Access Guide
Summary
- View information about opening hours.
- Amenities in this area include: a reception.
- The most accessible entrance has steps and a door permanently held open.
- This entrance is at the front of the building, off the car park.
- There is step-free access once inside.
- There is a member of staff available for help and assistance.
- The following are also available: seating, a clearly signed hearing assistance system and maps.
- At the time of our visit the hearing assistance system was working.
- This site is not part of the Sunflower Lanyard Scheme.
- The nearest toilet with adaptations for disabled people is located off the Red Route. View information about this toilet (new tab).
Admissions
- At this location the following are free to access for all visitors: the quay.
- At this location the following areas are free to access for National Trust members but payable for everyone else: the island.
- At this location the following areas require payment from everyone (including National Trust members): the ferry fare.
- This site offers companion or carer discounts.
- The ferry can be booked in advance, however, this can also be purchased on the day.
Public Transport
- There is not a bus stop within approximately 150m of the site.
- The nearest train station is Wickham Market.
- The nearest train station is approximately 8 miles away.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Ferry
- There is a ferry that takes visitors to and from the island every 20 minutes.
- The ferry trip takes approximately 5 minutes each way.
- There is stepped access to the ferry from the quay.
- There are 6 steps, which have a height of 24cm.
- There is also stepped access from the island quay to the footpaths.
- There are 10 steps, which have a height of 24cm.
- There is also a steep slope past the steps to access to footpaths.
- The slope does not bypass all of the steps.
Parking
- This site does not have a car park.
- Nearby parking includes: an open air public car park.
- There is not a designated drop-off point.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from the visitor reception. View more information about booking and collection of equipment.
- You can borrow or hire the following mobility vehicles: a tramper. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from the visitor reception. View more information about booking and collection of equipment.
- There is no charge to borrow any equipment but donations are welcome.
Visitor Reception
- Access into the area is via steps.
- There are 2 steps, which are unmarked, with no handrails.
- The door is manual, permanently held open and has a high colour contrast with the surrounding walls.
- The width of the door opening is 67cm.
- Internally the door has a high colour contrast.
- There is a small lip on the threshold of the doorway with a height of more than 1.5cm.
- There is step-free level access around the area.
- The majority of aisle widths are over 150cm.
- There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
- All flooring is smooth and even.
- Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
- There is step-free level access to the counter.
- The height of the counter is 99cm.
- There is not a low level section at a suitable height for a wheelchair user.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There are tables and chairs with armrests available in the visitor reception.
- Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
- There is background noise here which varies, depending on the time of day.
- Lighting levels are moderate to good.