Access Guide

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Summary

View information about opening hours.
The most accessible entrance has step-free level access and a door permanently held open.
This entrance is on the left after going through the Stables Café.
There is stepped access once inside.
Access to some bookshelves are via a stepped platform.
There is not a member of staff available for help and assistance.
The following are also available: seating and on site-transport.
This site is not part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is just off the courtyard near the entrance to the castle café. View information about this toilet (new tab).

You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: ear defenders, fidget toys, binoculars, magnifying glass and torch.
You can borrow these from the visitor centre. View more information about booking and collection of equipment.
You can borrow or hire the following mobility vehicles: a mobility scooter. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from the visitor centre. View more information about booking and collection of equipment.

After leaving the visitor centre follow the gravel path up the hill.
Turn right then bear right, keeping the castle on your left.
Turn left before the first archway, go through the Stables Café and the bookshop will be on the left.
The route to the area is step-free via a steep ramp/slope and includes up to 3 steps without a handrail.
Path surfaces along the route are gravel and paving stones.
The majority of the paths are wide enough for wheelchair users.
There is a shuttle which can take visitors to this area, but wheelchair users will need to transfer into it.

There is step-free level access into the shop.
The door is manual, permanently held open and has a low colour contrast with the surrounding walls.
The width of the door opening is 121cm.
Internally the door has a low colour contrast.
The majority of aisle widths are over 150cm.
Some flooring in the shop is smooth and even.
Where the flooring is not smooth or even, this is due to carpet and uneven paving/tiles.
Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
There is step-free level access around some of the shop.
Access around the shop is via a step.
There is no (or very little) background noise here.
Lighting levels are moderate to good.
Some bookshelves are accessed via a stepped platform.