Access Guide

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Summary

View information about opening hours.
The most accessible entrance has step-free level access, automatic doors and manual doors.
This entrance is located at the front of the building.
There is step-free access once inside.
There is a member of staff available for help and assistance.
The following are also available: seating, a clearly signed hearing assistance system and facilities for assistance dogs.
At the time of our visit the hearing assistance system was working.
This site is part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is located to the right from the main entrance into the café and shop building. View information about this toilet (new tab).
There is a separate exit.
The exit has steps, a slight ramp/slope (which bypasses any steps) and automatic doors.

You can borrow or hire the following equipment: manual wheelchairs and mountain trikes. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: ear defenders, fidget toys, sunglasses, binoculars, magnifying glass, activity sheets and soft toy.
You can borrow these from the visitor reception. View more information about booking and collection of equipment.
You can borrow or hire the following mobility vehicles: trampers. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from the visitor reception. View more information about booking and collection of equipment.
There is also an audio tour of the full site available to borrow.

From the visitor reception, the main entrance is directly ahead and on the left.
The route to the area is step-free level.
Path surfaces along the route are paving stones and bonded gravel.
The majority of the paths are wide enough for wheelchair users.
There is no accessible shuttle to this area.

The entrance surveyed is located at the front of the building.
There is step-free level access at the entrance.
There are double manual doors which open both ways.
The width of the opening is 170cm.
There is a second set of automatic doors which open towards you.
The width of the opening is 159cm.
There is a small lip on the threshold of the entrance with a height of less than 1.5cm.

The entrance surveyed is located on the left-hand side of the building.
There is step-free level access at the entrance.
There are double manual doors which open towards you.
The width of the opening is 140cm.
There is a small lip on the threshold of the entrance with a height of less than 1.5cm.

This is a café which serves hot and cold meals and snacks.
Access into the area is via a slight ramp/slope.
The ramp is over 150cm wide, with handrails on both sides.
There is a counter where food and drink can be ordered.
Staff can provide assistance and offer service to tables.
Menu types include: written wall menus and counter menus.
Menus are easy to read (large clear font with contrasting colours).
The following are available here: drinking straws, takeaway cups, two handled cups, easy grip cutlery, takeaway cutlery and a portable card machine for payment.
Lighting levels are varied.
There may be background noise here.
There is a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a counter over 85cm high without a tray rail.
The counter is 90cm high.
There is not a section of the counter at a suitable height for a wheelchair user.
There is step-free level access around the seating area.
There are tables, bench seats and a mixture of chairs with and without armrests available in the seating area.
The seating area does not have: a priority table.
Tables are at a suitable height for a wheelchair user.
The surface height of the tables is 80cm.
Some flooring in the area is smooth and even.
Where the flooring is not smooth or even, this is due to carpet.
Additional seating which does not have step-free level access is located next to the ramp.
Some of the seating area has stepped access.

The exit is located at the rear of the café.
There is step-free access via ramp at the exit.
There are double automatic doors which open away from you.
The door is activated by a push pad at a suitable height for seated users (between 75cm - 100cm).
The width of the opening is 170cm.
There is a small lip on the threshold of the exit with a height of less than 1.5cm.
There is a slight ramp over 150cm wide beyond the exit, with handrails on both sides.
The ramp overcomes the steps.
There are 4 steps beyond the exit, which are unmarked, with handrails on both sides.
The handrails cover all steps.
The steps are not at the recommended height (between 15cm - 18cm) .

The following information describes the picnic area located on the right hand side of the building.
There is step-free level access into the area.
There are tables, bench seats and picnic tables.
No chairs have armrests on both sides.
Adapted picnic tables are available.
The standard height for the underside of picnic tables is 73cm.
The following furniture is permanently fixed: some of the chairs and some of the tables.
There is step-free level access around some of the area.
The surface in the picnic area is not smooth and even.
Where the flooring is not smooth or even, this is due to grass.