You are on Cinema Overview. Skip to the next section.

Cinema Overview

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• Cinema Information View
  • View information on opening times
  • The cinema has 14 screens in total.
  • There are 14 screens with designated seating for disabled visitors.
  • Advanced bookings are available.
  • Concessions are available.
  • Tickets are free for carers.
  • Visitors can use the Cinema Exhibitors Association Card at the cinema.
  • Some films can be audio described.
  • Headsets are used for the audio description.
  • Some subtitled screenings are available.
  • Some autism friendly screenings are available.
  • View information on specially-adapted screenings (opens new tab) .
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The nearest parking is located in Strand Street.
  • View information on Q-Park Liverpool ONE (opens new tab) .
  • The nearest step-free train station is Liverpool Central.
  • The nearest bus station is Liverpool ONE Bus Station.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Levels 0, 2 and 3 can be accessed via a standard lift, stairs and escalator.
  • The lift accesses levels 0, 2 and 3, the stairs and escalator access levels 0 and 2.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • Documents are available in the following formats: large print (on request) and different languages (on request).
  • Assistance dogs are welcomed in the cinema screens.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: Wi-Fi.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 4 toilets with adaptations.
  • Toilets with adaptations are located on level 0 between the entrances to screens 1 and 2, on level 0 next to the screen 5 entrance, on level 2 next to screen 9 and 12 entrances and on level 3 at the far end of the Gallery Bar.
  • The transfer space varies between left and right in the toilets with adaptations.
  • Ambulant toilet facilities are located in the standard toilets on level 0 on either side of the lift and on level 2 on the left of the lift.
  • The male and female step-free toilet facilities are located on level 0 on either side of the lift and on level 2 on the left of the lift.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located within the standard toilet cubicles on levels 0 and 2.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located off Strand Street.
  • The name of the car park is Q-Park Liverpool ONE.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located on the terrace on Paradise Street in Liverpool ONE.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 128cm.
• There is a small lip on the threshold of the opening.
• The doors have a high visual contrast.

You are on Getting Around The Building. Skip to the next section.

Getting Around The Building

• There is step-free level access to reach all areas of the cinema on level 0 apart from a very easy ramp to access the lift.
• There is step-free level access to reach all areas of the cinema on level 2.
• There is step-free level access to reach all areas of the cinema on level 3.
• There is 1 main lift, 1 main staircase and 1 escalator in the cinema.
• Some flooring is shiny and patterned.
• There is a high visual contrast between the walls and floor in all areas.
• There is background noise.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is not consistent throughout.
• Seating available in resting areas includes: chairs with armrests and sofas.
• Lighting levels vary due to the size of the space.

You are on Ticketing. Skip to the next section.

Ticketing

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• Self-Service Ticket Machines View
  • The height of the touchscreen display ranges from 91cm to 160cm from the floor.
  • Cinema tickets can be purchased from the food and drink counter.

You are on Eating and Drinking (Food and Drink Counter). Skip to the next section.

Eating and Drinking (Food and Drink Counter)

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• Location and Access View
  • The food and drink counter is located on the right as you enter the cinema foyer.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a counter where food and drink can be ordered and staff who can provide assistance with ordering.
  • Menus are wall-mounted and digital.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy and vegetarian.
  • The following are available: drinking straws and takeaway cups.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located on the right of the cinema foyer.
  • There is step-free level access to the counter.
  • The height of the counter is 101cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 84cm.
  • The counter has windows and patterned/distracting backgrounds.

You are on Eating and Drinking (Costa). Skip to the next section.

Eating and Drinking (Costa)

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• Location and Access View
  • Costa is located on the left as you enter the cinema foyer.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
  • Full table service is not available.
  • Menus are wall-mounted.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy and vegetarian.
  • The following are available: drinking straws, takeaway cups, two handled cups and takeaway cutlery.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located on the left as you enter the cinema foyer.
  • There is step-free level access to the counter.
  • The height of the counter is 97cm.
  • There is not a lowered section at the counter.
  • The counter has windows.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a low visual contrast.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Eating and Drinking (Ben and Jerry's). Skip to the next section.

Eating and Drinking (Ben and Jerry's)

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• Location and Access View
  • Ben and Jerry's is located on the left after entering the cinema foyer.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a counter where food and drink can be ordered and staff who can provide assistance with ordering.
  • Menus are wall-mounted and digital.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy and vegetarian.
  • The following are available: drinking straws and takeaway cups.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located on the left as you enter the cinema foyer.
  • There is step-free level access to the counter.
  • The height of the counter is 86cm.
  • There is not a lowered section at the counter.
  • The counter has windows and patterned/distracting backgrounds.

