Access Guide

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Summary

View information about opening hours.
There is step-free access once inside.
There is a member of staff available for help and assistance.
The following are also available: seating, a clearly signed hearing assistance system and on site-transport.
At the time of our visit the hearing assistance system was working.
This site is not part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is located to the left from the servants’ quarters entrance, then on the left. View information about this toilet (new tab).

You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from the Main Car Park Visitor Reception or Church Lodge Visitor Reception. View more information about booking and collection of equipment.
Powered mobility vehicles cannot be borrowed or hired.

From the main car park visitor reception, head up the hill through the pleasure garden to the house.
Enter the courtyard to the left of the house, and go through the entrance to the servants' quarters on the left.
Turn right, and the entrance to the shop is on the right.
The bookshop is to the left, opposite the main shop.
The route to the area is step-free via a slight ramp/slope and is step-free via a steep ramp/slope.
Path surfaces along the route are tarmac, paving stones and bonded gravel.
The majority of the paths are wide enough for wheelchair users.
There is an accessible shuttle which can take visitors to this area.

There is step-free level access into the shop.
The door is manual, permanently held open and has a medium colour contrast with the surrounding walls.
The width of the door opening is 108cm.
Internally the door has a high colour contrast.
There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
The majority of aisle widths are over 150cm.
All flooring in the shop is smooth and even.
There is step-free level access around the shop.
There is background noise here which varies, depending on the time of day.
Lighting levels are moderate to good.
There is step-free level access to the counter.
The height of the counter is 94cm.
There is a low level counter at a suitable height for a wheelchair user.
The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.

There is step-free level access into the shop.
The door is manual, permanently held open and has a medium colour contrast with the surrounding walls.
The width of the door opening is 83cm.
Internally the door has a high colour contrast.
There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
The majority of aisle widths are under 150cm.
Flooring in the shop is not smooth and even.
Where the flooring is not smooth or even, this is due to carpet.
There is step-free level access around the shop.
There is background noise here.
Lighting levels are moderate to good.
Payment is made via the collection box, or in the main shop opposite.