Access Guide
Summary
- View information about opening hours.
- The most accessible entrance has a slight ramp/slope and manual doors.
- This entrance is the café entrance.
- There is step-free access once inside.
- There is a member of staff available for help and assistance.
- Staff/volunteers can describe the layout and access around the site.
- The following are also available: seating, a clearly signed hearing assistance system, maps, a large map in the car park and an information board in the car park.
- At the time of our visit the hearing assistance system was working.
- Toilet and changing facilities available include: step free standard toilets, toilets with some adaptations for disabled people and a Changing Places facility.
- There is a Changing Place which can be found to the right of the toilet block.
- The toilet with adaptations for disabled people surveyed can be found opposite the café and shop building..
- The standard toilets surveyed can be found opposite the café and shop building.
- There is a separate exit.
- The exit has a slight ramp/slope and manual doors.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: running buggies and manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from visitor reception. View more information about booking and collection of equipment.
- You can borrow or hire the following mobility vehicles: trampers. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from visitor reception. View more information about booking and collection of equipment.
- The trampers need to be booked prior to visiting.
Route to (the Café and Shop)
- From the car park entrance turn left.
Go through the bollards then the café and shop will be on the left. - The route to the area is step-free level.
- Path surfaces along the route are compact earth, tarmac and sand.
- The majority of the paths are wide enough for wheelchair users.
Entrance (Café)
- The entrance surveyed is located at the front of the building.
- There is step-free access via ramp at the entrance.
- The slight ramp is between 75cm and 150cm wide, with a handrail on the right going up.
- There is a single manual door which open towards you.
- The width of the opening is 78cm.
Eating and Drinking
- This is a café which serves hot and cold meals and snacks.
- There is a counter where food and drink can be ordered.
- Staff can provide assistance and offer service to tables.
- Menu types include: menu boards.
- Menus are easy to read (large clear font with contrasting colours).
- The following are available here: drinking straws, takeaway cups, takeaway cutlery and a portable card machine for payment.
- Lighting levels are bright.
- There is background noise here.
- There is a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is a counter over 85cm high with a tray rail.
- The counter is 91cm high.
- There is not a section of the counter at a suitable height for a wheelchair user.
- There is step-free level access around the seating area.
- There are coffee tables, tables, high tables, long tables, armchairs, sofas, high stools and chairs without armrests available in the seating area.
- The seating area does not have: a priority table.
- There are no tables which are at a suitable height for a wheelchair user.
- The surface height of the tables is 77cm.
- The following furniture is permanently fixed: some of the tables.
- All flooring in the area is smooth and even.
- There is open internal access via the café to the shop.
Exit (Café)
- The exit is located to the right of the entrance.
- There is step-free access via ramp at the exit.
- There are double manual doors (with one door locked) which open away from you.
- The width of the opening is 82cm.
- There is a slight ramp over 150cm wide beyond the exit, with no handrails.
Picnic Area
- The following information describes the picnic area located outside the café.
- There is step-free level access into the area.
- There are tables, high tables, bench seats and high stools.
- No chairs have armrests on both sides.
- Adapted picnic tables are not available.
- The surface height of the lowest table is 76cm.
- The surface height of the highest table is 109cm.
- The following furniture is permanently fixed: some of the chairs and some of the tables.
- There is step-free level access around the area.
- All of the surface in the picnic area is smooth and even.
Entrance (Shop)
- The entrance surveyed is located to the right of the visitor reception.
- There is step-free access via ramp at the entrance.
- The steep ramp is over 150cm wide, with no handrails.
- There are double manual doors (with one door locked) which open towards you.
- The width of the opening is 76cm.
- There is a small lip on the threshold of the entrance with a height of less than 1.5cm.
Shop
- The majority of aisle widths are under 150cm.
- All flooring in the shop is smooth and even.
- There is step-free level access around the shop.
- There is background noise here.
- Lighting levels are bright.
- There is step-free level access to the counter.
- The height of the counter is 77cm.
- The counter is placed in front of a patterned background.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.
- The shop can be accessed via the café entrance as there is open access between the café and the shop.
Changing Places (Knoll Beach - Accessible - Transfer Both Sides)
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Location and Access
View
- The facility is additional to standard and accessible toilets, and is located close to other managed facilities.
- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- A RADAR key is required for access to this facility.
- The door is manual, opens outwards and has a high colour contrast with the surrounding walls.
- The width of the door opening is 108cm.
