Access Guide
Summary
- View information about opening hours.
- The most accessible entrance has steps and doors permanently held open.
- This entrance is to the rear of the parlour rooms.
- There is step-free access once inside.
- There is a member of staff available for help and assistance.
- The following are also available: seating and a clearly signed hearing assistance system.
- At the time of our visit the hearing assistance system was working.
- This site is not part of the Sunflower Lanyard Scheme.
- The nearest toilet with adaptations for disabled people is located in the courtyard next to the parlour rooms. View information about this toilet (new tab).
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: a manual wheelchair. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from visitor reception. View more information about booking and collection of equipment.
- You can borrow or hire the following mobility vehicles: mobility scooters. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from visitor reception. View more information about booking and collection of equipment.
Route to (the Old Dairy Bookshop)
- On leaving the car park, turn left and continue down the path.
Enter through the lower level Parlour Rooms entrance and the bookshop will be straight ahead. - The route to the area is step-free level.
- Path surfaces along the route are gravel and paving stones.
- The majority of the paths are wide enough for wheelchair users.
- There is no accessible shuttle to this area.
Entrance (Lower)
- The entrance surveyed is located in the courtyard.
- There is step-free level access at the entrance.
- There is a single manual door which is permanently open.
- The width of the opening is 80cm.
Shop
- Access into the shop is via steps.
- There are 3 steps, which are unmarked, with no handrails.
- The door is manual, permanently held open and has a low colour contrast with the surrounding walls.
- The width of the door opening is 86cm.
- Internally the door has a low colour contrast.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- The majority of aisle widths are over 150cm.
- Flooring in the shop is not smooth and even.
- Where the flooring is not smooth or even, this is due to uneven paving/tiles.
- There is step-free level access around the shop.
- There is no (or very little) background noise here.
- Lighting levels are moderate to good.
- There is step-free level access to the counter.
- The height of the counter is 74cm.
- The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Services/facilities available in the shop include: a member of staff to provide assistance.