Access Guide

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Summary

View information about opening hours.
The most accessible entrance has step-free level access and manual doors.
This entrance is at the front of the restaurant.
There is step-free access once inside.
There is a member of staff available for help and assistance.
The following are also available: seating and a clearly signed hearing assistance system.
At the time of our visit the hearing assistance system was working.
This site is part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is in the courtyard near to visitor reception. View information about this toilet (new tab).
Additional toilet facilities with adaptations for disabled people are located in the Spread Eagle Courtyard. View information about this toilet (new tab).
There is a separate exit.
The exit has step-free level access and a manual door.

You can borrow or hire the following equipment: manual wheelchairs and mountain trikes. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: ear defenders, fidget toys, soft toy and accessible maps.
You can borrow these from the Access Hub. View more information about booking and collection of equipment.
You can borrow or hire the following mobility vehicles: off-road/all-terrain mobility scooters. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from visitor reception. View more information about booking and collection of equipment.
Hire charges do not apply, however, there is a donation box.
There is a pop up quiet/sensory tent available for visitors to borrow.
There is no Braille map available, but there is a Braille guide for borrowing, plus a large print guide.
A stair climber is available to book in advance.
Please call 01747 842 030 to book these in advance, or email stourheadestate@nationaltrust.org.uk.

Turn right out of the entrance to the visitor reception and enter the courtyard.
The entrance to the restaurant is ahead, across the courtyard.
From the car park it is on the left.
There is a shuttle bus stop within metres of the restaurant.
The route to the area is step-free via a slight ramp/slope.
Path surfaces along the route are tarmac and paving stones.
The majority of the paths are wide enough for wheelchair users.
There is no accessible shuttle to this area.

The entrance surveyed is located in the courtyard near the visitor reception.
There is step-free level access at the entrance.
There are double manual doors which are permanently open.
The width of the opening is 256cm.
There is a second manual door which opens towards you.
The width of the opening is 104cm.
There is a small lip on the threshold of the entrance with a height of less than 1.5cm.

This is a restaurant which serves hot and cold meals and snacks.
There is a counter where food and drink can be ordered and a buffet counter.
Staff can provide assistance and offer service to tables.
Menu types include: written wall menus.
Menus are not easy to read (unclear font with poorly contrasting colours).
The following are available here: drinking straws, takeaway cups and a portable card machine for payment.
Lighting levels are bright.
There is background noise here.
There is a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a counter over 85cm high without a tray rail.
The counter is 91cm high.
There is not a section of the counter at a suitable height for a wheelchair user.
There is step-free level access around the seating area.
There are chairs without armrests and tables available in the seating area.
The seating area does not have: a priority table and a mixture of chairs with and without armrests.
There are no tables which are at a suitable height for a wheelchair user.
The surface height of the tables is 71cm.
Flooring in the area is not smooth and even.
Where the flooring is not smooth or even, this is due to carpet and uneven paving/tiles.

The exit is located on the far side of the restaurant.
There is step-free level access at the exit.
There is a single manual door (with a locked extension leaf) which opens towards you.
The width of the opening is 101cm.
There is a small lip on the threshold of the exit with a height of less than 1.5cm.