Access Guide
Summary
- View information about opening hours.
- There is a member of staff available for help and assistance.
- This site is part of the Sunflower Lanyard Scheme.
- Toilet and changing facilities available include: a toilet with some adaptations, step free standard toilets and a parent and baby room.
- The toilet with adaptations for disabled people surveyed can be found in the courtyard near visitor reception.
- This toilet with adaptations for disabled people is approximately 30m from the visitor reception.
- The standard toilets surveyed can be found in the courtyard near visitor reception.
Admissions
- At this location the following are free to access for all visitors: Stableyard, The Walled Garden, the House Drive, The Spread Eagle Courtyard, the Top Courtyard and the wider estate including Whitesheet Hill, Park Hill Camp, Bonham Wood, The Terrace and Six Wells.
- At this location the following areas are free to access for National Trust members but payable for everyone else: Landscape Garden and House and Alfred’s Tower.
- The National Trust offers free access for Carers.
The National Trust offers free access for Carers. It also offers an essential companion pass,https://www.nationaltrust.org.uk/who-we-are/about-us/access-for-everyone, which makes it simple to bring one or two carers or companions with you for freeIn addition, the Links Pass gives half price entry for groups affiliated with disability charities, day centres, or registered care homes.
Carers or companions with the group are welcome free of charge.
Public Transport
- There is not a bus stop within approximately 150m of the site.
- The nearest train station is Gillingham.
- Gillingham Station is approximately 6.5 miles from Stourhead. There is no bus service from the station to the site.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Parking
- This site has a car park.
- This is an open air car park with a tarmac and compacted gravel surface.
- Parking is free for National Trust members and Blue Badge holders, but charges apply for all other visitors.
- There are not clearly presented payment signs.
- Maps and information boards are not available.
- There are more than 10 Blue Badge parking bays.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm.
- There is a hatched zone on both sides and to the rear.
- The nearest Blue Badge bay is 50m from the visitor reception entrance.
- Obstacles from the car park include: slopes/ramps, a road crossing and a lack of pedestrian walkways to cross the car park.
- There are not parent and child parking bays available.
- There is not a designated drop-off point.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: manual wheelchairs and mountain trikes. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- Sensory packs can be borrowed which include: ear defenders, fidget toys, soft toy and accessible maps.
- You can borrow these from the Access Hub. View more information about booking and collection of equipment.
- You can borrow or hire the following mobility vehicles: off-road/all-terrain mobility scooters. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from visitor reception. View more information about booking and collection of equipment.
- Hire charges do not apply, however, there is a donation box.
There is a pop up quiet/sensory tent available for visitors to borrow.
There is no Braille map available, but there is a Braille guide for borrowing, plus a large print guide.
A stair climber is available to book in advance.
Please call 01747 842 030 to book these in advance, or email stourheadestate@nationaltrust.org.uk.
Toilet with Adaptations (Near Visitor Reception - Accessible - Right Hand Transfer)
- This toilet is located in the courtyard to the left of the visitor reception.
- There is step-free level access into the toilet.
- This toilet is approximately 30m from the visitor reception.
- There is pictorial and written text signage on or near the door.
- The door is manual, opens outwards and has a high colour contrast with the surrounding walls.
- The width of the toilet door opening is 83cm.
- The door has a locking handle.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- The dimensions of the cubicle are 156cm x 207cm and it has a turning space of at least 150cm x 150cm.
- There is a lateral transfer space to the right of the seat but it is obstructed.
- The lateral transfer space is 81cm from the side of the toilet pan to the wall.
- There is a lever flush on the transfer side.
- The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and a vertical rail on the right side of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder, wash basin and soap dispenser.
- The following fixtures cannot be reached from the toilet seat: hand dryer.
- The height of the toilet seat above floor level is 48cm.
- The height of the toilet roll holder is 113cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 74cm.
- The height of the soap dispenser is 96cm.
- The height of the hand dryer is 90cm.
- There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
- There is a shelf located where it is not reachable for seated and standing users.
- The shelf does not meet the criteria for Stoma Friendly Toilets. For the Stoma Friendly Toilets criteria click here and select the Stoma Friendly tab in the right hand pane.
- The cubicle has: a nappy/incontinence items bin and a padded back rest for seat.
- The cubicle does not have a full length mirror.
- The height of the coat hook is 124cm from the floor.
- The following have a high colour contrast with their surroundings: the internal door, the floor and the toilet seat.
- The following have a less clear colour contrast with their surroundings: all grab rails and the dropdown rail.
- Lighting levels are moderate to good.
Standard Toilet (Near Visitor Reception)
- There is step-free level access into the toilet.
- The door is manual, opens inwards and has a high colour contrast with the surrounding walls.
- The width of the door opening is 73cm.
- Internally the door has a high colour contrast.
- There is a small lip on the threshold of the doorway with a height of more than 1.5cm.
- The male standard toilet was surveyed.
- There is also a female toilet in the same location.
- The width of the widest cubicle door opening is 75cm.
- The wash basin tap type is lever mixer.
- Lighting levels are moderate to good.
- There are hand dryers.
Parent and Baby Room / Baby Feeding Room (Near Visitor Reception)
- There is step-free level access into the room.
- The door is manual, opens inwards and has a high colour contrast with the surrounding walls.
- The width of the door opening is 73cm.
- Internally the door has a high colour contrast.
- There is a small lip on the threshold of the doorway with a height of more than 1.5cm.
- The height of the baby change table is 109cm.
- The wash basin tap type is lever mixer.
- There is no seating available in the room.
- There is a toilet in the parent and baby room.
- Waste bins include: a nappy bin and a sanitary bin.
Visitor Reception (Main)
- There is step-free level access into the area.
- The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 83cm.
- Internally the door has a high colour contrast.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- There is step-free level access around the area.
- The majority of aisle widths are over 150cm.
- There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
- The flooring is not smooth and even.
- Where the flooring is not smooth or even, this is due to uneven paving/tiles.
- Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
- There is step-free level access to the counter.
- The height of the counter is 82cm.
- The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There are tables and chairs without armrests available in the visitor reception.
- Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
- There is background noise here which varies, depending on the time of day.
- Lighting levels are bright.
- The exit door is manual, opens outwards and has a high colour contrast with the surrounding walls.
- The width of the exit door opening is 83cm.
Visitor Reception (Access Hub)
- Access into the area is via a steep ramp/slope.
- The ramp is between 75cm and 150cm wide, with a handrail on the left going up.
- The door is manual, opens inwards and has a high colour contrast with the surrounding walls.
- The width of the door opening is 98cm.
- Internally the door has a high colour contrast.
- There is step-free level access around the area.
- There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
- All flooring is smooth and even.
- There is step-free level access to the counter.
- The height of the counter is 73cm.
- The counter does not have a hearing assistance system.
- There are coffee tables, armchairs and chairs with armrests available in the visitor reception.
- Services/facilities available include: a member of staff to provide assistance.
- There is no (or very little) background noise here.
- Lighting levels are moderate to good.