Access Guide
Summary
- View information about opening hours.
- The most accessible entrance has step-free level access and manual doors.
- This entrance is on the right from the clocktower.
- There is step-free access once inside.
- There is a member of staff available for help and assistance.
- The following are also available: a clearly signed hearing assistance system.
- At the time of our visit the hearing assistance system was working.
- This site is not part of the Sunflower Lanyard Scheme.
- The toilet with adaptations for disabled people surveyed can be found in the toilet block within the clocktower courtyard.
- The standard toilets surveyed can be found in the toilet block within the clocktower courtyard.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- Sensory packs can be borrowed which include: ear defenders, fidget toys and communication cards.
- You can borrow these from house. View more information about booking and collection of equipment.
- You can borrow or hire the following mobility vehicles: mobility scooters and trampers. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from Visitor Welcome. View more information about booking and collection of equipment.
Route to (the Garden Shop)
- From the Visitor Welcome building proceed along the tarmac footpath for approximately 75 metres.
Pass through the clocktower archway.
The garden shop is immediately on your right. - The route to the area is step-free via a slight ramp/slope.
- Path surfaces along the route are tarmac.
- The majority of the paths are wide enough for wheelchair users.
- There is no accessible shuttle to this area.
Shop
- There is step-free level access into the shop.
- The door is manual, opens inwards and has a high colour contrast with the surrounding walls.
- The width of the door opening is 82cm.
- Internally the door has a low colour contrast.
- The majority of aisle widths are over 150cm.
- All flooring in the shop is smooth and even.
- There is step-free level access around the shop.
- There is background noise here.
- Lighting levels are moderate to good.
- There is step-free level access to the counter.
- The height of the counter is 94cm.
- There is a low level counter at a suitable height for a wheelchair user.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.
Entrance (Toilet Block)
- The entrance surveyed is located at the front of the building.
- There is step-free access via slope at the entrance.
- The slight slope is between 75cm and 150cm wide, with no handrails.
- There is an opening without doors.
- The width of the opening is 120cm.
Toilet with Adaptations (Clocktower Courtyard - Accessible - Left Hand Transfer)
- This toilet is located in the toilet block within the courtyard.
- There is step-free level access into the toilet.
- This toilet is approximately 4m from the toilet block entrance.
- There is pictorial and written text signage on or near the door.
- The door is manual, opens outwards and has a high colour contrast with the surrounding walls.
- The width of the toilet door opening is 87cm.
- The door has a twist lock.
- The dimensions of the cubicle are 175cm x 270cm and it has a turning space of at least 150cm x 150cm.
- There is a lateral transfer space to the left of the seat but it is obstructed.
- The lateral transfer space is 107cm from the side of the toilet pan to the wall.
- There is a lever flush on the transfer side.
- The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and a vertical rail on the right side of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder, wash basin and soap dispenser.
- The following fixtures cannot be reached from the toilet seat: towel dispenser and hand dryer.
- The height of the toilet seat above floor level is 47cm.
- The height of the toilet roll holder is 60cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 73cm.
- The height of the soap dispenser is 95cm.
- The height of the towel dispenser is 100cm.
- The height of the hand dryer is 91cm.
- The height of the baby change is 98cm.
- There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
- There is not a shelf.
- The cubicle has: a full length mirror, a waste bin with lid, a waste bin without lid, a nappy/incontinence items bin and a sanitary bin.
- The height of the coat hook is 174cm from the floor.
- The following have a high colour contrast with their surroundings: the dropdown rail, the floor, the internal door and some grab rails.
- The following have a less clear colour contrast with their surroundings: some grab rails and the toilet seat.
- Lighting levels are moderate to good.
Standard Toilet (Male)
- There is step-free level access into the toilet.
- The door is manual, opens inwards and has a high colour contrast with the surrounding walls.
- The width of the door opening is 75cm.
- Internally the door has a high colour contrast.
- The width of the widest cubicle door opening is 55cm.
- The wash basin tap type is push.
- Lighting levels are moderate to good.
- There are hand dryers.
- There is a baby change facility which is not at a suitable height for a wheelchair user.
Standard Toilet (Female)
- There is step-free level access into the toilet.
- The door is manual, opens inwards and has a high colour contrast with the surrounding walls.
- The width of the door opening is 78cm.
- Internally the door has a high colour contrast.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- The width of the widest cubicle door opening is 55cm.
- The wash basin tap type is push.
- Lighting levels are moderate to good.
- There are hand dryers.
- There is a baby change facility which is not at a suitable height for a wheelchair user.