You are on Summary. Skip to the next section.

Summary

• View information about opening hours.
• The most accessible entrance has step-free level access.
• There is step-free access once inside.
• There is a member of staff available for help and assistance.
• The following are also available: seating and audio format information.
• This site is part of the Sunflower Lanyard Scheme.
• Toilet and changing facilities available include: a toilet designated as gender neutral and a toilet with some adaptations.
• The toilet with adaptations for disabled people surveyed can be found within the Visitor Reception..
• This toilet with adaptations for disabled people is approximately 6m from the Visitor Reception entrance.
• The standard toilet surveyed can be found within the Visitor Reception.

You are on Admissions. Skip to the next section.

Admissions

• At this location the following are free to access for all visitors: the Café and Gardens. Rainham Hall is also free for residents of the RM13 postcode.
• At this location the following areas are free to access for National Trust members but payable for everyone else: all areas.
• This site offers companion or carer discounts.
• Booking in advance is advisable.

You are on Public Transport. Skip to the next section.

Public Transport

• There is a bus stop within approximately 150m of the site.
• The nearest train station is Rainham.
• Rainham Station is approximately 170 metres away.
• The nearest underground/overground station is Dagenham East.
• Dagenham East Underground Station is approximately 2.6 miles away.
• For the latest travel options and information you can plan your travel using Traveline (opens new tab).

You are on Parking. Skip to the next section.

Parking

• This site does not have a car park.
• There is not a designated drop-off point.

You are on Entrance (Site). Skip to the next section.

Entrance (Site)

• The entrance surveyed is located on Broadway.
• There is step-free level access at the entrance.
• There are double manual gates which are permanently open.
• The width of the opening is 258cm.
• There is a small lip on the threshold of the entrance with a height of less than 1.5cm.

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Equipment and Resources to Borrow

• You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
• Sensory packs can be borrowed which include: ear defenders.
• You can borrow these from the Visitor Reception. View more information about booking and collection of equipment.
• Powered mobility vehicles cannot be borrowed or hired.

You are on Visitor Reception. Skip to the next section.

Visitor Reception

• There is step-free level access into the area.
• The door is manual, permanently held open and has a medium colour contrast with the surrounding walls.
• The width of the door opening is 100cm.
• There is step-free level access around the area.
• The majority of aisle widths are over 150cm.
• There is room for wheelchair users to manoeuvre (150cm x 150cm) within the majority of the area.
• All flooring is smooth and even.
• There is step-free level access to the counter.
• The height of the counter is 76cm.
• The counter has a clearly signed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There are chairs without armrests available in the visitor reception.
• Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
• There is no (or very little) background noise here.
• Lighting levels are moderate to good.
• Various small local items can be purchased within the Visitor Reception.

You are on Toilet with Adaptations (Visitor Reception - Ambulant - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Visitor Reception - Ambulant - Right Hand Transfer)

• This toilet is located within the Visitor Reception.
• There is step-free level access into the toilet.
• This toilet is approximately 6m from the Visitor Reception entrance.
• There is tactile and pictorial signage on or near the door.
• The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
• The width of the toilet door opening is 88cm.
• The door has a twist lock.
• The dimensions of the cubicle are 155cm x 205cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the seat but it is obstructed.
• The lateral transfer space is 110cm from the side of the toilet pan to the wall.
• There is a push button flush on the wall above the toilet.
• The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side and vertical grab rails on both sides of the wash basin.
• There is a dropdown rail on the transfer side.
• The following fixtures can be reached from the toilet seat: toilet roll holder.
• The following fixtures cannot be reached from the toilet seat: wash basin and towel dispenser.
• The height of the toilet seat above floor level is 50cm.
• The height of the toilet roll holder is 85cm.
• The wash basin tap type is lever mixer.
• The height of the wash basin is 69cm.
• The height of the towel dispenser is 82cm.
• There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
• There is not a shelf.
• The cubicle has: a waste bin without lid, a sanitary bin and a padded back rest for seat.
• The cubicle does not have a full length mirror.
• The height of the coat hook is 150cm from the floor.
• The following have a less clear colour contrast with their surroundings: the internal door, the toilet seat, all grab rails, the dropdown rail and the floor.
• Lighting levels are moderate to good.
• The toilet can also be accessed via the gardens.
  There is a sliding door that is 82cm wide and permanently held open during opening hours. There is a 4cm step at the threshold.

You are on Standard Toilet (Visitor Reception). Skip to the next section.

