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Access Guide

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Summary

  • View information about opening hours.
  • Amenities in this property include: a reception, exhibition rooms, a museum, a garden, a shop, a historic house and historic interiors.
  • The most accessible entrance has step-free level access and a door permanently held open.
  • This entrance is the main entrance, located at the front of the house.
  • There are 3 floors once inside.
  • Other floors can be accessed via: stairs.
  • There is stepped access once inside.
  • There is one step on the ground floor to access the stairwell from reception. There is an additional single step on the ground floor to access the Bicentenary Room from the stairwell.
  • There is restricted headroom and restricted room to manoeuvre at this property.
  • There is a member of staff available for help and assistance.
  • Staff/volunteers can describe the layout and access around the site.
  • The following are also available: seating, large print information, Braille information, a clearly signed hearing assistance system, a companion/carer discount, facilities for assistance dogs, a virtual tour and sensory packs.
  • The sensory pack includes: magnifying glass. For more information about reserving a pack, and any charges, please contact the venue before your visit.
  • At the time of our visit the hearing assistance system was working.
  • This site is not part of the Sunflower Lanyard Scheme.
  • Toilet and changing facilities available include: a toilet with some adaptations, step free standard toilets and a toilet designated as gender neutral.
  • The toilet with adaptations for disabled people surveyed can be found to the rear of the house, behind the kitchen.
  • This toilet with adaptations for disabled people is approximately 15m from the main entrance.
  • The standard toilets surveyed can be found in an outbuilding, to the rear left of the house.
  • There is a separate exit.
  • The exit has a step, a steep ramp/slope (which bypasses any steps) and a manual door.
  • The entrance can be used to exit by visitors with limited mobility.

Admissions

  • At this location the following are free to access for all visitors: no areas.
  • At this location the following areas are free to access for National Trust members but payable for everyone else: all areas.
  • This site offers companion or carer discounts.
  • The property offers guided tours only from Wednesday to Friday, with booking essential. At weekends and Bank Holidays, the property is open for self-guided tours only, with booking optional. Please visit the booking website. Click here to book your ticket(s).

Public Transport

  • There is not a bus stop within approximately 150m of the property.
  • The nearest bus stop is on the A25 (Vicarage Hill), opposite Westerham Green. Buses stop on both sides of the road and provide a direct service to Lingfield, East Grinstead, Sevenoaks, Oxted and Bromley.
  • The nearest train station is Hurst Green.
  • Hurst Green station is approximately 4 miles away. There are regular bus services from here to the nearest bus stop.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).

Parking

  • The property has a car park.
  • This is an open air car park with a gravel surface.
  • Parking is free for Blue Badge holders only.
  • Maps and information boards are not available.
  • There are 2 Blue Badge parking bays.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 480cm.
  • There is no hatched zone.
  • The nearest Blue Badge bay is 35m from the main entrance.
  • Obstacles from the car park include: uneven surfaces, loose chippings and a lack of pedestrian walkways to cross the car park.
  • There are not parent and child parking bays available.
  • Nearby parking includes: an open air public car park.
  • There is a designated drop-off point which is flush to the footpath.
  • The on-site car park is for Blue Badge holders only. It may also be used as a drop-off point. Please note that there is a tight turning into/out of the car park, which is located at a blind bend on a busy road. The nearest standard parking is located at the public pay and display car park called Darent Car Park.

Equipment and Resources to Borrow

Entrance (Main Entrance)

  • The entrance surveyed is located at the front of the house.
  • There is step-free level access at the entrance.
  • There is a single manual door which is permanently open.
  • The width of the opening is 87cm.
  • There is a small lip on the threshold of the entrance with a height of more than 1.5cm.

Visitor Reception

  • There is step-free level access into the area.
  • There is step-free level access around the area.
  • The majority of aisle widths are over 150cm.
  • There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
  • Some of the flooring is smooth and even.
  • Where the flooring is not smooth or even, this is due to carpet and uneven floorboards.
  • Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
  • There is step-free level access to the counter.
  • The height of the counter is 82cm.
  • There is a low level section at a suitable height for a wheelchair user.
  • The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • The counter does not have a hearing assistance system.
  • There are bench seats and a mixture of chairs with and without armrests available in the visitor reception.
  • The following furniture is permanently fixed: some of the chairs.
  • Services/facilities available include: a member of staff to provide assistance.
  • There may be background noise here.
  • Lighting levels are varied.
  • The exit door is manual, permanently held open and has a low colour contrast with the surrounding walls.
  • There are two separate exits, depending on which route you take into the house. Both have doors which are permanently held open and over 75cm wide.

