Access Guide
Summary
- View information about opening hours.
- The most accessible entrance has step-free level access, manual doors and doors permanently held open.
- This entrance is directly ahead after you have passed the Visitor Reception desk.
- There is step-free access once inside.
- There is a member of staff available for help and assistance.
- The following are also available: seating, a BSL interpreter and a clearly signed hearing assistance system.
- At the time of our visit the hearing assistance system was working.
- Toilet and changing facilities available include: standard toilets, a parent and baby room and an accessible toilet for the use of everyone.
- The toilet with adaptations for disabled people surveyed can be found to the left after you exit the Visitor Reception / Shop..
- This toilet with adaptations for disabled people is approximately 12m from the exit of the Visitor Reception / Shop.
- The standard toilets surveyed can be found to the left after you exit the Visitor Reception / Shop.
- The Shop is located beyond the Visitor Reception desk.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from Visitor Reception. View more information about booking and collection of equipment.
- Powered mobility vehicles cannot be borrowed or hired.
- The accessible visitor shuttle bus operates from the front of the café.
An accessible drop-off point is also available, please ask a member of staff at the Visitor Reception upon arrival who can direct you to the drop-off point.
Shop
- There is step-free level access into the shop.
- The door is manual, permanently held open and has a low colour contrast with the surrounding walls.
- The width of the door opening is 170cm.
- The majority of aisle widths are under 150cm.
- All flooring in the shop is smooth and even.
- There is step-free level access around the shop.
- There is no (or very little) background noise here.
- Lighting levels are bright.
- There is step-free level access to the counter.
- The height of the counter is 91cm.
- There is not a low level counter at a suitable height for a wheelchair user.
- The checkout area is placed in front of a patterned background .
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.
Entrance (Toilet Block)
- The entrance surveyed is located at the front of the toilet block.
- There is step-free access via slope at the entrance.
- The slight slope is over 150cm wide, with no handrails.
- There are double manual doors which are permanently open.
- The width of the opening is 155cm.
Toilet with Adaptations (Accessible - Right Hand Transfer)
- This toilet is located to the left as you exit the Visitor Reception / Shop.
- There is step-free level access into the toilet.
- This toilet is approximately 12m from the exit.
- There is pictorial and written text signage on or near the door.
- The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the toilet door opening is 93cm.
- The door has a twist lock.
- The dimensions of the cubicle are 196cm x 192cm and it has a turning space of at least 150cm x 150cm.
- There is a lateral transfer space to the right of the seat but it is obstructed.
- The lateral transfer space is 145cm from the side of the toilet pan to the wall.
- There is a spatula flush on the transfer side.
- The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder, wash basin, soap dispenser and towel dispenser.
- The height of the toilet seat above floor level is 48cm.
- The height of the toilet roll holder is 88cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 73cm.
- The height of the soap dispenser is 102cm.
- The height of the towel dispenser is 129cm.
- The height of the hand dryer is 79cm.
- There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
- There is not a shelf.
- The cubicle has: a waste bin with lid, a nappy/incontinence items bin and a sanitary bin.
- The cubicle does not have a full length mirror.
- The height of the coat hook is 120cm from the floor.
- The following have a high colour contrast with their surroundings: the floor.
- The following have a less clear colour contrast with their surroundings: the dropdown rail, the internal door, the toilet seat and all grab rails.
- Lighting levels are moderate to good.
Standard Toilet
- There is step-free level access into the toilet.
- The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 73cm.
- Internally the door has a medium colour contrast.
- The male standard toilet was surveyed.
- There is also a female toilet in the same location.
- The width of the widest cubicle door opening is 69cm.
- The wash basin tap type is twist/turn.
- Lighting levels are moderate to good.
- There are hand dryers.
Parent and Baby Room / Baby Feeding Room
- There is step-free level access into the room.
- The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 73cm.
- The height of the baby change table is 73cm.
- The wash basin tap type is twist/turn.
- There is a chair with armrests available in the room.
- Waste bins include: a nappy bin.