Access Guide
Summary
- View information about opening hours.
- Amenities in this building include: a castle.
- The most accessible entrance has steps, a very steep ramp/slope and a door permanently held open.
- This entrance is at the front of the castle.
- There are 3+ floors once inside.
- Other floors can be accessed via: stairs.
- There is stepped access once inside.
- There is restricted room to manoeuvre at this property.
- There is a member of staff available for help and assistance.
- The following are also available: seating.
- This site is not part of the Sunflower Lanyard Scheme.
- Toilet and changing facilities available include: a standard toilet.
- The nearest toilet with adaptations for disabled people is the Harbour Loft. View information about this toilet (new tab).
- The standard toilets surveyed can be found next to the exit from the castle.
- There is a separate exit.
- The exit has steps and a door permanently held open.
Equipment and Resources to Borrow
- Equipment cannot be borrowed or hired.
- You can borrow or hire the following mobility vehicles: a tramper. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from the visitor reception. View more information about booking and collection of equipment.
- The tramper cannot be used at all locations.
Please discuss with a member of staff upon borrowing.
Route to (The Castle)
- From the visitor reception (Change House Mount Office) go straight ahead across the cobble path.
Follow the path around the back of the buildings along a gravel path.
Then take the left through an open entrance towards the ticket checkpoint.
Follow the very steep cobble slope and steps all the way to the castle. - The route to the area is step-free via a very steep ramp/slope, includes more than 3 steps with a handrail and includes more than 3 steps without a handrail.
- Path surfaces along the route are gravel and cobbles.
- The majority of the paths are wide enough for wheelchair users.
- There is no accessible shuttle to this area.
Entrance
- The entrance surveyed is located at the front of the building.
- There is stepped access at the entrance.
- There are 10+ steps, which are unmarked, with no handrails.
- Some of the steps are not at the recommended height (between 15cm - 18cm).
- There is a single manual door which is permanently open.
- The width of the opening is 103cm.
Tour
- The tour is self-guided but volunteers/staff are available to provide additional information.
- The tour takes approximately 45 minutes.
- There is stepped access along the tour route.
- The majority of walkway widths are over 180cm.
- The tour can not be adapted to avoid inaccessible areas.
- There is no (or very little) background noise along the tour route.
- Floor plans/maps are available for the tour route.
- The tour does not have a hearing assistance system.
- There are bench seats at regular intervals along the tour.
- Some flooring along the tour route is smooth and even.
- Where the flooring is not smooth or even, this is due to uneven paving/tiles.
- Lighting levels are moderate to good throughout the tour route.
Exit
- The exit is located at the front west side of the castle.
- There is not step-free access at the exit.
- There is 1 step, which is unmarked, with no handrails.
- The step is not at the recommended height (between 15cm - 18cm).
- There is a single manual door which is permanently open.
- The width of the opening is 102cm.
Standard Toilet (Exit - Outside)
- Access into the toilet is via steps.
- There are 2 steps, which are unmarked, with no handrails.
- The door is manual, permanently held open and has a medium colour contrast with the surrounding walls.
- The width of the door opening is 73cm.
- Internally the door has a medium colour contrast.
- The shared standard toilet was surveyed.
- The width of the widest cubicle door opening is 57cm.
- The wash basin tap type is lever mixer.
- Lighting levels are moderate to good.
- There are hand dryers.
- There is a baby change facility which is not at a suitable height for a wheelchair user.