You are on Counter (Guest Services). Skip to the next section.

Counter (Guest Services)

• The counter is located ahead after passing through the foyer.
• The distance from the entrance is 34m.
• There is step-free level access to the counter.
• The height of the counter is 119cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds.
• There is a clearly signed portable hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• There may be background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Screen (1). Skip to the next section.

Screen (1)

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• Access To View
  • The screen is located on level 0.
  • The most accessible route to the screen has step-free level access.
  • There is step-free level access into the screen.
  • There is numbered signage on or near the door.
  • There are double manual doors with a low visual contrast.
  • The doors open towards you.
  • The width of the opening is 161cm.
  • There are a second set of double manual doors with a medium visual contrast.
  • The second doors open towards you.
  • The width of the opening is 162cm.
  • The doors are permanently held open before and after screenings.
  • There is a member of staff available for assistance at this entrance before and after screenings.
  • This entrance gives access to Rows A and B.
  • There is step-free level access as you enter the screen.
• Screen Information View
  • The following rows have step-free level access: Rows A and B.
  • The following rows have stepped access: Rows B to N.
  • Seating available in the screen includes: armchairs.
  • Lighting levels were even at the time of the survey, with unshaded light sources, before and after screenings.
• Designated Seating View
  • The most accessible route to the designated seating has step-free level access.
  • The designated seating area is located in Row B, at the front centre of the screen.
  • The designated seating area is clearly signed.
  • There are 2 designated spaces for wheelchair users.
  • Companions sit next to you.
  • There is space for an assistance dog to rest.

You are on Screen (4). Skip to the next section.

Screen (4)

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• Access To View
  • The screen is located on level 0.
  • The most accessible route to the screen has step-free level access.
  • There is step-free level access into the screen.
  • There is numbered signage on or near the door.
  • There are double manual doors with a low visual contrast.
  • The doors open towards you.
  • The width of the opening is 160cm.
  • There are a second set of double manual doors with a low visual contrast.
  • The second doors open towards you.
  • The width of the opening is 160cm.
  • The doors are permanently held open before and after screenings.
  • There is a member of staff available for assistance at this entrance before and after screenings.
  • This entrance gives access to Rows A to D.
  • There is step-free access via a very easy slope as you enter the screen.
  • The ramp is over 150cm wide with handrails on both sides.
• Screen Information View
  • The following rows have step-free level access: Rows A to D.
  • The following rows have stepped access: Rows E to N.
  • Seating available in the screen includes: armchairs.
  • Lighting levels were even at the time of the survey, with unshaded light sources, before and after screenings.
• Designated Seating View
  • The most accessible route to the designated seating has step-free level access and a very easy slope.
  • The designated seating area is located in Row D.
  • The designated seating area is clearly signed.
  • There are 2 designated spaces for wheelchair users.
  • Companions sit next to you.
  • There is space for an assistance dog to rest.

You are on Toilet with Adaptations (Level 0 - Between Screens 1 and 2 - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Level 0 - Between Screens 1 and 2 - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located on level 0, between the entrances to screens 1 and 2.
  • The distance from the entrance is 88m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 88cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 185cm (width) x 230cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 131cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 97cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 71cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 101cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium visual contrast.
  • The hand dryer is 115cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin.
  • There are no coat hooks.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the left after passing through the foyer.
• The distance from the entrance is 65m.
• The most accessible route to the lift has step-free level access and a very easy slope.
• Levels 0, 2 and 3 are accessed by this lift.
• The lift door has a low visual contrast.
• The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 90cm.
• The internal dimensions of the lift are 157cm (width) x 141cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit and a visual floor indicator.
• Lighting levels were even at the time of the survey.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located on level 0.
• Levels 0 and 2 are accessed by escalators.
• The escalator steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels were even at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located ahead after passing through the foyer.
• Levels 0 and 2 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Screen (11 Dolby Cinema). Skip to the next section.

