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TEMP SITE TO INTEGRATE WITH NEW UI DB

Trelissick - House

Feock, near Truro, Cornwall, TR3 6QL

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Access Guide

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Summary

  • View information about opening hours.
  • Amenities in this building include: a tea room and historic interiors.
  • The most accessible entrance has a slight ramp/slope (which bypasses any steps), a door permanently held open and a gate.
  • This entrance is to the left hand side of the front of the house.
  • There is step-free access once inside.
  • There is restricted room to manoeuvre at this property.
  • There is a member of staff available for help and assistance.
  • Staff/volunteers can describe the layout and access around the site.
  • The following are also available: seating.
  • This site is not part of the Sunflower Lanyard Scheme.
  • Toilet and changing facilities available include: a standard toilet.
  • The nearest toilet with adaptations for disabled people is in the Crofter's Café. View information about this toilet (new tab).
  • There is a separate exit.
  • The exit has steps and a door permanently held open.
  • The entrance can be used to exit by visitors with limited mobility.

Equipment and Resources to Borrow

  • You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
  • You can borrow these from the visitor reception. View more information about booking and collection of equipment.
  • You can borrow or hire the following mobility vehicles: a mobility scooter. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
  • You can borrow these from the visitor reception. View more information about booking and collection of equipment.
  • There is a manual wheelchair to borrow at the house.
    This is available near to the accessible entrance to the house.

Route to (the House)

  • Turn right out of the visitor reception exit.
    Follow the path around to the right.
    The house is straight ahead.
  • The route to the area is step-free level.
  • Path surfaces along the route are tarmac.
  • The majority of the paths are wide enough for wheelchair users.
  • There is no accessible shuttle to this area.

Entrance (Accessible)

  • The entrance surveyed is located to the left hand side of the front of the house.
  • There is step-free access via ramp at the entrance.
  • The slight ramp is between 75cm and 150cm wide, with no handrails.
  • The ramp overcomes the step.
  • There is a single manual gate which is permanently open.
  • The width of the opening is 99cm.
  • There is a second manual door which opens away from you.
  • The width of the opening is 87cm.
  • There is a small lip on the threshold of the entrance with a height of more than 1.5cm.
  • There is a slight slope to the second door into the house.
    The manual door is opened by a member of staff.

Entrance (Front)

  • The entrance surveyed is located at the front of the house.
  • There is stepped access at the entrance.
  • There are 3 steps, which are unmarked, with no handrails.
  • All of the steps are not at the recommended height (between 15cm - 18cm).
  • There is a single manual door which is permanently open.
  • The width of the opening is 101cm.

Tour

  • The tour is self-guided but volunteers/staff are available to provide additional information.
  • The tour takes approximately 40 minutes.
  • There is step-free level access throughout the tour.
  • The majority of walkway widths are between 120cm and 180cm.
  • The tour can not be adapted to avoid inaccessible areas.
  • There is no (or very little) background noise along the tour route.
  • Tour information includes the following formats: information booklets.
  • The tour does not have a hearing assistance system.
  • There are armchairs, sofas and a mixture of chairs with and without armrests at regular intervals along the tour.
  • The following furniture is permanently fixed: some of the chairs.
  • Some flooring along the tour route is smooth and even.
  • Where the flooring is not smooth or even, this is due to carpet.
  • Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
  • Lighting levels are moderate to good throughout the tour route.

Entrance (Tea Room)

  • The entrance surveyed is located on the ground floor in the house, on the left when entering via the accessible entrance.
  • There is step-free access via slope at the entrance.
  • The slight ramp is between 75cm and 150cm wide, with no handrails.
  • There is a single manual door which is permanently open.
  • The width of the opening is 92cm.

Eating and Drinking (Tea Room)

  • This is a tea room which serves hot and cold meals and snacks.
  • There is a counter where food and drink can be ordered.
  • Staff can provide assistance and offer service to tables.
  • Menu types include: menu boards.
  • Menus are easy to read (large clear font with contrasting colours).
  • The following are available here: drinking straws, takeaway cups, two handled cups, easy grip cutlery, takeaway cutlery and a portable card machine for payment.
  • Lighting levels are moderate to good.
  • There is no (or very little) background noise here.
  • There is not a hearing assistance system.
  • There is a counter over 85cm high without a tray rail.
  • The counter is 90cm high.
  • There is not a section of the counter at a suitable height for a wheelchair user.
  • There is step-free level access around the seating area.
  • There are coffee tables, tables, armchairs, sofas and a mixture of chairs with and without armrests available in the seating area.
  • The seating area does not have: a priority table.
  • There are some tables which are at a suitable height for a wheelchair user.
  • The surface height of the tables is 74cm.
  • The following furniture is permanently fixed: some of the chairs and some of the tables.
  • Some flooring in the area is smooth and even.
  • Where the flooring is not smooth or even, this is due to carpet.

Standard Toilet

  • There is step-free level access into the toilet.
  • The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
  • The width of the door opening is 62cm.
  • Internally the door has a low colour contrast.
  • The shared standard toilet was surveyed.
  • The width of the widest cubicle door opening is 62cm.
  • The wash basin tap type is twist/turn.
  • Lighting levels are moderate to good.
  • There are no hand dryers.