Access Guide

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Summary

View information about opening hours.
There is a member of staff available for help and assistance.
Staff/volunteers can describe the layout and access around the site.
The following are also available: seating, a clearly signed hearing assistance system, a companion/carer discount, maps, an accessible route map and sensory packs.
The sensory pack includes: ear defenders. For more information about reserving a pack, and any charges, please contact the venue before your visit.
At the time of our visit the hearing assistance system was working.
This site is part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is Gift and Plant Shop. View information about this toilet (new tab)
Additional toilet facilities with adaptations for disabled people are Pavilion Café. View information about this toilet (new tab).

At this location the following are free to access for all visitors: car park.
At this location the following areas are free to access for National Trust members but payable for everyone else: all areas are free.
At this location the following areas require payment from everyone (including National Trust members): all areas are chargeable except for the car park.
This site offers companion or carer discounts.

There is not a bus stop within approximately 150m of the site.
The nearest train station is Banbury.
The train station is located 9 miles away.
For the latest travel options and information you can plan your travel using Traveline (opens new tab).

This site has a car park.
The vehicle route from the main road to the car park includes: uneven surfaces.
This is an open air car park with a tarmac and compacted gravel surface.
Parking is free for all users.
Maps and information boards are not available.
There are 4 Blue Badge parking bays.
The dimensions of the designated Blue Badge parking bay(s) surveyed are 340cm x 600cm.
There is no hatched zone.
The nearest Blue Badge bay is 37m from the visitor reception.
Obstacles from the car park include: uneven surfaces, slopes/ramps and a road crossing.
There are not parent and child parking bays available.
There is additional Blue Badge bay parking approximately 300m away which is located to the front courtyard of Upton House. Access is given via the access road to vehicle drivers via a gate which is automatically operated by a National Trust team member at the visitor reception.

You can borrow or hire the following equipment: a manual wheelchair. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: ear defenders.
You can borrow these from visitor reception. View more information about booking and collection of equipment.
Powered mobility vehicles cannot be borrowed or hired.
Additional manual wheelchairs can be borrowed from a white hut which is located in the Gift and Plant courtyard. Occasionally there is a buggy that is operated by a member of the team. When it is available it can take visitors up to Upton House, the café and shop area.

Access into the area is via a slight ramp/slope.
The slope is between 75cm and 150cm wide, with no handrails.
The door is manual, opens outwards and has a medium colour contrast with the surrounding walls.
The width of the door opening is 112cm.
Internally the door has a low colour contrast.
There is a small lip on the threshold of the doorway with a height of more than 1.5cm.
There is step-free level access around the area.
The majority of aisle widths are over 150cm.
There is room for wheelchair users to manoeuvre (150cm x 150cm) within the majority of the area.
The flooring is not smooth and even.
Where the flooring is not smooth or even, this is due to carpet.
There is step-free level access to the counter.
The height of the counter is 81cm.
The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There are coffee tables and chairs without armrests available in the visitor reception.
Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
There may be background noise here.
Lighting levels are moderate to good.
The exit door is manual, opens inwards and has a low colour contrast with the surrounding walls.
The width of the exit door opening is 78cm.