You are on Introduction. Skip to the next section.

Introduction

• Next store opening times and services available link (new tab) - click here.
• The store is located in/on a main shopping street/area.
• The store is located within Royal Victoria Place Shopping Centre.
• The details within this access guide relate to the Next store and not the shopping centre.
• Royal Victoria Place Shopping Centre link (new tab) - click here.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is not a team member available for help and assistance.
• There is a home delivery service available from the store.
• All items available in store are available online and deliverable to store.
• There is an Order and Collect service in the store.
• Customers can obtain online Order and Collect items from the customer order collection point.
• The store does play background music.
• There is a/are hearing assistance system(s) located at the Womenswear till point(s) and at the Menswear till point(s).

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• Comments View
  • A parcel pickup tablet is available in the menswear department.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Tunbridge Wells.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • The car park type is multi-storey.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
  • There is a/are designated Blue Badge parking bay(s) available.
  • There is/are 10+ designated parking bay(s) within the car park.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated parking bay(s) are 248cm x 484cm (8ft 2in x 15ft 11in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Clearly marked/signposted parent and child parking bays are not available.
  • The car park surface is concrete.
  • There is a dropped kerb from the car park to the store.
  • The dropped kerb does not have tactile paving.
  • There is not a designated drop-off point.
• Comments View
  • The Blue Badge bays are located on Level 4 and Level 6 of the car park.
  • There is a narrow walkway (94cm wide) from all Blue Badge bays to the shopping centre entrances on both levels.
  • There are double automatic doors, which open towards you with a width of 113cm, to enter the shopping centre on Level 4.
  • There are similar doors on Level 6 with a width of 120cm.
  • There is a slight ramp at both entrances.
  • There is then step-free level access to the Royal Victoria Place Shopping Centre - Level 1 - Womenswear entrance through the shopping centre from Level 4.
  • If parked on Level 6, there is step-free level access to the Royal Victoria Place Shopping Centre - Level 1 - Womenswear entrance, via taking the shopping centre lifts down to Level 4.

You are on Approach (Royal Victoria Place Shopping Centre). Skip to the next section.

Approach (Royal Victoria Place Shopping Centre)

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• Approach View
  • The surface of the approach is tiled.
  • Access into Royal Victoria Place Shopping Centre is step-free via a slight ramp and automatic doors from Level 4 of the car park.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient and has no handrails.
  • There is not a level landing at the top of the ramp/slope.
  • The width of the ramp/slope is 94cm (3ft 1in).

You are on Outside Access (Royal Victoria Place Shopping Centre - Level 1 - Womenswear). Skip to the next section.

Outside Access (Royal Victoria Place Shopping Centre - Level 1 - Womenswear)

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• Entrance View
  • This information is for the entrance located on Level 4 of Royal Victoria Place Shopping Centre.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
  • There are security barriers at this entrance.
  • There is not a team member available for assistance at this entrance.
  • There is not wayfinding signage available at this entrance.

You are on Approach (Camden Road - Childrenswear). Skip to the next section.

Approach (Camden Road - Childrenswear)

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• Approach View
  • The surface of the approach is block paving.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient and has no handrails.
  • There is a level landing at the top of the ramp/slope.

You are on Outside Access (Camden Road - Childrenswear). Skip to the next section.

Outside Access (Camden Road - Childrenswear)

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• Entrance View
  • This information is for the entrance located on Camden Road.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 135cm.
  • There are security barriers at this entrance.
  • There is a team member available for assistance at this entrance.
  • There is not wayfinding signage available at this entrance.