Standard Toilet (Visitor Reception)

• There is step-free level access into the toilet.
• The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
• The width of the door opening is 65cm.
• The gender neutral toilet was surveyed.
• The wash basin tap type is lever mixer.
• Lighting levels are moderate to good.
• There are hand dryers.
• There is a baby change facility which is not at a suitable height for a wheelchair user.
• The toilet can also be accessed via the gardens.
  There is a sliding door that is 82cm wide and permanently held open during opening hours. There is a 4cm step at the threshold.

You are on Lift (Visitor Reception to Community Room). Skip to the next section.

Lift (Visitor Reception to Community Room)

• This lift is a platform lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1.
• Externally the lift has: a door with a low colour contrast to the surroundings, controls at a suitable height for a wheelchair user, tactile markings and buttons with a high colour contrast to the surroundings.
• The lift does not have a recommended turning space (150cm x 150cm) in front of it.
• The lift door opening width is 80cm.
• The dimensions of the lift are 150cm x 150cm.
• Internally the lift has: tactile markings, buttons with a high colour contrast to the surroundings and controls at a suitable height for a wheelchair user.
• Lighting levels are moderate to good.

You are on Stairs (Visitor Reception to Community Room). Skip to the next section.

Stairs (Visitor Reception to Community Room)

• The floors which are accessible by stairs are G, 1.
• There are 17 steps between floors.
• The steps are not clearly marked with a handrail on the left going up.
• The highest step is 17cm high.
• The stairs are open.
• This is a spiral staircase and will be narrower in some areas.
• Lighting levels are moderate to good.

You are on Room(s) (Community Room). Skip to the next section.

Room(s) (Community Room)

• The room surveyed was the Community Room and is located on the first floor.
• There is not wayfinding signage on the route to the room(s).
• There is no signage for the room.
• The corridor width outside the room is between 120cm and 180cm.

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• Getting Into The Room View
  • There is step-free level access into the room.
  • The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
  • The width of the opening is 70cm.
• Inside The Room View
  • The area does not have a hearing assistance system.
  • There is not a visual fire alarm beacon in the room(s).
  • Tables are at a suitable height for a wheelchair user.
  • The room has: room for a wheelchair user to manoeuvre (150cm x 150cm), chairs without armrests and tables.
  • The room does not have: a mixture of chairs with and without armrests.
  • There is step-free level access around the room.
  • All flooring in the area is smooth and even.
  • The colour contrast between the walls and floor is high.
  • Lighting levels are moderate to good.
  • Light switches for this room are on the ground floor and operated by staff.

You are on Entrance (Gardens to Visitor Reception Area Toilets). Skip to the next section.

Entrance (Gardens to Visitor Reception Area Toilets)

• The entrance surveyed is located in the gardens at the rear of the Visitor Reception.
• There is stepped access at the entrance.
• There is 1 step, which is unmarked, with no handrails.
• There is a single manual door which is permanently open.
• The width of the opening is 82cm.

You are on Entrance (Café). Skip to the next section.

Entrance (Café)

• The entrance surveyed is located at the front of the café.
• There is step-free level access at the entrance.
• There are double manual doors which open both ways.
• The width of the opening is 210cm.
• There are 2 sets of similar doors located next to each other.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

• This is a café which serves hot and cold meals and snacks.
• There is a counter where food and drink can be ordered.
• Staff can provide assistance and offer service to tables.
• Menu types include: written wall menus.
• Menus are easy to read (large clear font with contrasting colours).
• The following are available here: drinking straws, takeaway cups, two handled cups, easy grip cutlery, takeaway cutlery and a portable card machine for payment.
• Lighting levels are varied.
• There may be background noise here.
• There is a clearly signed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is a counter over 85cm high with a tray rail.
• The counter is 92cm high.
• There is not a section of the counter at a suitable height for a wheelchair user.
• There is step-free level access around the seating area.
• There are tables, bench seats and a mixture of chairs with and without armrests available in the seating area.
• The seating area does not have: a priority table.
• Tables are at a suitable height for a wheelchair user.
• The surface height of the tables is 75cm.
• The following furniture is permanently fixed: some of the chairs.
• Flooring in the area is not smooth and even.
• Where the flooring is not smooth or even, this is due to uneven paving/tiles.

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Picnic Area

• The following information describes the picnic area located in the café courtyard.
• There is step-free level access into the area.
• There are tables and bench seats.
• No chairs have armrests on both sides.
• Adapted picnic tables are not available.
• The surface height of the lowest table is 75cm.
• The surface height of the highest table is 75cm.
• There is step-free level access around the area.
• The surface in the picnic area is not smooth and even.
• Where the flooring is not smooth or even, this is due to cobbles.