Access Guide

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Summary

View information about opening hours.
The most accessible entrance has a steep ramp/slope and gates.
This entrance is to the right of the membership and tickets hut.
There is a member of staff available for help and assistance.
Staff/volunteers can describe the layout and access around the site.
The following are also available: a virtual tour, maps, an accessible route map and on site-transport.
At the time of our visit the hearing assistance system was working.
This site is not part of the Sunflower Lanyard Scheme.
Toilet and changing facilities available include: a toilet with some adaptations and a toilet designated as gender neutral.
The toilet with adaptations for disabled people surveyed can be found opposite the membership and tickets hut.
This toilet with adaptations for disabled people is approximately 6m from the membership and tickets hut.
The standard toilet surveyed can be found opposite the membership and tickets hut.

You can borrow or hire the following equipment: a manual wheelchair. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from visitor reception. View more information about booking and collection of equipment.
You can borrow or hire the following mobility vehicles: mobility scooters. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from visitor reception. View more information about booking and collection of equipment.

On leaving the car park, turn left and continue following the path.
The garden access point is to the right of the membership and tickets hut.
The route to the area is step-free level.
Path surfaces along the route are gravel.
The majority of the paths are wide enough for wheelchair users.
There is an accessible shuttle which can take visitors to this area.

There is step-free level access into the area.
There is step-free level access around the area.
There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
Some of the flooring is smooth and even.
Where the flooring is not smooth or even, this is due to gravel.
The majority of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
There is step-free level access to the counter.
The height of the counter is 114cm.
There is not a low level section at a suitable height for a wheelchair user.
The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
There is no (or very little) background noise here.

This toilet is located opposite the membership and tickets hut.
There is step-free level access into the toilet.
This toilet is approximately 6m from the membership and tickets hut.
There is no signage on or near the door.
The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
The width of the toilet door opening is 80cm.
The door has a lever twist lock.
The dimensions of the cubicle are 137cm x 138cm and it does not have a 150cm x 150cm turning space.
There is a lateral transfer space to the left of the seat.
The lateral transfer space is 84cm from the side of the toilet pan to the wall.
There is a lever flush on the non transfer side.
The following grab rails are available: a horizontal grab rail on the non transfer side.
There is no dropdown rail.
The following fixtures cannot be reached from the toilet seat: toilet roll holder.
The height of the toilet seat above floor level is 56cm.
The height of the toilet roll holder is 136cm.
The height of the baby change is 61cm.
There is no emergency alarm.
There is not a shelf.
The cubicle has: a nappy/incontinence items bin.
The cubicle does not have a mirror, a full length mirror and coat hooks.
The following have a high colour contrast with their surroundings: all grab rails.
The following have a less clear colour contrast with their surroundings: the internal door and the toilet seat.
Hand sanitiser is available.

Access into the toilet is via a step.
There is 1 step, which is unmarked, with no handrails.
The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
The width of the door opening is 65cm.
Internally the door has a low colour contrast.
There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
The gender neutral toilet was surveyed.
There are no hand dryers.
Hand sanitiser is available.

This information is for the access point located straight ahead past the membership and tickets hut.
Access into the area is via a steep ramp/slope.
The ramp is over 150cm wide, with no handrails.
There is a gate at the surveyed access point which is permanently held open.
The following outdoor facilities are available: temples, monuments and lakes.
The outdoor spaces include the following surfaces: concrete or tarmac, loose chippings, grass, gravel, compact earth and wood.
Footpaths are available in all of the outdoor spaces.
The majority of the paths are wide enough for wheelchair users.
There is step-free level access around some of the area.
There are slight ramps/slopes without handrails, steep ramps/slopes without handrails, less than 3 steps without handrails and more than 3 steps without handrails in the main areas.
There are slight and steep slopes in various places.
All monuments in the garden have stepped access.
There are bench seats situated along the paths for people to rest.
The paths have gates which may create obstacles for some users.

The following information describes the picnic area located with the Chinese House area.
There is step-free level access into the area.
There are picnic tables.
No chairs have armrests on both sides.
Adapted picnic tables are not available.
The standard height for the underside of picnic tables is 73cm.
The following furniture is permanently fixed: all of the chairs and all of the tables.
There is step-free level access around the area.
The surface in the picnic area is not smooth and even.
Where the flooring is not smooth or even, this is due to grass and bark chippings.