is 151cm.
- The doors are permanently held open before and after screenings.
- There is a member of staff available for assistance at this entrance before and after screenings.
- This entrance gives access to Row F.
- There is step-free level access as you enter the screen.
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Screen Information
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- The following rows have step-free level access: Row F.
- The following rows have stepped access: Rows A to E.
- Seating available in the screen includes: electric reclining seats with footrests and armrests.
- Lighting levels were even at the time of the survey, with unshaded light sources, before and after screenings.
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Designated Seating
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- The most accessible route to the designated seating has step-free level access.
- The designated seating area is located in Row F.
- The designated seating area is clearly signed.
- There are 2 designated spaces for wheelchair users.
- Companions sit next to you.
- There is space for an assistance dog to rest.
Toilet with Adaptations (Left Hand Transfer)
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Access
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- The toilet surveyed is located at the rear of the left corridor after passing through the cinema foyer.
- The distance from the entrance is 64m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens both ways and has a medium visual contrast.
- The width of the door opening is 88cm.
- The door has a locking handle.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 144cm (width) x 354cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 79cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 90cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 73cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 103cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 82cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is no shelf.
- The cubicle has a sanitary bin.
- There is one coat hook.
- The coat hook is 137cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.