Tour

  • The tour is self-guided but volunteers/staff are available to provide additional information.
  • The tour takes approximately 1 hour.
  • There is stepped access along the tour route.
  • There are doorways or openings used on the tour which are under 75cm wide.
  • The majority of walkway widths are between 120cm and 180cm.
  • The tour can be adapted to avoid inaccessible areas.
  • Areas with stepped access only can be experienced by visitors via a virtual tour, an information booklet, a video on tablet or mobile phone and a photo album.
  • The tour route may vary depending on the day.
  • There may be background noise along the tour route.
  • The following may be experienced on the tour: tactile experiences.
  • Tour information includes the following formats: information booklets, Braille, tactile, pictorial and information board.
  • Floor plans/maps are available for the tour route.
  • The tour does not have a hearing assistance system.
  • There are bench seats and a mixture of chairs with and without armrests at regular intervals along the tour.
  • The following furniture is permanently fixed: some of the chairs and some of the tables.
  • Some flooring along the tour route is smooth and even.
  • Where the flooring is not smooth or even, this is due to carpet and uneven floorboards.
  • Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
  • Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
  • Lighting levels are varied throughout the tour route.
  • On Wednesdays to Friday, the tour is guided only. On weekends and bank holidays the tour is self-guided only.

Ramp or Slope and Steps (Ground Floor - Reception to Stairwell)

  • The portable ramp is slight and under 75cm wide.
  • The ramp does not have handrails.
  • Please contact a member of staff or the venue in advance for use of the portable ramp.
  • There is 1 step.
  • The step is clearly marked with no handrails.
  • The ramp overcomes the step.
  • Lighting levels are moderate to good.

Ramp or Slope and Steps (Ground Floor - Stairwell to Bicentenary Room)

  • The portable ramp is slight and under 75cm wide.
  • The ramp does not have handrails.
  • Please contact a member of staff or the venue in advance for use of the portable ramp.
  • There is 1 step.
  • The step is clearly marked with no handrails.
  • The ramp overcomes the step.
  • Lighting levels are moderate to good.

Stairs

  • The floors which are accessible by stairs are G, 1, 2.
  • There are 18 steps between floors.
  • The steps are not clearly marked with a partial handrail.
  • The highest step is 16cm high.
  • Lighting levels are low.

Exit

  • The exit is located to the rear right of the house.
  • There is step-free access via ramp at the exit.
  • The steep portable ramp is under 75cm wide, with no handrails.
  • The ramp overcomes the step.
  • Please contact a member of staff or the venue in advance for use of the portable ramp.
  • There is 1 step, which is unmarked, with no handrails.
  • The steps are not at the recommended height (between 15cm - 18cm) .
  • There is a single manual door which opens towards you.
  • The width of the opening is 92cm.
  • There is a small lip on the threshold of the exit with a height of less than 1.5cm.

Outdoor Spaces

  • This information is for the access point located off Vicarage Road (A25).
  • There is step-free level access into the area.
  • The access points to the area are located off Vicarage Road (A25).
  • There is a gate at the surveyed access point which is permanently held open.
  • The following outdoor facilities are available: formal gardens and gardens.
  • The outdoor spaces include the following surfaces: grass and gravel.
  • Footpaths are available in all of the outdoor spaces.
  • The majority of the paths are not wide enough for wheelchair users.
  • There is step-free level access around some of the area.
  • There are more than 3 steps without handrails in the main areas.
  • There are 5 steps to access the lawn to the east of the garden.
  • There are some bench seats situated along the paths for people to rest.

Toilet with Adaptations (Left Hand Transfer)

  • This toilet is located to the rear of the house, straight ahead through the kitchen.
  • There is step-free level access into the toilet.
  • This toilet is approximately 17m from the main entrance.
  • There is written text signage on or near the door.
  • The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
  • The width of the toilet door opening is 96cm.
  • The door has a locking handle.
  • Internally the door has a low colour contrast.
  • The dimensions of the cubicle are 243cm x 155cm and it does not have a 150cm x 150cm turning space.
  • There is a lateral transfer space to the left of the seat but it is obstructed.
  • The lateral transfer space is 175cm from the side of the toilet pan to the wall.
  • There is a lever flush on the non transfer side.
  • The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and a vertical rail on the left side of the wash basin.
  • There is a dropdown rail on the transfer side.
  • The following fixtures can be reached from the toilet seat: toilet roll holder.
  • The following fixtures cannot be reached from the toilet seat: wash basin and towel dispenser.
  • The height of the toilet seat above floor level is 46cm.
  • The height of the toilet roll holder is 95cm.
  • The wash basin tap type is sensor.
  • The height of the wash basin is 74cm.
  • The height of the towel dispenser is 125cm.
  • There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
  • There is not a shelf.
  • The cubicle has: a waste bin with lid, a nappy/incontinence items bin, a sanitary bin, a clinical waste bin and a padded back rest for seat.
  • The cubicle does not have a full length mirror.
  • The height of the coat hook is 129cm from the floor.
  • The following have a high colour contrast with their surroundings: all grab rails, the dropdown rail and the floor.
  • The following have a less clear colour contrast with their surroundings: the toilet seat and the internal door.
  • Lighting levels are moderate to good.
  • This facility was being refurbished when surveyed (March 2024), with the flooring not having yet been installed. The hot tap is a sensor tap, while the cold tap is a lever tap.

Standard Toilet

  • There is step-free level access into the toilet.
  • The door is manual, opens outwards and has a high colour contrast with the surrounding walls.
  • The width of the door opening is 70cm.
  • Internally the door has a low colour contrast.
  • There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
  • The shared standard toilet was surveyed.
  • The width of the widest cubicle door opening is 70cm.
  • The wash basin tap type is lever.
  • Lighting levels are moderate to good.
  • There are no hand dryers.