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The White Cliffs of Dover - The Cliffs

Langdon Cliffs, Upper Road, Dover, Kent, CT16 1HJ

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Access Guide

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Summary

  • View information about opening hours.
  • Amenities in this property include: a shop and a tea room.
  • Additional amenities in this property include: Countryside, coastline, and a children's play area.
  • The most accessible entrance has step-free level access.
  • This entrance is the Tea Room and Shop - left entrance.
  • There is step-free access once inside.
  • There is a member of staff available for help and assistance.
  • Staff/volunteers can describe the layout and access around the site.
  • The following are also available: seating, a clearly signed hearing assistance system, facilities for assistance dogs, maps, an accessible route map, a large map in the car park and an information board in the car park.
  • A BSL trained staff member is available by prior booking only.
  • At the time of our visit the hearing assistance system was working.
  • This site is part of the Sunflower Lanyard Scheme.
  • Toilet and changing facilities available include: a toilet with some adaptations, step free standard toilets and a parent and baby room.
  • The toilet with adaptations for disabled people surveyed can be found to the rear of the visitor centre building.
  • The standard toilets surveyed can be found to the rear of the visitor centre building.

Admissions

  • At this location the following are free to access for all visitors: the coastline, countryside and children's play area.
  • Parking is free for National Trust members and Blue Badge holders but chargeable for all other visitors.

Public Transport

  • There is not a bus stop within approximately 150m of the property.
  • The nearest bus stops are on the A258 at the end of Upper Road, approximately 1 mile from the Tea Room/Shop and car park.
    Buses stop on both sides of the road, and provide a direct service to Dover Town Centre, Walmer, Deal and Sandwich.
  • The nearest train station is Dover Priory.
  • Dover Priory Station is approximately 1.8 miles from the Tea Room/Shop and car park, with direct rail links to London, Ashford, Canterbury, Deal and Ramsgate.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).

Parking

  • This site has a car park.
  • The vehicle route from the main road to the car park includes: potholes.
  • This is an open air car park with a tarmac, concrete and compacted gravel surface.
  • Parking is free for National Trust members and Blue Badge holders, but charges apply for all other visitors.
  • There are clearly presented payment signs.
  • Maps and information boards are available.
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 255cm x 496cm.
  • There is a hatched zone on both sides but not to the rear.
  • The nearest Blue Badge bay is 25m from the Visitor Centre - right entrance.
  • Obstacles from the car park include: loose chippings, a lack of pedestrian walkways to cross the car park and bollards with low colour contrast and no visual identification band.
  • There are not parent and child parking bays available.
  • There is not a designated drop-off point.

Equipment and Resources to Borrow

  • Equipment cannot be borrowed or hired.
  • Powered mobility vehicles cannot be borrowed or hired.

Entrance (Visitor Centre - Left)

  • The entrance surveyed is located on the left of the Visitor Centre building.
  • There is step-free level access at the entrance.
  • There is a single manual door which opens towards you.
  • The width of the opening is 90cm.
  • There is a second manual door which opens towards you.
  • The width of the opening is 88cm.
  • There is a small lip on the threshold of the entrance with a height of less than 1.5cm.

Entrance (Visitor Centre - Right)

  • The entrance surveyed is located on the right of the Visitor Centre building.
  • There is step-free level access at the entrance.
  • There is a single manual door which opens towards you.
  • The width of the opening is 90cm.
  • There is a second manual door which is permanently open.
  • The width of the opening is 88cm.
  • There is a small lip on the threshold of the entrance with a height of less than 1.5cm.

Eating and Drinking (Visitor Centre - Tea Room)

  • This is a tea room which serves hot and cold meals and snacks.
  • There is step-free level access into the area.
  • There is a counter where food and drink can be ordered and table service (on request only).
  • Staff can provide assistance and offer service to tables.
  • Menu types include: written wall menus, menu boards and counter menus.
  • Menus are easy to read (large clear font with contrasting colours).
  • The following are available here: drinking straws, takeaway cups, two handled cups, easy grip cutlery, takeaway cutlery, a portable card machine for payment, large-handled mugs and large-handled cutlery.
  • Lighting levels are moderate to good.
  • There may be background noise here.
  • There is a clearly signed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is a counter over 85cm high with a tray rail.
  • The counter is 93cm high.
  • There is not a section of the counter at a suitable height for a wheelchair user.
  • There is step-free level access around the seating area.
  • There are priority tables, tables, high tables, long tables, high stools, chairs without armrests, adapted picnic tables and picnic tables available in the seating area.
  • The seating area does not have: a mixture of chairs with and without armrests.
  • Tables are at a suitable height for a wheelchair user.
  • The surface height of the tables is 76cm.
  • The following furniture is permanently fixed: some of the tables.
  • All flooring in the area is smooth and even.
  • Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.

