Access Guide

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Summary

View information about opening hours.
There is a member of staff available for help and assistance.
Staff/volunteers can describe the layout and access around the site.
The following are also available: maps and a large map in the car park.
This site is part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is on the upper level of the Riverside Garden. View information about this toilet (new tab)

At this location the following are free to access for all visitors: parking.
At this location the following areas are free to access for National Trust members but payable for everyone else: all areas.
This site offers companion or carer discounts.

There is not a bus stop within approximately 150m of the site.
The nearest train station is Hereford.
Hereford Station is located approximately 5 miles away.
For the latest travel options and information you can plan your travel using Traveline (opens new tab).

This site has a car park.
This is an open air car park with a gravel, compacted gravel and compacted earth surface.
Parking is free for all users.
Maps and information boards are available.
There are 2 Blue Badge parking bays.
The nearest Blue Badge bay is 30m from the visitor office.
Obstacles from the car park include: loose chippings and a lack of pedestrian walkways to cross the car park.
There are not parent and child parking bays available.
There is not a designated drop-off point.

Access into the area is via a slight ramp/slope.
The slope is between 75cm and 150cm wide, with no handrails.
There is step-free level access around the area.
There is room for wheelchair users to manoeuvre (150cm x 150cm) within the majority of the area.
The flooring is not smooth and even.
Where the flooring is not smooth or even, this is due to grass and gravel.
There is step-free access via slope to the counter.
The height of the counter is 99cm.
There is not a low level section at a suitable height for a wheelchair user.
The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
The counter does not have a hearing assistance system.
Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
There is no (or very little) background noise here.

Access into the shop is via a slight ramp/slope.
The slope is over 150cm wide, with no handrails.
Flooring in the shop is not smooth and even.
There is no step-free level access around the shop.
Access around the shop is via a slight ramp/slope.
There is no (or very little) background noise here.
The counter does not have a hearing assistance system.
There are three shelves at a height of 16cm, 65cm and 114cm.
It it has an honesty box at a height of 100cm for cash payment or visitors can pay by card at the visitor office.
The surface of the flooring in the area is gravel.

The following information describes the picnic area located adjacent to the car park.
Access into the area is via a slight ramp/slope.
The slope is over 150cm wide, with no handrails.
There are picnic tables.
No chairs have armrests on both sides.
Adapted picnic tables are not available.
The distance between the floor and the underside of the lowest picnic table is 69cm.
The distance between the floor and the underside of the highest picnic table is 69cm.
The standard height for the underside of picnic tables is 72cm.
The following furniture is permanently fixed: all of the chairs and all of the tables.
There is no step-free level access around the area.
The surface in the picnic area is not smooth and even.
Where the flooring is not smooth or even, this is due to grass.