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located on the ground floor, ahead as you enter the Royal Victoria Place Shopping Centre - Level 1 - Womenswear entrance.
  • There is step free access to Womenswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Womenswear aisle(s).
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• Till Point(s) View
  • There is step free access to the Womenswear till point(s).
  • The nearest Womenswear till point(s) is/are approximately 5m from the Royal Victoria Place Shopping Centre - Level 1 - Womenswear entrance.
  • The till point(s) is/are not clearly signed.
  • The height of the Womenswear till point(s) is/are 100cm.
  • There is a lowered section at the till point(s).
  • The height of the lowered section at the till point(s) is 76cm.
  • There is a clear knee recess beneath the lowered section(s) of the till point(s).
  • There is a hearing assistance system at the till point(s).
  • The hearing assistance system is signed.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 11/11/2024.
  • The hearing loop was working at the time of testing.
  • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are not placed in front of a background which is patterned.
• Standard Fitting Room(s) View
  • There is/are 10 standard fitting room(s) within Womenswear.
  • There is step free access to the standard fitting room(s).
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Home. Skip to the next section.

Home

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• Home View
  • The Home department is located to the right when entering the store from the Royal Victoria Place entrance.
  • There is step free access to the Home department.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Home department aisle(s).
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located on the ground floor, to the right of the store as you enter the Royal Victoria Place Shopping Centre - Level 1 - Womenswear entrance.
  • There is step free access to Menswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Menswear aisle(s).
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• Till Point(s) View
  • There is step free access to the Menswear till point(s).
  • The nearest Menswear till point(s) is/are approximately 20m from the Royal Victoria Place Shopping Centre - Level 1 - Womenswear entrance.
  • The till point(s) is/are not clearly signed.
  • The height of the Menswear till point(s) is/are 101cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is a hearing assistance system at the till point(s).
  • The hearing assistance system is signed.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 11/11/2024.
  • The hearing loop was working at the time of testing.
  • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are not placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 7 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • The accessible fitting room(s) is/are not clearly signed.
  • There is not a curtain opening to access the accessible fitting room(s).
  • The clear width of the fitting room opening is 88cm.
  • The dimensions of the accessible fitting room(s) are 153cm x 209cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 24cm from the floor.
  • There is not a coat hook in the accessible fitting room(s).
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
• Standard Fitting Room(s) View
  • There is/are 6 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s).
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located between Menswear and Childrenswear.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 20m (21yd 2ft) from the Royal Victoria Place Shopping Centre - Level 1 - Womenswear entrance.
• The lift is a platform lift.
• A team member does not need to be notified for use of the lift.
• The platform lift accesses a small level change.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• There is not a colour contrast between the external lift controls and the control plate.
• There is not a colour contrast between the external lift control plate and the wall.
• The clear door width is 105cm (3ft 5in).
• The dimensions of the lift are 105cm x 210cm (3ft 5in x 6ft 11in).
• There are separate entry and exit doors in the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

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• Comments View
  • There is a short, slight ramp up into the lift on the lower ground floor (from Childrenswear).
  • The ramp is 105cm wide and does not have handrails.

You are on Level Change. Skip to the next section.

Level Change

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• Step(s) View
  • There is a/are step(s) located between Menswear and Childrenswear.
  • The step(s) is/are used to access Childrenswear and the Camden Road - Childrenswear entrance.
  • There is/are 7 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

You are on Childrenswear. Skip to the next section.

Childrenswear

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• Childrenswear View
  • Childrenswear is located on the lower ground floor, ahead as you enter the Camden Road - Childrenswear entrance.
  • There is step free access to Childrenswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Childrenswear aisle(s).
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• Till Point(s) View
  • There is step free access to the Childrenswear till point(s).
  • The nearest Childrenswear till point(s) is/are approximately 10m from the Camden Road - Childrenswear entrance.
  • The till point(s) is/are not clearly signed.
  • The height of the Childrenswear till point(s) is/are 102cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is not a hearing assistance system at the till point(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are placed in front of a background which is patterned.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an/are not accessible toilet(s) for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.

You are on Public Facilities. Skip to the next section.

Public Facilities

• A Changing Places facility is available within the shopping centre.
• There is an accessible toilet available within the shopping centre.
• Standard toilets are available within the shopping centre.
• Baby changing facilities are available within the shopping centre.