Access Guide

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Summary

View information about opening hours.
There is a member of staff available for help and assistance.
Staff/volunteers can describe the layout and access around the site.
The following are also available: seating and a clearly signed hearing assistance system.
The sensory pack includes: ear defenders, fidget toys, communication cards and accessible maps. For more information about reserving a pack, and any charges, please contact the venue before your visit.
At the time of our visit the hearing assistance system was working.
This site is not part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is in the Crofters Café. View information about this toilet (new tab).
There is a separate exit.
The exit has step-free level access and a door permanently held open.

There is a bus stop within approximately 150m of the site.
The bus service 493 from Truro to Feock stops at Trelissick.
The nearest train station is Truro.
Truro station is approximately 5 miles from Trelissick.
For the latest travel options and information you can plan your travel using Traveline (opens new tab).

This site has a car park.
This is an open air car park with a tarmac and gravel surface.
Parking is free for National Trust members and Blue Badge holders, but charges apply for all other visitors.
There are clearly presented payment signs.
Maps and information boards are available.
There are more than 20 Blue Badge parking bays.
There is no hatched zone.
The nearest Blue Badge bay is 33m from the visitor reception.
Obstacles from the car park include: bollards with low colour contrast and no visual identification band.
There are not parent and child parking bays available.
There is not a designated drop-off point.

At this location the following are free to access for all visitors: Parkland walks, café, shops and toilets.
At this location the following areas are free to access for National Trust members but payable for everyone else: Car parking, garden and house.
This site offers companion or carer discounts.

You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from the visitor reception. View more information about booking and collection of equipment.
You can borrow or hire the following mobility vehicles: a mobility scooter. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from the visitor reception. View more information about booking and collection of equipment.
There is a manual wheelchair to borrow at the house.
This is available near to the accessible entrance to the house.

Access into the area is via a slight ramp/slope.
The ramp is over 150cm wide, with no handrails.
The door is manual, permanently held open and has a low colour contrast with the surrounding walls.
The width of the door opening is 155cm.
Internally the door has a low colour contrast.
There is a small lip on the threshold of the doorway with a height of more than 1.5cm.
There is step-free level access around the area.
There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
Some of the flooring is smooth and even.
Where the flooring is not smooth or even, this is due to carpet.
There is step-free level access to the counter.
The height of the counter is 105cm.
There is not a low level section at a suitable height for a wheelchair user.
The counter does not have a hearing assistance system.
There are tables and chairs without armrests available in the visitor reception.
Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
There is no (or very little) background noise here.
Lighting levels are varied.

There is step-free level access into the area.
The door is manual, permanently held open and has a medium colour contrast with the surrounding walls.
The width of the door opening is 124cm.
Internally the door has a low colour contrast.
There is step-free level access around the area.
The majority of aisle widths are over 150cm.
There is room for wheelchair users to manoeuvre (150cm x 150cm) within the majority of the area.
Some of the flooring is smooth and even.
Where the flooring is not smooth or even, this is due to carpet and uneven paving/tiles.
There is step-free level access to the counter.
The height of the counter is 75cm.
There is not a low level section at a suitable height for a wheelchair user.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There are bench seats and chairs without armrests available in the visitor reception.
The following furniture is permanently fixed: some of the chairs.
Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
There is no (or very little) background noise here.
Lighting levels are moderate to good.
The exit door is manual, permanently held open and has a medium colour contrast with the surrounding walls.
The width of the exit door opening is 82cm.

Access into the area is via a step.
There is 1 step, which is unmarked, with no handrails.
The door is manual, permanently held open and has a medium colour contrast with the surrounding walls.
The width of the door opening is 80cm.
Internally the door has a medium colour contrast.
There is step-free level access around the area.
The majority of aisle widths are over 150cm.
There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
All flooring is smooth and even.
There is step-free level access to the counter.
The height of the counter is 84cm.
There is not a low level section at a suitable height for a wheelchair user.
The counter does not have a hearing assistance system.
There are tables, stools and chairs without armrests available in the visitor reception.
Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
There is background noise here.
Lighting levels are moderate to good.
The exit door is manual, opens inwards and has a low colour contrast with the surrounding walls.
The width of the exit door opening is 80cm.
There are two ferries that serve this entrance.
There is stepped access from the Old Harry ferry.
There is a long steep slope from the Falmouth ferry.