Access Guide

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Summary

View information about opening hours.
Amenities in this building include: a café.
The most accessible entrance has a steep ramp/slope and doors permanently held open.
This entrance is at the front of the building.
There are 2 floors once inside.
Other floors can be accessed via: standard lift and stairs.
There is step-free access once inside with lift access to other floors.
There is restricted room to manoeuvre at this property.
There is a member of staff available for help and assistance.
The following are also available: seating.
At the time of our visit the hearing assistance system was working.
This site is not part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is located off the courtyard at the rear of Sudbury Hall. View information about this toilet (new tab).

You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: ear defenders, fidget toys and soft toy.
You can borrow these from the Visitor Reception. View more information about booking and collection of equipment.
Powered mobility vehicles cannot be borrowed or hired.
All-terrain manual wheelchairs are also available in addition to regular manual wheelchairs.

Follow the path from the car park until you reach the gate.
Continue past the gate and cross Main Road and continue ahead.
At the fork, turn left and follow the path ahead past the house.
At the fork, turn right and continue ahead and The Fairy Tale Forest Cafe will be on the left.
The route to the area is step-free via a slight ramp/slope.
Path surfaces along the route are gravel.
The majority of the paths are wide enough for wheelchair users.
There is no accessible shuttle to this area.

This is a café which serves hot and cold meals and snacks.
There is a counter where food and drink can be ordered.
Staff can provide assistance and offer service to tables.
Menu types include: written wall menus, menu boards and counter menus.
Menus are easy to read (large clear font with contrasting colours).
The following are available here: drinking straws, takeaway cups, a portable card machine for payment, large-handled mugs and large-handled cutlery.
Lighting levels are moderate to good.
There may be background noise here.
There is a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a counter over 85cm high without a tray rail.
The counter is 93cm high.
There is not a section of the counter at a suitable height for a wheelchair user.
There is step-free level access around the seating area.
There are priority tables, tables, booths, bench seats, stools and a mixture of chairs with and without armrests available in the seating area.
There are some tables which are at a suitable height for a wheelchair user.
The surface height of the tables is 77cm.
Some flooring in the area is smooth and even.
Where the flooring is not smooth or even, this is due to uneven paving/tiles.
Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.

A member of staff does not need to be notified for use of the lift.
The floors which are accessible by this lift are G, 1.
Externally the lift has: a door with a low colour contrast to the surroundings, buttons with a medium colour contrast to the surroundings, controls at a suitable height for a wheelchair user, tactile markings and Braille markings.
The lift does have a recommended turning space (150cm x 150cm) in front of it.
The lift door opening width is 89cm.
The dimensions of the lift are 95cm x 147cm.
Internally the lift has: controls at a suitable height for a wheelchair user, Braille markings, tactile markings, buttons with a medium colour contrast to the surroundings and a visual floor indicator.
Lighting levels are moderate to good.

The following information describes the picnic area located outside the cafe.
There is step-free level access into the area.
There are picnic tables.
No chairs have armrests on both sides.
Adapted picnic tables are available.
The distance between the floor and the underside of the lowest picnic table is 66cm.
The distance between the floor and the underside of the highest picnic table is 66cm.
The surface height of the lowest table is 74cm.
The surface height of the highest table is 74cm.
There is step-free level access around the area.
Some of the surface in the picnic area in the area is smooth and even.
Where the flooring is not smooth or even, this is due to grass.