Access Guide
Summary
- View information about opening hours.
- Amenities in this building include: a reception, a café and exhibition rooms.
- The most accessible entrance has steps, a steep ramp/slope (which bypasses any steps) and manual doors.
- This entrance is located at the front of the Old Coastguard Station.
- There are 2 floors once inside.
- Other floors can be accessed via: platform lift.
- There is step-free access once inside with lift access to other floors.
- There is a member of staff available for help and assistance.
- Staff/volunteers can describe the layout and access around the site.
- The following are also available: seating, a hearing assistance system which is not signed, facilities for assistance dogs and maps.
- This site is not part of the Sunflower Lanyard Scheme.
- Toilet and changing facilities available include: an ambulant cubicle.
- The standard toilet surveyed can be found on the first floor, ahead and to the right as you exit the lift.
Equipment and Resources to Borrow
- Equipment cannot be borrowed or hired.
- Powered mobility vehicles cannot be borrowed or hired.
Parking
- This building does not have a car park.
- The nearest public car park is Bank Top.
This car park is over 200m from the Old Coastguard Station, but acts as the only car park for Robin Hood's Bay.
The route from this car park to the Old Coastguard Station is via a very steep slope running along the local access road.
Public Transport
- There is not a bus stop within approximately 150m of the building.
- The nearest train station is Whitby.
- Whitby station is approximately 6 miles away from the Old Coastguard Station.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Admissions
- At this location the following are free to access for all visitors: access to the Old Coastguard Station exhibit.
Visitor Centre
- Access into the area is via steps, a slight ramp/slope and a steep ramp/slope (which bypasses any steps).
- The portable ramp is under 75cm wide, with no handrails.
- Please contact Visitor Centre Reception for use of the portable ramp.
- There are 2 steps, which are unmarked, with no handrails.
- The door is manual, opens outwards and has a high colour contrast with the surrounding walls.
- The width of the door opening is 172cm.
- Internally the door has a high colour contrast.
- There is a small lip on the threshold of the doorway with a height of more than 1.5cm.
- There is step-free level access around the visitor centre.
- There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the visitor centre.
- All flooring is smooth and even.
- The majority of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
- Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
- There is step-free level access to the counter.
- The height of the counter is 93cm.
- There is not a low level section at a suitable height for a wheelchair user.
- The counter has a hearing assistance system which is not signed.
- The hearing assistance system was tested and working at the time of the survey.
- Services/facilities available include: a member of staff to provide assistance.
- There is background noise here which varies, depending on the time of day.
- Lighting levels are moderate to good.
- The exit door is manual, opens inwards and has a high colour contrast with the surrounding walls.
- The width of the exit door opening is 85cm.
- There is a secondary internal door at the main entrance with an opening width of 87cm.
The exit is only used as an alternative door for the café area.
Eating and Drinking
- This is a café which serves hot and cold meals and snacks.
- There is step-free level access into the area.
- There is full table service and a counter where food and drink can be ordered.
- Staff can provide assistance and offer service to tables.
- Menu types include: written wall menus.
- Menus are easy to read (large clear font with contrasting colours).
- The following are available here: drinking straws, takeaway cups, takeaway cutlery, large-handled mugs and large-handled cutlery.
- Lighting levels are moderate to good.
- There is background noise here which varies, depending on the time of day.
- There is a hearing assistance system which is not signed.
- The hearing assistance system was tested and working at the time of the survey.
- There is a counter over 85cm high without a tray rail.
- The counter is 93cm high.
- There is not a section of the counter at a suitable height for a wheelchair user.
- There is step-free level access around the seating area.
- There are tables, high tables, high stools and a mixture of chairs with and without armrests available in the seating area.
- The seating area does not have: a priority table.
- There are some tables which are at a suitable height for a wheelchair user.
- The surface height of the tables is 76cm.
- The following furniture is permanently fixed: some of the tables.
- All flooring in the area is smooth and even.
- The majority of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
- Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
Lift
- This lift is a platform lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1.
- Externally the lift has: a door with a low colour contrast to the surroundings, buttons with a low colour contrast to the surroundings and controls at a suitable height for a wheelchair user.
- The lift does not have a recommended turning space (150cm x 150cm) in front of it.
- The lift door opening width is 82cm.
- The dimensions of the lift are 83cm x 125cm.
- Internally the lift has: controls at a suitable height for a wheelchair user and buttons with a low colour contrast to the surroundings.
- Lighting levels are low.
Stairs
- The floors which are accessible by stairs are G, 1.
- There are 15 steps between floors.
- The steps are clearly marked with handrails on both sides.
- The highest step is 17cm high.
- Lighting levels are low.
Entrance (Exhibit Space)
- The entrance surveyed is located on the first floor, to the right of the lift and stairs.
- There is step-free level access at the entrance.
- There is a single manual door which opens away from you.
- The width of the opening is 79cm.
- There is a second manual door which opens towards you.
- The width of the opening is 79cm.
Attraction / Exhibit
- There is background noise here.
- Exhibit information includes the following formats: pictorial, information board, television/screen, audio description, interactive exhibits at a recommended height for wheelchair users (between 75cm - 120cm) and touchscreens.
- The exhibits have clearly signed hearing assistance systems.
- The hearing assistance systems were tested and working at the time of the survey.
- There is step-free level access around the area.
- There are tables and chairs without armrests available in the area.
- All flooring in the area is smooth and even.
- The majority of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
- Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
- Lighting levels are moderate to good.
Standard Toilet
- There is step-free level access into the toilet.
- The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 74cm.
- Internally the door has a low colour contrast.
- The shared standard toilet was surveyed.
- There is an ambulant cubicle available with a horizontal grab rail on the left and a dropdown rail on the right.
- The wash basin tap type is lever mixer.
- Lighting levels are moderate to good.
- There are no hand dryers.