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Sissinghurst Castle and Gardens - Old Dairy Coffee Shop, Plant Shop and Book Shop

Biddenden Road, Near Cranbrook, Kent, TN17 2AB

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Access Guide

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Summary

  • View information about opening hours.
  • Amenities in this building include: a café and a shop.
  • The most accessible entrance has step-free level access and a door permanently held open.
  • This entrance is on the left of the building.
  • There is step-free access once inside.
  • There is a member of staff available for help and assistance.
  • This site is part of the Sunflower Lanyard Scheme.
  • Toilet and changing facilities available include: an accessible toilet for the use of everyone.
  • The toilet with adaptations for disabled people surveyed can be found is on the left of the building, at the rear..
  • This toilet with adaptations for disabled people is approximately 8m from the left hand entrance.

Equipment and Resources to Borrow

  • You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
  • You can borrow these from the Visitor Reception. View more information about booking and collection of equipment.
  • Powered mobility vehicles cannot be borrowed or hired.

Route to (The Old Dairy)

  • Turn right when exiting the Visitor Reception and follow the path towards the car park.
    The Old Dairy is on the right.
  • The route to the area is step-free level.
  • Path surfaces along the route are tarmac and gravel.
  • The majority of the paths are wide enough for wheelchair users.
  • There is no accessible shuttle to this area.

Shop

  • There is step-free level access into the shop.
  • The door is manual, opens outwards and has a high colour contrast with the surrounding walls.
  • The width of the door opening is 88cm.
  • Internally the door has a high colour contrast.
  • The majority of aisle widths are under 150cm.
  • All flooring in the shop is smooth and even.
  • There is step-free level access around the shop.
  • There is background noise here.
  • Lighting levels are moderate to good.
  • There is step-free level access to the counter.
  • The height of the counter is 85cm.
  • There is not a low level counter at a suitable height for a wheelchair user.
  • The counter does not have a hearing assistance system.
  • Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.
  • The accessible entrance is to the left of the building which gives access to all areas. There is a stepped entrance to the right of the building.

Eating and Drinking

  • This is a café which serves hot and cold snacks.
  • There is step-free level access into the area.
  • There is a counter where food and drink can be ordered.
  • Staff can provide assistance and offer service to tables.
  • Menu types include: written wall menus.
  • Menus are easy to read (large clear font with contrasting colours).
  • The following are available here: drinking straws, takeaway cups and a portable card machine for payment.
  • Lighting levels are moderate to good.
  • There may be background noise here.
  • There is not a hearing assistance system.
  • There is a counter over 85cm high with a tray rail.
  • The counter is 89cm high.
  • There is not a section of the counter at a suitable height for a wheelchair user.
  • There is step-free level access around the seating area.
  • There are tables, chairs without armrests, high stools, bench seats and high tables available in the seating area.
  • The seating area does not have: a priority table and a mixture of chairs with and without armrests.
  • There are no tables which are at a suitable height for a wheelchair user.
  • The surface height of the tables is 77cm.
  • All flooring in the area is smooth and even.

Toilet with Adaptations (Right Hand Transfer)

  • This toilet is located at the rear of the building, on the left.
  • There is step-free level access into the toilet.
  • This toilet is approximately 8m from the left hand entrance.
  • There is pictorial and written text signage on or near the door.
  • The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
  • The width of the toilet door opening is 83cm.
  • The door has a twist lock.
  • The dimensions of the cubicle are 163cm x 240cm and it has a turning space of at least 150cm x 150cm.
  • There is a lateral transfer space to the right of the seat but it is obstructed.
  • The lateral transfer space is 90cm from the side of the toilet pan to the wall.
  • There is a lever flush on the transfer side.
  • The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side and a vertical rail on the left side of the wash basin.
  • There is a dropdown rail on the transfer side.
  • The following fixtures can be reached from the toilet seat: toilet roll holder and wash basin.
  • The following fixtures cannot be reached from the toilet seat: hand dryer.
  • The height of the toilet seat above floor level is 46cm.
  • The height of the toilet roll holder is 104cm.
  • The wash basin tap type is push.
  • The height of the wash basin is 67cm.
  • The height of the hand dryer is 109cm.
  • The height of the baby change is 92cm.
  • There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
  • There is not a shelf.
  • The cubicle has: a waste bin with lid and a sanitary bin.
  • The cubicle does not have a full length mirror.
  • The height of the coat hook is 102cm from the floor.
  • The following have a high colour contrast with their surroundings: the floor.
  • The following have a less clear colour contrast with their surroundings: the dropdown rail, the internal door, the toilet seat and some grab rails.
  • Lighting levels are moderate to good.

Picnic Area

  • The following information describes the picnic area located to the left of the Old Dairy building.
  • There is step-free level access into the area.
  • There are picnic tables.
  • No chairs have armrests on both sides.
  • Adapted picnic tables are available.
  • The standard height for the underside of picnic tables is 66cm.
  • There is step-free level access around the area.
  • All of the surface in the picnic area is smooth and even.