Screen (11 Dolby Cinema)

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• Access To View
  • The screen is located on level 2.
  • The most accessible route to the screen has step-free level access.
  • There is step-free level access into the screen.
  • There is written text and numbered signage on or near the door.
  • There is a single manual door with a high visual contrast.
  • The door opens towards you.
  • The width of the opening is 105cm.
  • There is a second single manual door with a high visual contrast.
  • The second door opens towards you.
  • The width of the opening is 106cm.
  • The doors are permanently held open before and after screenings.
  • There is a member of staff available for assistance at this entrance before and after screenings.
  • This entrance gives access to Row B.
  • There is step-free access via a very easy slope as you enter the screen.
  • The ramp is over 150cm wide with handrails on both sides.
• Screen Information View
  • The following rows have step-free level access: Row B.
  • The following rows have stepped access: Row A and Rows C to J.
  • Seating available in the screen includes: electric reclining seats with footrests and armrests.
  • Lighting levels were even at the time of the survey, with unshaded light sources, before and after screenings.
• Designated Seating View
  • The most accessible route to the designated seating has step-free level access.
  • The designated seating area is located in Row B.
  • The designated seating area is not clearly marked or signed.
  • There are 2 designated spaces for wheelchair users.
  • Companions sit next to you.
  • There is space for an assistance dog to rest.

You are on Designated Seating (Rear of Screen 11 Dolby Cinema). Skip to the next section.

Designated Seating (Rear of Screen 11 Dolby Cinema)

• The designated seating area surveyed is located on level 3, in Row J.
• The distance from the screen 11 Dolby Cinema level 3 entrance is 11m.
• There is step-free level access to the designated seating.
• There is a single manual door with a high visual contrast.
• The door opens towards you.
• The width of the opening is 106cm.
• The designated seating area is clearly signed.
• There are 2 designated spaces for wheelchair users.
• Companions sit next to you.
• There is space for an assistance dog to rest.
• There is a second door into this designated seating area which opens towards you to a width of 105cm.

You are on Screen (12 IMAX). Skip to the next section.

Screen (12 IMAX)

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• Access To View
  • The screen is located on level 2.
  • The most accessible route to the screen has step-free level access.
  • There is step-free level access into the screen.
  • There is written text and numbered signage on or near the door.
  • There is a single manual door with a high visual contrast.
  • The door is permanently held open.
  • The width of the opening is 104cm.
  • There is a second single manual door with a high visual contrast.
  • The second door opens towards you.
  • The width of the opening is 105cm.
  • The doors are permanently held open before and after screenings.
  • There is a member of staff available for assistance at this entrance before and after screenings.
  • This entrance gives access to Row B.
  • There is step-free access via a very easy slope as you enter the screen.
  • The ramp is over 150cm wide with handrails on both sides.
• Screen Information View
  • The following rows have step-free level access: Row B.
  • The following rows have stepped access: Row A and Rows C to H.
  • Row H can be accessed via level 3.
  • Seating available in the screen includes: electric reclining seats with footrests and armrests.
  • Lighting levels were even at the time of the survey, with unshaded light sources, before and after screenings.
• Designated Seating View
  • The most accessible route to the designated seating has step-free level access and a very easy slope.
  • The designated seating area is located in Row B.
  • The designated seating area is not clearly marked or signed.
  • There are 2 designated spaces for wheelchair users.
  • Companions sit next to you.
  • There is space for an assistance dog to rest.

You are on Designated Seating (Rear of Screen 12 IMAX). Skip to the next section.

Designated Seating (Rear of Screen 12 IMAX)

• The designated seating area surveyed is located on level 3, in Row H.
• The distance from the level 3 screen 12 IMAX entrance is 5m.
• There is step-free level access to the designated seating.
• There is a single manual door with a high visual contrast.
• The door opens towards you.
• The width of the opening is 106cm.
• The designated seating area is not clearly marked or signed.
• There are 2 designated spaces for wheelchair users.
• Companions sit next to you.
• There is space for an assistance dog to rest.
• There is a second door to enter this designated seating area which opens towards you to a width of 105cm wide.

You are on Eating and Drinking (Gallery Bar). Skip to the next section.

Eating and Drinking (Gallery Bar)

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• Location and Access View
  • The Gallery Bar is located to the left as you exit the lift on level 3.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a bar where drinks can be ordered, staff who can provide assistance with ordering and designated seating.
  • Full table service is not available.
  • Menus are handheld.
  • The following are available: drinking straws and takeaway cups.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located on the left as you exit the lift.
  • There is step-free level access to the counter.
  • The height of the counter is 114cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 85cm.
  • The counter has glazed screens.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny and patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs with armrests, sofas and benches.
  • Furniture available in this area includes: tables and coffee tables.
  • Some chairs are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.