Access Guide
Summary
- View information about opening hours.
- Amenities in this building include: a café.
- The most accessible entrance has a slight ramp/slope (which bypasses any steps).
- This entrance is the shared shop and café entrance.
- There is step-free access once inside.
- There is a member of staff available for help and assistance.
- The following are also available: seating, large print information and Braille information.
- At the time of our visit the hearing assistance system was working.
- Toilet and changing facilities available include: an accessible toilet for the use of everyone and step free standard toilets.
- The toilet with adaptations for disabled people surveyed can be found ahead from the entrance.
- This toilet with adaptations for disabled people is approximately 5m from the entrance.
- The standard toilet surveyed can be found ahead from the entrance.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: a manual wheelchair. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- Sensory packs can be borrowed which include: fidget toys.
- You can borrow or hire the following mobility vehicles: an off-road/all-terrain mobility scooter. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Route to
- From the car park, cross the zebra crossing and use the slight ramp to the left, or the steps in front of the café building.
- The route to the area is step-free via a slight ramp/slope and includes up to 3 steps with a handrail.
- Path surfaces along the route are tarmac.
- The majority of the paths are wide enough for wheelchair users.
Entrance
- The entrance surveyed is located at the front of the café building.
- There is step-free access via slope at the entrance.
- The slight ramp is between 75cm and 150cm wide, with no handrails.
- The slope overcomes the steps.
- There are 3 steps, which are clearly markedhandrails on both sides.
- The handrails cover all steps.
- Some of the steps are not at the recommended height (between 15cm - 18cm).
- There are double manual doors which are permanently open.
- The width of the opening is 150cm.
Eating and Drinking
- This is a café which serves hot and cold meals and snacks.
- There is full table service.
- Staff can provide assistance and offer service to tables.
- Menu types include: Braille menus, large print menus, written wall menus, menu boards, counter menus and digital wall menus.
- Menus are easy to read (large clear font with contrasting colours).
- The following are available here: drinking straws, takeaway cutlery and a portable card machine for payment.
- Lighting levels are moderate to good.
- There is no (or very little) background noise here.
- There is a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is a counter over 85cm high with a tray rail.
- There is a section of the counter at a suitable height for a wheelchair user.
- There is step-free level access around the seating area.
- There are tables, sofas, booths, bench seats and picnic tables available in the seating area.
- There are some tables which are at a suitable height for a wheelchair user.
- The surface height of the tables is 73cm.
- The following furniture is permanently fixed: some of the chairs and some of the tables.
- All flooring in the area is smooth and even.
- Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
Toilet with Adaptations (Left Hand Transfer)
- This toilet is located to the left of the cafe.
- There is step-free level access into the toilet.
- This toilet is approximately 5m from the café entrance.
- There is pictorial signage on or near the door.
- The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the toilet door opening is 100cm.
- The door has a twist lock.
- Internally the door has a low colour contrast.
- The dimensions of the cubicle are 146cm x 227cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the left of the seat but it is obstructed.
- The lateral transfer space is 78cm from the side of the toilet pan to the wall.
- There is a lever flush on the transfer side.
- The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder, wash basin and soap dispenser.
- The following fixtures cannot be reached from the toilet seat: hand dryer.
- The height of the toilet seat above floor level is 48cm.
- The height of the toilet roll holder is 104cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 70cm.
- The height of the soap dispenser is 90cm.
- The height of the hand dryer is 91cm.
- The height of the baby change is 98cm.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is not a shelf.
- The cubicle has: a nappy/incontinence items bin and a sanitary bin.
- The cubicle does not have a full length mirror and coat hooks.
- The following have a high colour contrast with their surroundings: the floor.
- The following have a less clear colour contrast with their surroundings: all grab rails, the toilet seat and the internal door.
- Lighting levels are moderate to good.
Standard Toilet
- There is step-free level access into the toilet.
- The door is manual, opens inwards and has a medium colour contrast with the surrounding walls.
- The width of the door opening is 78cm.
- Internally the door has a low colour contrast.
- The male and female standard toilets were surveyed.
- The width of the widest cubicle door opening is 62cm.
- The wash basin tap type is twist/turn.
- Lighting levels are moderate to good.
- There are hand dryers.