Access Guide

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Summary

View information about opening hours.
There is a member of staff available for help and assistance.
Staff/volunteers can describe the layout and access around the site.
The following are also available: maps, a large map in the car park and an information board in the car park.
This site is not part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is located in the toilet block within the courtyard. View information about this toilet (new tab)
The following are also available: screens with information about your visit, events, and conservation work, handheld leaflets with a map, a large-scale map and information boards, and seating with and without arms.
You can borrow mobility equipment from the Visitor Welcome building.

At this location the following are free to access for all visitors: parking.
At this location the following areas are free to access for National Trust members but payable for everyone else: access to all areas.
This site offers companion or carer discounts.

There is not a bus stop within approximately 150m of the site.
A seasonal chartered bus service operates to the property from Newcastle via Ponteland, on Saturdays from May-September.
Please see the website for further information.
The nearest train station is Morpeth.
Morpeth Station is approximately 13 miles away from the site.
For the latest travel options and information you can plan your travel using Traveline (opens new tab).

This site has a car park.
The vehicle route from the main road to the car park includes: uneven surfaces.
This is an open air car park with a tarmac, grass and compacted gravel surface.
Parking is free for all users.
Maps and information boards are available.
There are more than 20 Blue Badge parking bays.
The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 570cm.
There is a hatched zone on both sides and to the rear.
The nearest Blue Badge bay is 20m from the visitor reception entrance.
Obstacles from the car park include: bollards with low colour contrast and a visual identification band.
There are not parent and child parking bays available.
There is not a designated drop-off point.
Visitors do not need a Blue Badge to use the accessible parking bays.
They are available for anyone that may need them.

From the Blue Badge spaces the visitor centre is straight ahead to the right, along a footpath with bollards on the approach.
From the main car park procced along the footpath and the visitor reception in on the right.
The route to the area is step-free level.
Path surfaces along the route are tarmac and gravel.
The majority of the paths are wide enough for wheelchair users.
There is no accessible shuttle to this area.

You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: ear defenders, fidget toys and communication cards.
You can borrow these from house. View more information about booking and collection of equipment.
You can borrow or hire the following mobility vehicles: mobility scooters and trampers. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from Visitor Welcome. View more information about booking and collection of equipment.

There is step-free level access into the area.
The door is automatic, opens outwards and has a high colour contrast with the surrounding walls.
The width of the door opening is 172cm.
Internally the door has a high colour contrast.
There is step-free level access around the area.
The majority of aisle widths are over 150cm.
There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
All flooring is smooth and even.
There is step-free level access to the counter.
The height of the counter is 82cm.
The counter is placed in front of a patterned background.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There are coffee tables, tables, sofas and a mixture of chairs with and without armrests available in the visitor reception.
Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
There is background noise here.
Lighting levels are varied.
The entrance detailed above is nearest to the Blue Badge parking bays.