Access Guide
Summary (Upper Garden Café)
- View information about opening hours.
- The most accessible entrance has a slight ramp/slope and an automatic door.
- This entrance is at the front of the café.
- There is step-free access once inside.
- There is a member of staff available for help and assistance.
- The following are also available: seating and a clearly signed hearing assistance system.
- At the time of our visit the hearing assistance system was working.
- This site is not part of the Sunflower Lanyard Scheme.
- Toilet and changing facilities available include: a toilet with some adaptations for disabled people and standard toilets.
- The toilet with adaptations for disabled people surveyed can be found in the toilet block at the rear of the walled garden.
- This toilet with adaptations for disabled people is approximately 97m from the café entrance.
- The standard toilets can be found on in the toilet block at the rear of the walled garden.
- The standard toilets surveyed can be found in the toilet block at the rear of the walled garden.
- There is a separate exit.
- The exit has step-free level access and a manual door.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from the visitor centre. View more information about booking and collection of equipment.
- You can borrow or hire the following mobility vehicles: an off-road/all-terrain mobility scooter. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from the visitor centre. View more information about booking and collection of equipment.
- The is an information booklet available in Braille at the visitor centre.
There is a shuttle bus available to take visitors to the mill and upper garden area.
Route to (Upper Garden Café and Shop)
- From the visitor centre, proceed along the footpath at the rear of the visitor centre.
At the signpost turn right and proceed along the footpath.
Follow the signs for the garden shop and café.
The route is approximately 700m long.
There are slight slopes and ramps on the pathways along the route. - The route to the area is step-free via a slight ramp/slope.
- Path surfaces along the route are compact earth, tarmac and gravel.
- The majority of the paths are wide enough for wheelchair users.
- There is a shuttle which can take visitors to this area, but wheelchair users will need to transfer into it.
Entrance (Upper Garden Café)
- The entrance surveyed is located at the front of the building.
- There is step-free access via slope at the entrance.
- The slight slope is over 150cm wide, with no handrails.
- There is a single automatic door which opens towards you.
- The width of the opening is 89cm.
Eating and Drinking (Upper Garden Café)
- This is a café which serves hot and cold meals and snacks.
- There is a counter where food and drink can be ordered.
- Staff can provide assistance and offer service to tables.
- Menu types include: written wall menus.
- Menus are easy to read (large clear font with contrasting colours).
- The following are available here: drinking straws, takeaway cups, two handled cups, a portable card machine for payment, large-handled mugs and large-handled cutlery.
- Lighting levels are moderate to good.
- There is no (or very little) background noise here.
- There is a clearly signed hearing assistance system.
- The hearing assistance system could not be tested at the time of the survey.
- There is a counter over 85cm high without a tray rail.
- The counter is 92cm high.
- There is not a section of the counter at a suitable height for a wheelchair user.
- There is step-free level access around the seating area.
- There are tables and a mixture of chairs with and without armrests available in the seating area.
- The seating area does not have: a priority table.
- Tables are at a suitable height for a wheelchair user.
- The surface height of the tables is 73cm.
- All flooring in the area is smooth and even.
Picnic Area (Upper Garden Café)
- The following information describes the picnic area located directly outside the café entrance.
- There is step-free level access into the area.
- There are tables.
- Some chairs have armrests on both sides.
- Adapted picnic tables are not available.
- The standard height for the underside of picnic tables is 74cm.
- There is step-free level access around the area.
- The surface in the picnic area is not smooth and even.
- Where the flooring is not smooth or even, this is due to gravel.
Exit
- The exit is located to the left of the counter.
- There is step-free level access at the exit.
- There is a single manual door which open both ways.
- The width of the opening is 89cm.
Route to (Toilets)
- The toilets are located to the rear of the glasshouse.
From the café exit, turn right proceed along the pathway to the rear of the café.
At the rear of the café, turn left and follow the pathway past the shop.
The toilets are located to the right.
The pathways have a slight slope leading to the toilets. - The route to the area is step-free via a slight ramp/slope.
- Path surfaces along the route are tarmac and bonded gravel.
- The majority of the paths are wide enough for wheelchair users.
- There is no accessible shuttle to this area.
Toilet with Adaptations (Right Hand Transfer)
- This toilet is located at the rear of the glasshouse.
- Access into the toilet is via a slight ramp/slope.
- The slope is over 150cm wide, with no handrails.
- This toilet is approximately 145m from the café exit.
- There is pictorial and written text signage on or near the door.
- The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the toilet door opening is 90cm.
- The door has a sliding bolt lock.
- Internally the door has a high colour contrast.
- The dimensions of the cubicle are 146cm x 200cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the right of the seat but it is obstructed.
- The lateral transfer space is 76cm from the side of the toilet pan to the wall.
- There is a spatula flush on the transfer side.
- The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder and wash basin.
- The following fixtures cannot be reached from the toilet seat: soap dispenser and hand dryer.
- The height of the toilet seat above floor level is 48cm.
- The height of the toilet roll holder is 100cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 74cm.
- The height of the soap dispenser is 90cm.
- The height of the hand dryer is 96cm.
- The height of the baby change is 83cm.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is not a shelf.
- The cubicle has: a sanitary bin and a pedal bin.
- The cubicle does not have a full length mirror.
- There are coat hooks in the toilet at 100cm and 160cm from the floor.
- The following have a high colour contrast with their surroundings: all grab rails, the internal door and the dropdown rail.
- The following have a less clear colour contrast with their surroundings: the toilet seat and the floor.
- Lighting levels are moderate to good.
Standard Toilet
- Access into the toilet is via a slight ramp/slope.
- The slope is over 150cm wide, with no handrails.
- The door is manual, opens outwards and has a high colour contrast with the surrounding walls.
- The width of the door opening is 70cm.
- Internally the door has a low colour contrast.
- The male and female standard toilets were surveyed.
- The width of the widest cubicle door opening is 60cm.
- The wash basin tap type is twist turn mixer.
- Lighting levels are moderate to good.
- There are hand dryers.