Access Guide

Search Access Guide

Summary

View information about opening hours.
Amenities in this building include: a reception, exhibition rooms and historic interiors.
The most accessible entrance has steps, a stair climber, manual doors and a narrow entrance opening.
This entrance is at the front of the house.
There is step-free access to the ground floor only once inside.
There is a member of staff available for help and assistance.
Staff/volunteers can describe the layout and access around the site.
The following are also available: seating, large print information, Braille information, a clearly signed hearing assistance system, facilities for assistance dogs, maps, an accessible route map and on site-transport.
At the time of our visit the hearing assistance system was working.
This site is part of the Sunflower Lanyard Scheme.
Toilet and changing facilities available include: a standard toilet.
The nearest toilet with adaptations for disabled people is in the spread eagle courtyard. View information about this toilet (new tab).
Additional toilet facilities with adaptations for disabled people are near to visitor reception. View information about this toilet (new tab).
The standard toilet surveyed can be found at the side of the house, near the staff parking.
Assistance dogs only are allowed at this property.
The stair climber must be booked in advance.

You can borrow or hire the following equipment: manual wheelchairs and mountain trikes. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: ear defenders, fidget toys, soft toy and accessible maps.
You can borrow these from the Access Hub. View more information about booking and collection of equipment.
You can borrow or hire the following mobility vehicles: off-road/all-terrain mobility scooters. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from visitor reception. View more information about booking and collection of equipment.
Hire charges do not apply, however, there is a donation box.
There is a pop up quiet/sensory tent available for visitors to borrow.
There is no Braille map available, but there is a Braille guide for borrowing, plus a large print guide.
A stair climber is available to book in advance.
Please call 01747 842 030 to book these in advance, or email stourheadestate@nationaltrust.org.uk.

From visitor reception, take the pathway from the exit down to the footbridge over the road.
Then walk through the walled garden which leads to a roadway leading slightly uphill to the house.
The route to the area is step-free via a steep ramp/slope and includes more than 3 steps without a handrail.
Path surfaces along the route are tarmac and bonded gravel.
The majority of the paths are wide enough for wheelchair users.
There is an accessible shuttle which can take visitors to this area.
There is a shuttle bus from visitor reception to the house.

The entrance surveyed is located at the side of the house, near the staff parking.
There is step-free level access at the entrance.
There is a single manual door which opens away from you.
The width of the opening is 100cm.
These doors can be used to bypass the steps located at the front of the house.

The majority of walkway widths are between 120cm and 180cm.
There is no (or very little) background noise here.
Exhibit information includes the following formats: pictorial and information board.
The exhibits do not have hearing assistance systems.
There is step-free level access around the area.
There are no seats available in the area.
All flooring in the area is smooth and even.
Lighting levels are moderate to good.

Access into the toilet is via a step.
There is 1 step, which is clearly marked, with no handrails.
The door is manual, opens inwards and has a high colour contrast with the surrounding walls.
The width of the door opening is 80cm.
Internally the door has a medium colour contrast.
The male standard toilet was surveyed.
There is also a female toilet in the same location.
The width of the widest cubicle door opening is 64cm.
The wash basin tap type is push.
Lighting levels are bright.
There are hand dryers.

The entrance surveyed is located at the front of the house.
There is step-free access via lift at the entrance.
There are 10+ steps, which are unmarked, with no handrails.
Steps are split with a resting area.
All of the steps are not at the recommended height (between 15cm - 18cm).
There are double manual doors which open away from you.
The width of the opening is 137cm.
There is a stair climber to overcome the steps.
The entrance is step free via stair climber and it is recommended that the stair climber be booked in advance.

There is step-free level access around the area.
The majority of aisle widths are over 150cm.
There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
Some of the flooring is smooth and even.
Where the flooring is not smooth or even, this is due to carpet.
Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
There is step-free level access to the counter.
The height of the counter is 77cm.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There are chairs without armrests available in the visitor reception.
Services/facilities available include: a member of staff to provide assistance.
There is background noise here.
Lighting levels are low.

The tour is self-guided but volunteers/staff are available to provide additional information.
The tour takes approximately 1 hour.
There is step-free level access throughout the tour.
The majority of walkway widths are between 120cm and 180cm.
The tour route may vary depending on the season.
There is no (or very little) background noise along the tour route.
Tour information includes the following formats: information booklets, Braille and television/screen.
Floor plans/maps are available for the tour route.
The tour has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There are a mixture of chairs with and without armrests at regular intervals along the tour.
Some flooring along the tour route is smooth and even.
Where the flooring is not smooth or even, this is due to carpet.
Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
Lighting levels are varied throughout the tour route.
A touch tour is available. Please enquire in advance.
A hip carrier, Braille guides, large print guides, language translation guides, adult wheelchairs and a child wheelchair are available for the tour.