Access Guide

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Summary

View information about opening hours.
Amenities in this building include: a historic house, exhibition rooms and historic interiors.
The most accessible entrance has steps, a manual door and a gate.
This entrance is at the front of the property.
There are 3 floors once inside.
Other floors can be accessed via: stairs.
There is step-free access to the ground floor only once inside.
There is a member of staff available for help and assistance.
Staff/volunteers can describe the layout and access around the site.
The following are also available: seating, large print information and a virtual tour.
The sensory pack includes: ear defenders. For more information about reserving a pack, and any charges, please contact the venue before your visit.
This site is part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is within the Visitor Reception. View information about this toilet (new tab)
There is a separate exit.
The exit has a gate, steps and manual doors.

You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: ear defenders.
You can borrow these from the Visitor Reception. View more information about booking and collection of equipment.
Powered mobility vehicles cannot be borrowed or hired.

Access to The Hall is on Broadway, to the left as you exit the Visitor Reception.
The route to the area is step-free level.
Path surfaces along the route are cobbles and paving stones.
The majority of the paths are wide enough for wheelchair users.
There is no accessible shuttle to this area.

The tour is self-guided but volunteers/staff are available to provide additional information.
The tour takes approximately 1 hour.
There is stepped access along the tour route.
There are doorways or openings used on the tour which are under 75cm wide.
The majority of walkway widths are between 120cm and 180cm.
The tour can not be adapted to avoid inaccessible areas.
Areas with stepped access only can be experienced by visitors via a video on tablet or mobile phone and a photo album.
There is no (or very little) background noise along the tour route.
Tour information includes the following formats: information booklets, television/screen and touchscreens.
The tour does not have a hearing assistance system.
There are chairs without armrests at regular intervals along the tour.
Some flooring along the tour route is smooth and even.
Where the flooring is not smooth or even, this is due to carpet and uneven floorboards.
Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
Lighting levels are low along parts of the tour route.

The floors which are accessible by stairs are G, 1.
There are more than 20 steps between floors.
The steps are not clearly marked with a handrail on the left going up.
There is a spiral staircase in addition to this one which accesses the same area.
Lighting levels are moderate to good.

The exit is located at the rear of the property.
There is not step-free access at the exit.
There are 4 steps, which are unmarked, with no handrails.
Some of the steps are not at the recommended height (between 15cm - 18cm) .
There is a single manual door which is permanently open.
The width of the opening is 82cm.
There is a second manual door which is permanently open.
The width of the opening is 96cm.
There is also a gate beyond the exit. The gate is 94cm wide and is permanently open during opening hours.