You are on Introduction. Skip to the next section.

Introduction

• Next store opening times and services available link (new tab) - click here.
• The store is located in/on a main shopping street/area.
• The main shopping street/area is pedestrianised.
• The store is located within The Mall Maidstone.
• The details within this access guide relate to the Next store and not the shopping centre.
• The Mall Maidstone link (new tab) - click here.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a team member available for help and assistance.
• There is a home delivery service available from the store.
• All items available in store are available online and deliverable to store.
• There is an Order and Collect service in the store.
• Customers can obtain online Order and Collect items from the customer order collection point.
• The store does play background music.
• There is a/are hearing assistance system(s) located at the Womenswear till point(s), at the Menswear till point(s) and at the Childrenswear till point(s).

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Maidstone East.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • The car park type is multi-storey.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Information is not provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
  • There is a/are designated Blue Badge parking bay(s) available.
  • There is/are 10+ designated parking bay(s) within the car park.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated parking bay(s) are 240cm x 480cm (7ft 10in x 15ft 9in).
  • The dimensions of the designated bays vary in size.
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Clearly marked/signposted parent and child parking bays are not available.
  • The car park surface is tarmac.
  • There is a dropped kerb from the car park to the store.
  • The dropped kerb does not have tactile paving.
  • There is not a designated drop-off point.
• Comments View
  • The Blue Badge bays are on Level 2 of the car park (the same level as the Menswear entrance on the lower mall).
  • Pay stations are available on Level 2 and Level 4 (the upper and lower levels of the mall), next to the car park lifts.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is tiled.
  • Access into The Mall Maidstone is step-free via a slight ramp, with automatic and manual doors, from Level 2 of the multi-storey car park.
    It is step-free via a steep ramp, with automatic doors, from the bus station.
    These both give direct access to the lower mall, on which the Menswear entrance is located.
    The Womenswear entrance on the upper mall can be reached from the lower mall by taking one of the lifts located next to the car park to Level 4.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient and has no handrails.
  • There is not a level landing at the top of the ramp/slope.

You are on Outside Access (The Mall Maidstone - Menswear). Skip to the next section.

Outside Access (The Mall Maidstone - Menswear)

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• Entrance View
  • This information is for the entrance located on the lower level of The Mall Maidstone (signed as Level 2 in the car park lifts).
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
  • There are security barriers at this entrance.
  • There is not a team member available for assistance at this entrance.
  • There is wayfinding signage available at this entrance.

You are on Outside Access (The Mall Maidstone - Womenswear). Skip to the next section.

Outside Access (The Mall Maidstone - Womenswear)

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• Entrance View
  • This information is for the entrance located on the upper level of The Mall Maidstone (signed as Level 4 in the car park lifts).
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
  • There are security barriers at this entrance.
  • There is not a team member available for assistance at this entrance.
  • There is not wayfinding signage available at this entrance.

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located on the ground floor (Level 2 - lower level of The Mall Maidstone), immediately ahead as you enter through the Menswear entrance.
  • There is step free access to Menswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Menswear aisle(s).
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• Till Point(s) View
  • There is step free access to the Menswear till point(s).
  • The nearest Menswear till point(s) is/are approximately 10m from the Mall Maidstone - Menswear entrance.
  • The till point(s) is/are not clearly signed.
  • The height of the Menswear till point(s) is/are 102cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is a hearing assistance system at the till point(s).
  • The hearing assistance system is signed.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 14/11/2024.
  • The hearing loop was working at the time of testing.
  • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are placed in front of a background which is patterned.
• Standard Fitting Room(s) View
  • There is/are 3 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s).
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located in the centre of the store as you enter The Mall Maidstone - Menswear entrance.
  • The stairs are approximately 10m from the Mall Maidstone - Menswear entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are ground floor and first floor.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.
• Comments View
  • The stairs can be bypassed by using the lift in the mall outside.
  • The stairs are clearly visible from the upper level entrance (Mall Maidstone - Womenswear Entrance).

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located on the first floor, ahead as you enter through The Mall Maidstone - Womenswear entrance.
  • There is step free access to Womenswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Womenswear aisle(s).
• Till Point(s) View
  • There is step free access to the Womenswear till point(s).
  • The nearest Womenswear till point(s) is/are approximately 10m from the Mall Maidstone - Womenswear entrance.
  • The till point(s) is/are not clearly signed.
  • The height of the Womenswear till point(s) is/are 101cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is a hearing assistance system at the till point(s).
  • The hearing assistance system is signed.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 14/11/2024.
  • The hearing loop was working at the time of testing.
  • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are not placed in front of a background which is patterned.
• Standard Fitting Room(s) View
  • There is/are 6 standard fitting room(s) within Womenswear.
  • There is step free access to the standard fitting room(s).
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Childrenswear. Skip to the next section.

Childrenswear

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• Childrenswear View
  • Childrenswear is located on the first floor, to the rear of the store as you enter The Mall Maidstone - Womenswear entrance.
  • There is step free access to Childrenswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Childrenswear aisle(s).
• Till Point(s) View
  • There is step free access to the Childrenswear till point(s).
  • The nearest Childrenswear till point(s) is/are approximately 30m from the Mall Maidstone - Womenswear entrance.
  • The till point(s) is/are not clearly signed.
  • The height of the Childrenswear till point(s) is/are 101cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is a hearing assistance system at the till point(s).
  • The hearing assistance system is signed.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 14/11/2024.
  • The hearing loop was working at the time of testing.
  • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are placed in front of a background which is patterned.
• Comments View
  • The online order collection point within the department is by the till.
  • The touch screen is 99cm-112cm high.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an/are not accessible toilet(s) for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.

You are on Public Facilities. Skip to the next section.

Public Facilities

• There is an accessible toilet available within the shopping centre.
• Standard toilets are available within the shopping centre.
• Baby changing facilities are available within the shopping centre.