Access Guide

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Summary

View information about opening hours.
The most accessible entrance has step-free level access, manual doors and an open entrance with no doors.
This entrance is the courtyard entrance.
There is step-free access once inside.
There is a member of staff available for help and assistance.
The following are also available: a clearly signed hearing assistance system.
At the time of our visit the hearing assistance system was working.
This site is part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is located in the courtyard near to visitor reception. View information about this toilet (new tab).
Additional toilet facilities with adaptations for disabled people are located in the Spread Eagle Courtyard. View information about this toilet (new tab).

You can borrow or hire the following equipment: manual wheelchairs and mountain trikes. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: ear defenders, fidget toys, soft toy and accessible maps.
You can borrow these from the Access Hub. View more information about booking and collection of equipment.
You can borrow or hire the following mobility vehicles: off-road/all-terrain mobility scooters. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from visitor reception. View more information about booking and collection of equipment.
Hire charges do not apply, however, there is a donation box.
There is a pop up quiet/sensory tent available for visitors to borrow.
There is no Braille map available, but there is a Braille guide for borrowing, plus a large print guide.
A stair climber is available to book in advance.
Please call 01747 842 030 to book these in advance, or email stourheadestate@nationaltrust.org.uk.

Turn right out of the visitor reception entrance and enter the courtyard.
The entrance to the shop is ahead, across the courtyard.
From the car park turn left.
There is a shuttle bus stop right outside the shop.
The route to the area is step-free via a slight ramp/slope.
Path surfaces along the route are tarmac and paving stones.
The majority of the paths are wide enough for wheelchair users.
There is no accessible shuttle to this area.

The entrance surveyed is located in the courtyard near the visitor reception.
There is step-free level access at the entrance.
There are double manual doors which open towards you.
The width of the opening is 256cm.
There is a small lip on the threshold of the entrance with a height of less than 1.5cm.
There is also an opening with no doors leading directly into an area of the shop beyond the entrance.
The width of this entrance is 230cm.

There is step-free level access into the shop.
The door is manual, permanently held open and has a medium colour contrast with the surrounding walls.
The width of the door opening is 105cm.
Internally the door has a medium colour contrast.
There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
The majority of aisle widths are under 150cm.
Flooring in the shop is not smooth and even.
Where the flooring is not smooth or even, this is due to uneven paving/tiles.
There is step-free level access around the shop.
There is background noise here.
Lighting levels are bright.
There is step-free level access to the counter.
The height of the counter is 94cm.
There is a low level counter at a suitable height for a wheelchair user.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.