Access Guide

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Summary

View information about opening hours.
The most accessible entrance has step-free level access and manual doors.
This entrance is the Shop entrance.
There is step-free access once inside.
There is a member of staff available for help and assistance.
At the time of our visit the hearing assistance system was working.
This site is not part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is Welcome Café - Changing Places. View information about this toilet (new tab).
Additional toilet facilities with adaptations for disabled people are Welcome Café - Ambulant - No Lateral Transfer. View information about this toilet (new tab).
There is a separate exit.
The exit has step-free level access and manual doors.

You can borrow or hire the following equipment: manual wheelchairs and mountain trikes. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: ear defenders, fidget toys, binoculars, magnifying glass and torch.
You can borrow these from Visitor Reception. View more information about booking and collection of equipment.
Powered mobility vehicles cannot be borrowed or hired.

Exit Visitor Reception and head to the right through the café seating area.
The entrance to the Shop is ahead to the right.
The route to the area is step-free level.
Path surfaces along the route are bonded gravel.
The majority of the paths are wide enough for wheelchair users.
There is no accessible shuttle to this area.

There is step-free level access into the shop.
The door is manual, opens outwards and has a high colour contrast with the surrounding walls.
The width of the door opening is 129cm.
Internally the door has a high colour contrast.
The majority of aisle widths are over 150cm.
All flooring in the shop is smooth and even.
There is step-free level access around the shop.
There may be background noise here.
Lighting levels are moderate to good.
There is step-free level access to the counter.
The height of the counter is 76cm.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.
The exit door is manual, opens outwards and has a high colour contrast with the surrounding walls.
The width of the exit door opening is 129cm.