- The door has a locking handle.
- The dimensions of the facility are 435cm x 290cm.
- The ceiling height is at a minimum height of 2.4m and there is a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has a non-slip floor.
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Toilet Details
View
- There are lateral transfer spaces on both sides of the seat.
- The transfer space on the right as you face the toilet is 85cm.
- The transfer space on the left as you face the toilet is 80cm.
- The following grab rails are available: a horizontal grab rail on the door, vertical grab rails on both sides of the toilet and vertical grab rails on both sides of the wash basin.
- There is a dropdown rail on both sides of the seat.
- The following have a high colour contrast with their surroundings: the toilet seat, the internal door, all dropdown rails and all grab rails.
- The following have a less clear colour contrast with their surroundings: the floor.
- The toilet seat is 48cm above the floor.
- There is a spatula flush on the left transfer side.
- There a pull cord emergency alarm but it is not at a recommended height (within 10cm from floor).
- The height of the toilet roll holder is 48cm.
- The toilet has a cistern.
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Changing Bench and Hoist Details
View
- The facility changing bench is wall mounted and height-adjustable.
- The length of the facility changing bench is 178cm.
- The changing places hoist is powered overhead and covers all areas in the cubicle.
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Shower Details
View
- There is an adjustable, detachable shower head not at a suitable height for a wheelchair user.
- There is no shower seat.
- There are no dropdown rails for the shower.
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Other Facilities
View
- There is a height adjustable wash basin.
- The wash basin tap type is lever mixer.
- The wash basin is 73cm from the floor.
- The soap dispenser is 102cm from the floor.
- The towel dispenser is 92cm from the floor.
- The hand dryer is 100cm from the floor.
- The facility has: a full length mirror, a waste bin with lid, a wheel in shower and a privacy screen.
- There is a shelf located where it is reachable for seated and standing users.
- The shelf does meet the criteria for Stoma Friendly Toilets. For the Stoma Friendly Toilets criteria click here and scroll to the Stoma Friendly tab in the right hand pane.
- The coat hooks are 104cm and 140cm from the floor.
- Wide tear off paper roll is available.
- The height of the wide paper roll dispenser is 91cm.
- There is not a visual fire alarm beacon within the toilet.
- Lighting levels are bright.
Ramp or Slope (Access to Toilet with Adaptations and Female Toilets)
- The ramp is slight and between 75cm and 150cm wide.
- The ramp does not have handrails.
Toilet with Adaptations (Knoll Beach Toilet Block - Ambulant - Left Hand Transfer)
- This toilet is located opposite the café and shop building.
- There is step-free level access into the toilet.
- There is pictorial and written text signage on or near the door.
- The door is manual, opens outwards and has a medium colour contrast with the surrounding walls.
- The width of the toilet door opening is 86cm.
- The door has a locking handle (with a RADAR key to access).
- The dimensions of the cubicle are 174cm x 210cm and it has a turning space of at least 150cm x 150cm.
- There is a lateral transfer space to the left of the seat but it is obstructed.
- The lateral transfer space is 97cm from the side of the toilet pan to the wall.
- There is a spatula flush on the transfer side.
- The following grab rails are available: a horizontal grab rail on the door, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: wash basin and soap dispenser.
- The following fixtures cannot be reached from the toilet seat: toilet roll holder and hand dryer.
- The height of the toilet seat above floor level is 48cm.
- The height of the toilet roll holder is 72cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 72cm.
- The height of the soap dispenser is 93cm.
- The height of the hand dryer is 102cm.
- There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
- There is not a shelf.
- The cubicle has: a nappy/incontinence items bin and a sanitary bin.
- The cubicle does not have a mirror, a full length mirror and coat hooks.
- The following have a high colour contrast with their surroundings: some grab rails, the internal door, the dropdown rail and the floor.
- The following have a less clear colour contrast with their surroundings: some grab rails and the toilet seat.
- Lighting levels are bright.
Standard Toilet (Knoll Beach Toilet Block)
- There is step-free level access into the toilet.
- The door is manual, permanently held open and has a medium colour contrast with the surrounding walls.
- The width of the door opening is 97cm.
- Internally the door has a high colour contrast.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- The female toilet was surveyed.
- There is also a male toilet in the same location.
- The width of the widest cubicle door opening is 54cm.
- The wash basin tap type is sensor.
- Lighting levels are varied.
- There are hand dryers.
- There is a baby change facility which is not at a suitable height for a wheelchair user.