Access Guide
Summary
- View information about opening hours.
- There is a member of staff available for help and assistance.
- Staff/volunteers can describe the layout and access around the site.
- This site is part of the Sunflower Lanyard Scheme.
- Toilet and changing facilities available include: a toilet with some adaptations and step free standard toilets.
- The toilet with adaptations for disabled people surveyed can be found in the toilet block within the car park.
- The standard toilets surveyed can be found in the toilet block within the car park.
Admissions
- At this location the following areas are free to access for National Trust members but payable for everyone else: all areas of the site.
- This site offers companion or carer discounts.
Public Transport
- There is a bus stop within approximately 150m of the site.
- The nearest train station is Penzance.
- Penzance Station is approximately 2 miles away.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Parking
- This site has a car park.
- This is an open air car park with a gravel surface.
- Parking is free for all users.
- Maps and information boards are available.
- There are 8 Blue Badge parking bays.
- Obstacles from the car park include: slopes/ramps and a lack of pedestrian walkways to cross the car park.
- There are not parent and child parking bays available.
- There is a designated drop-off point which is flush to the footpath.
- The drop-off point is outside the main venue gates.
Route to (Visitor Reception and Shop)
- From the car park follow the winding ramp downhill and then straight ahead to the visitor reception and shop.
- The route to the area is step-free via a very steep ramp/slope.
- Path surfaces along the route are tarmac.
- The majority of the paths are not wide enough for wheelchair users.
- There is no accessible shuttle to this area.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: a manual wheelchair. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow or hire the following mobility vehicles: a tramper. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from visitor reception. View more information about booking and collection of equipment.
- To borrow the tramper, visitors must be a member of Countryside Mobility, which covers insurance etc.
Visitors can join Countryside Mobility at Trengwainton on the day of hire.
Ear defenders are available to borrow from visitor reception.
Visitor Reception
- Access into the area is via a slight ramp/slope.
- The ramp is between 75cm and 150cm wide, with no handrails.
- The door is manual, permanently held open and has a medium colour contrast with the surrounding walls.
- The width of the door opening is 93cm.
- Internally the door has a medium colour contrast.
- There is a small lip on the threshold of the doorway with a height of more than 1.5cm.
- There is step-free level access around the area.
- The majority of aisle widths are over 150cm.
- There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
- All flooring is smooth and even.
- There is step-free level access to the counter.
- The height of the counter is 82cm.
- The counter is placed in front of a patterned background, has windows, TVs and glazed screens or mirrors which could adversely affect the ability of someone to lip read.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There are tables and chairs with armrests available in the visitor reception.
- Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
- There is background noise here.
- Lighting levels are moderate to good.
- The exit door is manual, permanently held open and has a medium colour contrast with the surrounding walls.
- The width of the exit door opening is 129cm.
- The doors may be closed in cases of extreme weather.
Shop
- The majority of aisle widths are over 150cm.
- All flooring in the shop is smooth and even.
- There is step-free level access around the shop.
- There is background noise here.
- Lighting levels are moderate to good.
- There is step-free level access to the counter.
- The height of the counter is 82cm.
- There is a low level counter at a suitable height for a wheelchair user.
- The counter is placed in front of a patterned background, has windows, TVs and glazed screens or mirrors which could adversely affect the ability of someone to lip read.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.
- The exit door is manual, permanently held open and has a medium colour contrast with the surrounding walls.
- The width of the exit door opening is 129cm.
Entrance (Toilet Block)
- The entrance surveyed is located at the front of the toilet block in the main car park.
- There is step-free access via slope at the entrance.
- The slight slope is between 75cm and 150cm wide, with no handrails.
- The width of the opening is 148cm.
Toilet with Adaptations (Male - Right Hand Transfer)
- This toilet is located in the main car park area, within the male standard toilets.
- There is step-free level access into the toilet.
- There is pictorial signage on or near the door.
- The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the toilet door opening is 79cm.
- The door has a twist lock.
- The dimensions of the cubicle are 153cm x 217cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the right of the seat but it is obstructed.
- The lateral transfer space is 102cm from the side of the toilet pan to the wall.
- There is a lever flush on the transfer side.
- The following grab rails are available: a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and a vertical rail on the right side of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder, wash basin and soap dispenser.
- The following fixtures cannot be reached from the toilet seat: hand dryer.
- The height of the toilet seat above floor level is 40cm.
- The height of the toilet roll holder is 114cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 74cm.
- The height of the soap dispenser is 82cm.
- The height of the hand dryer is 100cm.
- The height of the baby change is 89cm.
- There is no emergency alarm.
- There is not a shelf.
- The cubicle has: a nappy/incontinence items bin.
- The cubicle does not have a full length mirror and coat hooks.
- The following have a high colour contrast with their surroundings: all grab rails, the dropdown rail and the floor.
- The following have a less clear colour contrast with their surroundings: the internal door and the toilet seat.
- Lighting levels are moderate to good.
Toilet with Adaptations (Female - Left Hand Transfer)
- This toilet is located in the main car park toilet block entrance, to the left.
- There is step-free level access into the toilet.
- This toilet is approximately 2m from the toilet block entrance.
- There is pictorial signage on or near the door.
- The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the toilet door opening is 78cm.
- The door has a twist lock.
- Internally the door has a low colour contrast.
- The dimensions of the cubicle are 144cm x 217cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the left of the seat but it is obstructed.
- The lateral transfer space is 90cm from the side of the toilet pan to the wall.
- There is a lever flush on the non transfer side.
- The following grab rails are available: a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and a vertical rail on the left side of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder, wash basin and soap dispenser.
- The following fixtures cannot be reached from the toilet seat: hand dryer.
- The height of the toilet seat above floor level is 42cm.
- The height of the toilet roll holder is 108cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 73cm.
- The height of the soap dispenser is 83cm.
- The height of the hand dryer is 100cm.
- There is no emergency alarm.
- There is not a shelf.
- The cubicle has: a sanitary bin.
- The cubicle does not have a full length mirror.
- There are coat hooks in the toilet at 98cm and 175cm from the floor.
- The following have a high colour contrast with their surroundings: all grab rails, the dropdown rail and the floor.
- The following have a less clear colour contrast with their surroundings: the internal door and the toilet seat.
- Lighting levels are moderate to good.
Standard Toilet (Male)
- Access into the toilet is via a slight ramp/slope.
- The ramp is between 75cm and 150cm wide, with no handrails.
- The door is manual, permanently held open and has a low colour contrast with the surrounding walls.
- The width of the door opening is 80cm.
- Internally the door has a high colour contrast.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- The width of the widest cubicle door opening is 73cm.
- The wash basin tap type is lever mixer.
- Lighting levels are moderate to good.
- There are hand dryers.
- There is a baby change facility which is not at a suitable height for a wheelchair user.
Standard Toilet (Female)
- There is step-free level access into the toilet.
- The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 82cm.
- Internally the door has a low colour contrast.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- The width of the widest cubicle door opening is 80cm.
- The wash basin tap type is lever mixer.
- Lighting levels are moderate to good.
- There are hand dryers.
- There is a baby change facility which is not at a suitable height for a wheelchair user.