Shop (Visitor Centre)

  • There is step-free level access into the shop.
  • The majority of aisle widths are over 150cm.
  • All flooring in the shop is smooth and even.
  • Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
  • There is step-free level access around the shop.
  • There may be background noise here.
  • Lighting levels are moderate to good.
  • There is step-free level access to the counter.
  • The height of the counter is 95cm.
  • There is a low level counter at a suitable height for a wheelchair user.
  • The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • The counter has a clearly signed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.

Outdoor Spaces

  • This information is for the access point located at the far end of the car park.
  • There is step-free level access into the area.
  • There is a gate at the surveyed access point which opens away from you (push).
  • The gate is self-closing.
  • The gate has a latch lock.
  • The width of the gap is 143cm.
  • The following outdoor facilities are available: a playground with play equipment, farmland and open countryside.
  • The outdoor spaces include the following surfaces: concrete or tarmac, loose chippings, wood bark, grass, gravel, bonded gravel, compact earth, uncompacted earth and loose stones.
  • Footpaths are available in all of the outdoor spaces.
  • The majority of the paths are not wide enough for wheelchair users.
  • There is no step-free level access around the area.
  • There are slight ramps/slopes with handrails, steep ramps/slopes with handrails, slight ramps/slopes without handrails, steep ramps/slopes without handrails and more than 3 steps with handrails in the main areas.
  • There are 10 steps with a handrail on the right going down as you descend into Langdon Hole from the Car Park.
    There are slight and steep slopes on the main paths throughout the outdoor facilities; some sections of which have a handrail on one side.
  • There are bench seats situated along the paths for people to rest.
  • The paths have gates and kissing gates which may create obstacles for some users.
  • Playground View
    • There is a fenced play area with an entrance over 100cm wide.
    • The gate may be difficult to open and does not have a high colour contrast with the fence.
    • There are no firm and even routes over 150cm wide round the play equipment.
    • The play equipment is not in easy reach for a range of users.
    • The following play experiences are available: rocking, climbing, balancing, crawling, viewing, sensory (visual, audible, or tactile) and social play.

Toilet with Adaptations (Right Hand Transfer)

  • This toilet is located to the rear of the visitor centre building.
  • There is step-free level access into the toilet.
  • There is pictorial signage on or near the door.
  • The door is manual, opens outwards and has a high colour contrast with the surrounding walls.
  • The width of the toilet door opening is 86cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • The dimensions of the cubicle are 151cm x 202cm and it does not have a 150cm x 150cm turning space.
  • There is a lateral transfer space to the right of the seat but it is obstructed.
  • The lateral transfer space is 71cm from the side of the toilet pan to the wall.
  • There is a lever flush on the transfer side.
  • The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
  • There is a dropdown rail on the transfer side.
  • The following fixtures can be reached from the toilet seat: toilet roll holder and wash basin.
  • The following fixtures cannot be reached from the toilet seat: soap dispenser and hand dryer.
  • The height of the toilet seat above floor level is 48cm.
  • The height of the toilet roll holder is 101cm.
  • The wash basin tap type is lever mixer.
  • The height of the wash basin is 80cm.
  • The height of the soap dispenser is 117cm.
  • The height of the hand dryer is 88cm.
  • The height of the baby change is 62cm.
  • There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
  • There is not a shelf.
  • The cubicle has: a full length mirror, a waste bin without lid, a nappy/incontinence items bin and a padded back rest for seat.
  • The height of the coat hook is 160cm from the floor.
  • The following have a high colour contrast with their surroundings: the dropdown rail, all grab rails, the floor and the internal door.
  • The following have a less clear colour contrast with their surroundings: the toilet seat.
  • Lighting levels are moderate to good.

Standard Toilet

  • There is step-free level access into the toilet.
  • The door is manual, permanently held open and has a low colour contrast with the surrounding walls.
  • The width of the door opening is 76cm.
  • Internally the door has a high colour contrast.
  • The male and female standard toilets were surveyed.
  • The width of the widest cubicle door opening is 57cm.
  • The wash basin tap type is sensor.
  • Lighting levels are moderate to good.
  • There are hand dryers.