Access Guide
Summary
- View information about opening hours.
- Amenities in this building include: exhibition rooms and historic interiors.
- The most accessible entrance has a slight ramp/slope and a manual door.
- This entrance is located at the front of the house.
- There is step-free access once inside.
- There is a member of staff available for help and assistance.
- Staff/volunteers can describe the layout and access around the site.
- The following are also available: seating, large print information, audio format information and facilities for assistance dogs.
- At the time of our visit the hearing assistance system was not working.
- This site is part of the Sunflower Lanyard Scheme.
- Toilet and changing facilities available include: a toilet with some adaptations and step free standard toilets.
- The toilet with adaptations for disabled people surveyed can be found at the rear of the house.
- This toilet with adaptations for disabled people is approximately 19m from the entrance.
- The standard toilets surveyed can be found at the rear of the house.
- There is a separate exit.
- The exit has step-free level access and a manual door.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: manual wheelchairs and mountain trikes. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- Sensory packs can be borrowed which include: ear defenders, fidget toys, sunglasses, binoculars, magnifying glass, activity sheets and soft toy.
- You can borrow these from the visitor reception. View more information about booking and collection of equipment.
- You can borrow or hire the following mobility vehicles: trampers. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from the visitor reception. View more information about booking and collection of equipment.
- There is also an audio tour of the full site available to borrow.
Route to (Tranmer House and Keepers Kiosk)
- From the visitor reception, turn left and follow the path directly ahead and you will come to the house.
- The route to the area is step-free via a very steep ramp/slope.
- Path surfaces along the route are compact earth, tarmac and bonded gravel.
- The majority of the paths are wide enough for wheelchair users.
- There is no accessible shuttle to this area.
Entrance (House)
- The entrance surveyed is located at the front of the house.
- There is step-free access via ramp at the entrance.
- The slight ramp is over 150cm wide, with no handrails.
- There is a single manual door which opens away from you.
- The width of the opening is 115cm.
- There is a small lip on the threshold of the entrance with a height of less than 1.5cm.
Tour
- The tour is self-guided but volunteers/staff are available to provide additional information.
- The tour takes approximately 30 minutes.
- There is step-free level access throughout the tour.
- The majority of walkway widths are between 120cm and 180cm.
- There is background noise which varies, depending on the time of day.
- Tour information includes the following formats: information booklets, pictorial, information board, television/screen, audio description, interactive exhibits at a recommended height for wheelchair users (between 75cm - 120cm), touchscreens and subtitles.
- The tour does not have a hearing assistance system.
- There are armchairs, sofas, stools and a mixture of chairs with and without armrests at regular intervals along the tour.
- Some flooring along the tour route is smooth and even.
- Where the flooring is not smooth or even, this is due to carpet.
- Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
- Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
- Lighting levels are varied throughout the tour route.
- Large print guides are also available.
Toilet with Adaptations (Tranmer House - Ambulant - Left Hand Transfer)
- This toilet is located at the rear of the house.
- There is step-free level access into the toilet.
- This toilet is approximately 19m from the entrance.
- There is pictorial signage on or near the door.
- The door is manual, opens by sliding and has a low colour contrast with the surrounding walls.
- The width of the toilet door opening is 75cm.
- The door has a lever twist lock.
- The dimensions of the cubicle are 139cm x 206cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the left of the seat.
- The lateral transfer space is 75cm from the side of the toilet pan to the wall.
- There is a spatula flush on the non transfer side.
- The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and a vertical rail on the left side of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder and wash basin.
- The following fixtures cannot be reached from the toilet seat: soap dispenser and hand dryer.
- The height of the toilet seat above floor level is 46cm.
- The height of the toilet roll holder is 90cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 74cm.
- The height of the soap dispenser is 98cm.
- The height of the hand dryer is 105cm.
- The height of the baby change is 116cm.
- There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
- There is not a shelf.
- The cubicle has: a waste bin with lid and a nappy/incontinence items bin.
- The cubicle does not have a mirror and coat hooks.
- The following have a less clear colour contrast with their surroundings: the toilet seat, the internal door, the dropdown rail, the floor and all grab rails.
- Lighting levels are moderate to good.
Standard Toilet (Male)
- There is step-free level access into the toilet.
- The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 66cm.
- Internally the door has a low colour contrast.
- The male standard toilet was surveyed.
- There is also a female toilet in the same location.
- The width of the widest cubicle door opening is 58cm.
- The wash basin tap type is lever.
- Lighting levels are moderate to good.
- There are hand dryers.
Standard Toilet (Shared)
- There is step-free level access into the toilet.
- The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 66cm.
- Internally the door has a low colour contrast.
- The shared standard toilet was surveyed.
- The wash basin tap type is lever.
- Lighting levels are moderate to good.
- There are hand dryers.
Exit (House)
- The exit is located at the rear of the house.
- There is step-free level access at the exit.
- There is a single manual door which opens towards you.
- The width of the opening is 85cm.
- There is a small lip on the threshold of the exit with a height of less than 1.5cm.
Entrance (Keepers Kiosk)
- The entrance surveyed is located at the rear of the kiosk.
- There is step-free access via ramp at the entrance.
- The steep ramp is between 75cm and 150cm wide, with no handrails.
- There is a single manual door which opens away from you.
- The width of the opening is 86cm.
- There is a small lip on the threshold of the entrance with a height of less than 1.5cm.
- There is a steep slope between 75cm and 150cm wide beyond the entrance.
Eating and Drinking (Keepers Kiosk)
- This is a kiosk which serves hot and cold snacks.
- Menu types include: written wall menus.
- Menus are easy to read (large clear font with contrasting colours).
- The following are available here: drinking straws, takeaway cups and a portable card machine for payment.
- Lighting levels are varied.
- There is no (or very little) background noise here.
- There is a hearing assistance system which is not signed.
- There is step-free level access around the seating area.
- There are tables, high tables, bench seats, high stools and chairs without armrests available in the seating area.
- The seating area does not have: a priority table and a mixture of chairs with and without armrests.
- There are some tables which are at a suitable height for a wheelchair user.
- The surface height of the tables is 77cm.
- The following furniture is permanently fixed: some of the chairs and some of the tables.
- All flooring in the area is smooth and even.
- Orders are placed and collected at the doorway.