Access Guide

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Summary

View information about opening hours.
The most accessible entrance has step-free level access and a door permanently held open.
This entrance is through the Coffee Bar seating area, on the right side of the Manor.
There is step-free access to the majority of the venue once inside.
As you enter there are two steps to another part of the shop.
A portable ramp is available and staff are available to assist.
There is a member of staff available for help and assistance.
Staff/volunteers can describe the layout and access around the site.
The following are also available: seating, a clearly signed hearing assistance system, a companion/carer discount, facilities for assistance dogs, maps, on site-transport, a large map in the car park and an information board in the car park.
At the time of our visit the hearing assistance system was working.
This site is part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is in the Manor House. View information about this toilet (new tab).
Additional toilet facilities with adaptations for disabled people are in The Stables. View information about this toilet (new tab).
Assistance dogs only are allowed at this property.

You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from the Welcome Pavilion, North Fountain Shuttlebus drop-off and the Manor House. View more information about booking and collection of equipment.
Powered mobility vehicles cannot be borrowed or hired.

There is step-free level access into the shop.
The door is manual, permanently held open and has a high colour contrast with the surrounding walls.
The width of the door opening is 96cm.
Internally the door has a low colour contrast.
There is a small lip on the threshold of the doorway with a height of more than 1.5cm.
The majority of aisle widths are over 150cm.
All flooring in the shop is smooth and even.
There is step-free level access around some of the shop.
Access around the shop is via a steep ramp/slope (which bypasses the steps).
There is no (or very little) background noise here.
Lighting levels are moderate to good.
There is step-free level access to the counter.
The height of the counter is 90cm.
There is not a low level counter at a suitable height for a wheelchair user.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.

The fastest and most accessible route to The Coffee Bar is via the estate's shuttlebus.
The pick up point is next to the visitor car park at the Welcome Pavilion.
Board the bus for the short journey to The North Fountain drop off point.
Head down the gravel drive until you reach the Manor.
Turn left and follow the path around the side of the house to The Coffee Bar.
The route to the area is step-free level.
Path surfaces along the route are tarmac and gravel.
The majority of the paths are wide enough for wheelchair users.
There is an accessible shuttle which can take visitors to this area.

This is a kiosk which serves hot and cold snacks.
There is step-free level access into the area.
There is a counter where food and drink can be ordered and table service (on request only).
Staff can provide assistance and offer service to tables.
Menu types include: written wall menus.
Menus are easy to read (large clear font with contrasting colours).
The following are available here: drinking straws, takeaway cups, takeaway cutlery and a portable card machine for payment.
There is no (or very little) background noise here.
There is not a hearing assistance system.
The counter is 85cm high.
There is a section of the counter at a suitable height for a wheelchair user.
There is step-free level access around the seating area.
There are tables, bench seats and chairs without armrests available in the seating area.
The seating area does not have: a priority table.
Tables are at a suitable height for a wheelchair user.
The surface height of the tables is 75cm.
All flooring in the area is smooth and even.