Access Guide
Summary
- View information about opening hours.
- The most accessible entrance has steps, steep ramps/slopes and manual doors.
- This entrance is at the front of the building.
- There is step-free access once inside.
- There is a member of staff available for help and assistance.
- The following are also available: a clearly signed hearing assistance system.
- At the time of our visit the hearing assistance system was working.
- This site is part of the Sunflower Lanyard Scheme.
- Toilet and changing facilities available include: step free standard toilets and toilets with some adaptations.
- The toilet with adaptations for disabled people surveyed can be found to the rear of the café via a manual door into the toilet corridor..
- This toilet with adaptations for disabled people is approximately 20m from the Pavilion Café entrance .
- The standard toilets surveyed can be found to the rear of the café via a manual door into the toilet corridor.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: a manual wheelchair. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- Sensory packs can be borrowed which include: ear defenders.
- You can borrow these from visitor reception. View more information about booking and collection of equipment.
- Powered mobility vehicles cannot be borrowed or hired.
- Additional manual wheelchairs can be borrowed from a white hut which is located in the Gift and Plant courtyard. Occasionally there is a buggy that is operated by a member of the team. When it is available it can take visitors up to Upton House, the café and shop area.
Route to
- From the Blue Badge bays located to the front of Upton House head straight ahead up a steep slope. Turn left up another light slope and proceed ahead. Follow the path around to the front of the café.
- The route to the area is step-free via a very steep ramp/slope.
- Path surfaces along the route are tarmac and bonded gravel.
- The majority of the paths are wide enough for wheelchair users.
- There is no accessible shuttle to this area.
- Occasionally there is a buggy that is operated by a member of the team. When it is available it can take visitors up the top of the steep hill en route to the café. This buggy cannot carry a wheelchair.
Entrance
- The entrance surveyed is located to the front of the building.
- There is step-free level access at the entrance.
- There is a single manual door which opens away from you.
- The width of the opening is 87cm.
Eating and Drinking
- This is a café which serves hot and cold meals and snacks.
- There is a bar where food and drink can be ordered.
- Staff can provide assistance and offer service to tables.
- Menu types include: menu boards.
- Menus are not easy to read (unclear font with poorly contrasting colours).
- The following are available here: drinking straws, takeaway cups, two handled cups, easy grip cutlery, takeaway cutlery, a portable card machine for payment and large-handled mugs.
- Lighting levels are moderate to good.
- There is no (or very little) background noise here.
- There is a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is a counter over 85cm high with a tray rail.
- The counter is 90cm high.
- There is not a section of the counter at a suitable height for a wheelchair user.
- There is step-free level access around the seating area.
- There are tables and a mixture of chairs with and without armrests available in the seating area.
- The seating area does not have: room for a wheelchair user to manoeuvre (150cm x 150cm) and a priority table.
- There are no tables which are at a suitable height for a wheelchair user.
- The surface height of the tables is 74cm.
- All flooring in the area is smooth and even.
- Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
- There is additional seating outside which has tables that do not have an underside measurement suitable for wheelchair users. There is a mixture of chairs with and without armrests.
Toilet with Adaptations (Pavilion Café - Ambulant - Right Hand Transfer)
- This toilet is located to the rear of the café via a manual door into the toilet corridor. This door opens away from you (push), may be difficult to open and has an opening width of 87cm.
- There is step-free level access into the toilet.
- This toilet is approximately 20m from the Pavilion Café entrance.
- There is pictorial signage on or near the door.
- The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the toilet door opening is 87cm.
- The door has a lever twist lock.
- Internally the door has a high colour contrast.
- The dimensions of the cubicle are 162cm x 250cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the right of the seat but it is obstructed.
- The lateral transfer space is 84cm from the side of the toilet pan to the wall.
- There is a spatula flush on the transfer side.
- The following grab rails are available: a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and a vertical rail on the right side of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder, wash basin and towel dispenser.
- The following fixtures cannot be reached from the toilet seat: soap dispenser.
- The height of the toilet seat above floor level is 48cm.
- The height of the toilet roll holder is 100cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 72cm.
- The height of the soap dispenser is 72cm.
- The height of the towel dispenser is 108cm.
- There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
- There is not a shelf.
- The cubicle has: a waste bin with lid and a sanitary bin.
- The cubicle does not have a full length mirror.
- The height of the coat hook is 131cm from the floor.
- The following have a high colour contrast with their surroundings: the internal door, all grab rails, the floor and the toilet seat.
- The following have a less clear colour contrast with their surroundings: the dropdown rail.
- Lighting levels are moderate to good.
Standard Toilet
- There is step-free level access into the toilet.
- The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 87cm.
- Internally the door has a high colour contrast.
- The female toilet was surveyed.
- There is also a male toilet in the same location.
- The width of the widest cubicle door opening is 67cm.
- The wash basin tap type is lever.
- Lighting levels are moderate to good.
- There are hand dryers.
- There is a baby change facility which is not at a suitable height for a wheelchair user.